CVS is a pharmacy and retail store that receives mostly positive reviews for its staff and service. Customers frequently praise the pharmacy staff, describing them as wonderful, kind, knowledgeable, and efficient, especially during busy times or shortages of pharmacists. Many appreciate that the staff go out of their way to help, often staying open a few minutes longer to assist customers and quickly resolving issues when contacted by phone. The store environment is generally seen as clean and well-maintained, with straightforward shopping experiences. Some customers mention that during busy periods, dropping off prescriptions may require waiting several hours, so planning accordingly is advised. Parking can be limited, often requiring street parking, but the store’s accessible doors and neat layout are appreciated. A few reviews highlight specific staff members who have gone above and beyond, making the experience even better. Overall, CVS is viewed as a reliable place with caring staff that make shopping and pharmacy needs easier. Despite some minor delays, the store’s helpful attitude and clean environment make it a favored choice for many customers.
I visited on 5/26/26 and found Laura, the cashier, welcoming, pleasant, patient and kind, so did her supervisor, Ezra. I appreciate both and well stocked clean store.
June 2026
The prescription counter service has improved dramaticly in the last few years. Having the customer enter their info was a great move!
May 2026
I recently used the CVS online ordering service with in store pickup at 25 Washington St Wellesley MA , and was very happy with this shopping service. The need was short notice. The store response was fast, the status updating communication very helpful , and pickup quick, I will definitely use this service again.
