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October 2023 by Jason L.
Always super clean. Nice and friendly staff! Pharmacy can be busy at times. But sometimes we just need to be patient.
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October 2023 by Timothy F.
This is a pharmacy that prides itself on inefficiency and rude customer interactions. There is typically a 15-20 minute wait to pick-up prescriptions, and that wait time seems to be increasing. While the line is 7 people deep, they continue to run just 1 pick-up counter instead of shifting multiple employees in the pharmacy to handle the customers waiting. The female who typically handles the pharmacy pick-ups is rude, abrupt and not helpful; it's hard to believe CVS would place someone in a customer-facing job, who is the antithesis of "customer service". Purchasing items from the non-pharmacy portion of the store is another adventure. The cash registers are typically not staffed, and the self-service kiosks at the front of the store are always closed. That leaves 2 kiosks in the rear, and invariably 1 kiosk is not working and there is a line for other one. I have used this pharmacy since it opened, but I will find a pharmacy that values my business.
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October 2023 by Sharon W.
This is the most horrible CVS- most pharmacist are rude and not helpful at all - I waited 2 hours to get prescription filled after saying it would be ready the day before. I blame CVS corporate- pay your staff and get more help. I will be leaving CVS after years as a loyal customer. Also will somebody answer the phone
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October 2023 by Abigail C.
The pharmacy is absolutely the worst. They don't answer the phone. There's always a 15 min line to pick up - they'll have one person at the register and a bunch of others just standing back there while the line builds up. They're never friendly or apologetic for the wait.
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May 2023 by Michelle W.
Looking for a medicine for my daughter. Pharmacy line just hung up on me because she said she was too busy to check other CVS locations for me. Wow!
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May 2023 by McDaniel H.
May2023: 4 : I could recommend this location.I arrived here in the evening hours to pick up a few things. I was surprised to find eight people waiting in line for a pharmacy pickup. The front signage of this specific CVS is noticeable from the main street in front. This entire area is extremely busy with vehicle traffic. There were very few pay parking spaces in the front of the store that I could see. The entrance of this location opens up to the whole store. I did have contact with the pharmacist who advised she would have to contact another CVS and send me there to pick up the remainder of my family member's prescriptions. I shopped for a few items while I was in the store waiting for the final prescription to be completed. The store is clean and well organized.
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February 2023 by Margot D.
The only positive thing I can say about this CVS is that there is a parking lot in back. Earlier this week, I stopped in for three things and walked out with none. The customer restroom is awful, the store sells cleaning supplies so surely they can't blame its condition on lack of supplies? And if the public one is like that, what is the condition of the one for employees? Finally, don't attempt to make a left when exiting the parking lot; just turn right and then swing around at the next traffic light (Glen Rd) to turn around.
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January 2023 by Google user
Cvs is really going down hill. They have messed up 6 out of 6 of my last pharmacy orders. This CvS pharmacy is drastically understaffed. I have filled out a customer satisfaction survey in the past and the CvS leadership team shamefully had the Cvs employee at the pharmacy ask me how they can approve. The Cvs senior leadership team should be embarrassed for missing the fact that they are understaffing the pharmacy department. It is shameful that the cvS senior leadership team forces a lower level pharmacy employee ( who provides great service and works extremely hard) to call me on a problem she has no control over and was created by her management. The CVS management team appears to be driving up their stock but milking their employees and leaving them leaderless to solve their customer problems. Shame on you CVS senior leadership!
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January 2023 by Daniel Sullivan
Cvs is really going down hill. They have messed up 6 out of 6 of my last pharmacy orders. This CvS pharmacy is drastically understaffed. I have filled out a customer satisfaction survey in the past and the CvS leadership team shamefully had the Cvs employee at the pharmacy ask me how they can approve. The Cvs senior leadership team should be embarrassed for missing the fact that they are understaffing the pharmacy department. It is shameful that the cvS senior leadership team forces a lower level pharmacy employee ( who provides great service and works extremely hard) to call me on a problem she has no control over and was created by her management. The CVS management team appears to be driving up their stock but milking their employees and leaving them leaderless to solve their customer problems. Shame on you CVS senior leadership!
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January 2023 by Joanne Sheppard
I SHOP AT THE WASHINGTON STREET CVS, WELLESLEY MA. LAUREN WAS THE PHARMACIST WHO HELPED ME. THE PRESCRIPTION I WAS FILLING WAS NOT COVERED BY MY INSURANCE, LAUREN INTRODUCED ME TO 'GOODRX', THAT GIVES OUT COUPONS FOR SAVINGS ON NON-INSURED SCRIPTS. I FILLED OUT THE SHORT APP ON MY PHONE, GOT COUPON IN 5 MINUTES TIME AND SAVED $30. SHE ALSO ENCOURAGED ME TO USE THE CVS PEPCID BRAND ANTACID. I DID AND SAVED MORE MONEY. SHE WAS VERY ATTENTIVE. I ENJOYED MY VISIT EVEN THOUGH IT WAS FOR MEDICAL REASONS. I WOULD SAY I ALWAYS GET GREAT ATTENTION AND GOOD ADVICE FROM ALL OF THE CVS PHARMACIST BUT LAUREN WAS EXCELLENT.
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October 2021 by D Y.
Website says pharmacy closes at 9pm. I got there at 8:02 and they just closed the screen. I asked if I could pick up my prescription that was in the basket filled and ready for pick up. The woman was very rude and told me the system shuts down and they can't take any more. I tried to show her the website said they close at 9pm and she said she can't control that. It was 8:02!!
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July 2021 by Mary G.
Wow. Just spoke to someone in the pharmacy looking to clarify a prescription. Person on other end unnecessarily rude.
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December 2020 by Jennifer R.
Terrible customer service. My prescription was sent to another cvs in error. The boy at the counter tried to assist me by calling the other cvs. The woman in charge snapped at him and said, "you can't be on the phone, take care of the other people in line." I asked what I could do? I said I was willing to make phone calls. She acted like she did not hear me while she scrambled to bag things. I was left hanging and I was being ignored. I called my MD to have the prescription cancelled and sent to this location. I remained in line to let them know. She took much pleasure (as evidenced by the smirk on her face) in telling me that was not the right thing to do because the script was already in process at the other location. (Would have been nice if she offered or demonstrated some sort of critical thinking skills or guidance on how I could resolve the issue) She finally smiled when she told me I would likely have to pay out of pocket because the other cvs processed the insurance/payment. She made it crystal clear with her fast talking, huffing-puffing, body language and lack of eye contact that she was completely just annoyed with my presence. This is not my pharmacy of choice. I am seeing a Dr for a temporary condition. This Dr is near my place of employment. This cvs is next door to the Dr and on my way home. My ride home sometimes takes and hour and a half. I live in RI so the script has to be filled in mass. 2 more months and I will never have to step foot in this place ever again. There was a 5 day delay getting my prescription.
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May 2020 by Ginnie G.
Terribly rude customer service. Asked several people for a specific recommended product and they were dismissive and annoyed. Witnessed one employee tell a customer to get away from her even though she was wearing a mask and easily 6 feet away. She was just trying to ask a question but the dark hair CVS lady was in a heated discussion about something irrelevant and she lashed out dramatically at the poor woman. Shameful.
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August 2019 by Patrick R.
I strongly disagree with any of the negative reviews for this CVS location. It has been my principal pharmacy since it opened and I have always found the employees very helpful (if understaffed on occasion). Special kudos to the pharmacists, who always greet me by name on arrival and who go above and beyond to provide thoughtful service and professional guidance!
