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July 2023 by E O.
July 2023: Red flag PSA - pharmacy filled prescription incorrectlyGot a notice that this CVS had a prescription for our daughter. We don't use this location and the script was nothing we had ever seen or discussed with any doctor. Could not reach the pharmacy by phone. Found out that one of their "floaters" had filled a prescription and then incorrectly tagged it to our child. Slow or rude service is inconvenient. Incorrect scripts is a red flag and could get someone killed. Please double check any scripts you pick up from here with online pictures of your medications to make sure they are correct.
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June 2023 by Ann S.
I have called the pharmacy at this particular CVS many times, it is where my family and I fill our prescriptions. I will be on hold for 40 minutes, 45 minutes, 50 minutes... One time after being on hold for about 45 minutes I was cut off. Another time, after being on hold for about the same amount of time, an employee came on the line, told me to come into the store and hung up on me. What if I were disabled, or were taking care of an elderly parent or had a sick child? Other pharmacies do not take this long to pick up their phones.People, we need to stop using this pharmacy!!!
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May 2023 by McDaniel H.
May2023: 3: I was sent over to this store as a result of no one answering the phone from another pharmacy. The front signage of this specific CVS is toned down from the bright red that you normally see. I approach this location from one of the side streets adjacent to the front of the building. This entire area is extremely busy with vehicle traffic. There were very few parking spaces in the front area and there were several handicap spaces available. The entrance of this location is suitable for the way the store is laid out. There was one worker in the store not wearing uniform insignia, but he saw me looking around the store and asked if he could help. He pointed me in the right direction and he kept moving. When I arrived at the store location I heard the phones ringing without being answered by workers as the pharmacist from the location that sent me here tried to call. No one here was answering the phone in this store. The store was well stocked and appeared to be neat and orderly.
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April 2023 by marisa g.
quite literally the rudest and most unprofessional pharmacists I've ever experience. They answer their phones maybe 10% of the time, and the rest of the time they'll leave you on hold for 30 mins and then hang up on you.
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April 2023 by Ralph W.
Truly the most disagreeable pharmacy. Indifferent service from employees who don't care about customers.
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March 2023 by Ann R.
I'm sorrry that one is the lowest number you can give a place, because this place is deserving of a negative, and its primarily because of the PHARMACY!!! First of all, they NEVER pick up the phone when you call and, when you complain to the manager, they are indifferent and respond that they are short staff. Well, genius, hire more people instead of trying to squeeze every penny of profit. In addition, because of the short staff, expect to wait AT LEAST a half an hour when picking up a prescription no matter what day or time of day you go. Finally, they used to promise to fill your prescriptions in an hour, now you're lucky to get them filled in a day. I'm not exagerrating when I say I had a doctor's appt on noon on a Friday and was prescribed a medication. Knowing that it probably wouldn't be filled that afternoon, I showed up at 11:00 on Saturday morning. To my shock, it STILL HADN'T BEEN FILLED, and I had to return again on Sunday. CVS claims to "care" about their customers but, with this indifference and middle finger toward customer service, clearly they only care about the bottom line. My advice, go to Walgreens.
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January 2023 by James H.
This is the by far the WORST pharmacy I've ever been to. Changing pharmacies immediately. I gave it multiple chances thinking I'd get different results. Nope.There are one or two employees that work in the pharmacy that are decent people, but mostly everyone working there has an attitude and is very rude to the customers and for some reason are very loud when talking about your personal info. I've waited in lines that wrap around the aisles for very long times. And it's every time I go. The other day I thought I might try the drive -thru, bad mistake! There are two lanes, the first had someone in it so I went to the available second lane. I'm waiting and waiting and see the guy helping the first lane and looking at me. He finally screams the second lane is closed. There's no sign and the intercom still works with a recorded cvs message saying welcome someone will be with you. Frustrated, I pull around and get behind another person in the first lane and have to wait for them now. I finally get to talk to the "kid" working and ask for my stuff. I politely say " you guys should probably put a sign saying the second lane is out of order" . He then gets so flustered and yells "the second lane has been closed for ever" I said how was I supposed to know that? He then slams the drawer with my ID and says you're gonna have to come in, and walks away. I just waited there for another ten minutes until someone else came and got my stuff. That "kid" who's probably barely 18 and wears oversized glasses , blond stringy hair and he talks very loudly, is probably not the best person to put back there helping people who are possibly sick or sensitive and need compassion when dealing with pharmacies like this. You should fire everyone there and start over. Reevaluate immediately
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November 2022 by Urania F.
