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December 2023 by Cristina Joann Akbash
This is my regulars cvs store . I like the convenience of the location of the store. Recently I noticed a nice change of the costumer service attitude. The store representative became more attentive and welcoming. Yesterday we purchased some numbers of gift cards. The amount of different gift cards was overwhelming and we didn’t anything about them. We asked working near by representative for help. Leeloo was very helpful and polite. She provided the information about different gift cards and how it works. We very happy with our gift card choices. We want to say Thank you to Leeloofor her knowledge and commitment.
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December 2023 by Richard Carolan
Don't answer phone!!!!!!
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December 2023 by Kat C.
Pharmacy worker at drop off area was very rude and unhelpful. I haven’t had a problem here before but the manner in which this individual spoke to me was very off putting and I won’t be returning here for my prescriptions.
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December 2023 by Elizabeth Hoffman
I’m still on hold , it’s been 50 minutes, now I’m just curious if they will ever pick up phone. Wow, definitely not using this pharmacy.
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October 2023 by Eileen Leahy
The pharmacy will NOT answer the phone. I have tried calling them many times throughout the past year and have never gotten through. Isn’t that insane? How bad does customer service need to be before corporate makes some changes? Hey, Karen Lynch, this is your job. People hate dealing with CVS.
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September 2023 by Ji Sun
Read some negative reviews before the call for a refill, was put on hold for 30 minutes for the pharmacy and had to hang up. As a pharmacist from another state, I'm not impressed by your service at this store.
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July 2023 by craig best
They are understaffed!! I was told my Rx would be ready in an hour. I came the next day and it was still not filled. After waiting in line I was told to get to the back of the line. They have zero customer service training. The manager should be held accountable!!
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May 2023 by Sarah Horton
This CVS pharmacy has improved since "Johnny" and "Nicholas" have become part of the staff.That said, it still is THE WORST PHARMACY I've ever experienced.No one answers the phone. Ever.The line is at least 15 long and a 30 minute wait......literally. It's awful for the elderly, who I often let go in front of me. They should have a line for 65+. The drive-thru is always closed because they're so understaffed!They also are always running out of stock and they don't tell you until you're AT THE STORE, since their computer system does not work efficiently. Totally unacceptable. * * * Don't go here unless ou have no other choice! * * *
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May 2023 by Amanda Hager
I have been on hold for almost 40 minutes. This is ridiculous. I’m out of state and need this medication. Can’t be transferred online, can’t be transferred through another pharmacy, only over the phone, and they still won’t pick up.
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May 2023 by EJ Miller
I waited on hold for an hour and 45 minutes and finally gave up and drove there only for them to have a quick conversation and tell me they couldn’t help me. They don’t seem to answer the phone. Very frustrating experience!
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May 2023 by Dan Tevet
The customer service at the pharmacy is absolutely terrible. I spent over two hours on hold before showing up in person, and then learned from a pharmacy employee that they have been instructed not to answer the phone. I am generally a fan and loyal customer of CVS, but this particular location is a stain on their brand. This sentiment is reflected in many existing comments, and I hope that corporate leadership takes note of now poorly run this store is.
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May 2023 by Evisa Nano
Great at everything fast service,good at communication,positive attitude.Melina ,Johny and Nicholas are really working hard to make things run smoothly.I enjoy my time there a lot.
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April 2023 by Matthew
This pharmacy has to be one of the worst. Rude staff. Don’t know anything. And incredibly slow.
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March 2023 by Ann R.
I'm sorrry that one is the lowest number you can give a place, because this place is deserving of a negative, and its primarily because of the PHARMACY!!! First of all, they NEVER pick up the phone when you call and, when you complain to the manager, they are indifferent and respond that they are short staff. Well, genius, hire more people instead of trying to squeeze every penny of profit. In addition, because of the short staff, expect to wait AT LEAST a half an hour when picking up a prescription no matter what day or time of day you go. Finally, they used to promise to fill your prescriptions in an hour, now you're lucky to get them filled in a day. I'm not exagerrating when I say I had a doctor's appt on noon on a Friday and was prescribed a medication. Knowing that it probably wouldn't be filled that afternoon, I showed up at 11:00 on Saturday morning. To my shock, it STILL HADN'T BEEN FILLED, and I had to return again on Sunday. CVS claims to "care" about their customers but, with this indifference and middle finger toward customer service, clearly they only care about the bottom line. My advice, go to Walgreens.
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February 2023 by Catherine G
This CVS location is terrible. They don’t answer the phone and don’t send notifications when prescriptions are ready. So you need to go in person, which usually results in needing to get the prescription “expedited” which mean waiting around for 30mins, or come back later. They are disorganized and understaffed.