The worst experience at Linden St. CVS pharmacy by the pharmacist and the managing pharmacist(Tenzin). A patient was provided a electronic submission of a prescription for an antibiotic. The patient was 76 yrs old and has a tremor and his date of birth had either been written wrong or interpreted as a different number. The pharmacist (Unice) refused to fill his prescription even after they were called multiple times since the patient went there many times seeking his needed antibiotic and the doctor spoke with the pharmacist confirming the patient's phone number. The patient waited over an hour with multiple trips back and forth and no regard for the patient's time. All could have been confirmed with the patient's ID (which he had) confirming his home address and phone number. When I called to complain that the patient should not have been treated this way, the pharmacist and pharmacist manager both thought that there was nothing wrong with their behavior. There are no ethics here and would give them no stars if I could!
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March 2022 by Eleanor G.
They never answer the phone. Convenient location with the usuals of CVS, but that is about it. Minute clinic is helpful. I just don't understand why they don't answer the pharmacy phone.
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August 2021 by Doug D.
The pharmacy DOESN'T ANSWER THE PHONE! EVER! I have been going there for as long as it has been open and I'm finally switching.
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July 2021 by Laura H.
I wanted to share the experience of one of my two daughters who worked at this CVS. It is a challenging place to work--we all know the CVS coupons don't work due to some inexplicable restriction that applies, the computer system is archaic, the management doesn't staff appropriately, and that you will receive a text from the pharmacy that your Rx is ready only to find out it is not there when you arrive.... However, when this location was audited this week, my high school age daughter was the one that was selected to be interrogated by the auditor over $40 of 'unauthorized' coupon approvals over the last year that were NOT authorized by a MANAGER. She was actually interrogated with the manager present UNTIL she admitted she had behaved inappropriately, had the $40 taken out of her paycheck, and was told to go home 'on notice.' Mind you, this is a National Merit Scholar and active church youth group member known for her quiet kindness and compassion for all. CVS should not be allowed to treat their employees like this or their customers the way that they do. I'm switching to Walgreens.
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June 2021 by Sally G.
Pharmacy understaffed. If you have an excellent manager, but corporate won't listen to her staffing needs, then you are stuck as the customer, on hold for literally over an hour without ever anyone answering.Their manager is very competent. But CVS has come to stand for "Can't Verify Satisfaction". This is a Regional District Supervisor mistake, not the manager's. Nevertheless, i've been waiting for a week for a script that hasn't arrived, and yet again, cannot get through to anyone in pharmacy no matter how long I wait on hold. Whether it's 30 minutes before I hang up, or 90 minutes, they lose business. BTW, their hold music is the worst. Maybe if they played something appealing, I'd wait 2 hours, and get through to a pharmacist.It is a very serious problem.
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April 2021 by Matt W.
They DO NOT answer the phone. I have covid and all I need is to ask them for some medicine, and they keep me on hold. It's as if they train their staff to not answer phones.
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July 2020 by Gerald F.
Today I went into the store to purchase band-aids. At the pharmacy section there was a young man without a mask. I asked the employee who waited on me why they would wait on him without a mask. I suggested that she have a supervisor tell him that he needed a mask. Nothing happened.I called to speak with the manager, and got a supervisor. She started by saying that she welcomed me to CVS, where the customer was the prime concern. I don' t think so!
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May 2020 by Aaron M.
Manager and pharmacy staff were amazing today!! Very appreciative of great customer service.
