-
October 2023 by Marta Badiola
Probably worst nail place I’ve ever been to. Very rude staff too. I wanted to get gel tips and they are so thick and uneven. Don’t go here
-
September 2023 by Holly McHenry
i love love love this place. such nice people and they do an amazing job every time - and are SO fast!!!!!
-
July 2023 by Han Aria Dailei
Super rude staff. First time, I booked an slot - latest available in the day. Then the technician was blaming me all the way through for making her not be able to go back home before the store closure time…??? Then I was so regret for giving this place a second chance. Another technician cut me with no apologies at all. A waste of time, money, and a “punishment” only on myself…Services: Dip powder
-
June 2023 by Gracie Pajonk
Only recommend for “emergency” manicures/pedicures. The nail salon is not very clean. Pay the extra 10 dollars and go to MiniLuxe.
-
June 2023 by Nicole Hawkey
Rude staff. As others noted, pushed up-charges and get angry if you don’t accept. I first walked in and asked the price for dip and they told me “you can only find it on the website.” Ok… I went back for a mani and not only were they super rude, rolling their eyes but they were the worst nails I’ve ever gotten!! Lumpy, polish smudged, did nothing to clean up the cuticle bed. It looked like I got 1990s acrylics, and on top of it they are NOT nice or helpful!!!
-
May 2023 by Jane Shufro
Nail technicians are always rushed. I had a mani/pedi and was done in 40 minutes! I had to go home and remove the nail polish because it was applied so hurriedly it didn't dry and looked horrible. The male technician was completely disinterested and just wanted to get it done quickly. This place is a huge waste of money and time.Service: Pedicure
-
May 2023 by Paula Gonzalez
My friend and I came and we booked an appointment for regular nail polish. When we arrived, neither front desk person or the technicians knew what services we had booked and asked us multiple times. I was very clear that we both wanted regular nail polish, no gel or anything extra and they showed us a rack on their front desk of “quick drying nail polish”. We double checked and said we only want regular and they said yes yes so we picked colors from there. Once we were done and we were being checked out the total came out to be more that $20 over what I expected. When questioning why the price was what it was, we were told we’ll you picked that color of nail polish and it’s extra. I told them to not worry and that I would pay for it but they got very defensive and kept insisting I had picked that. Service was okay but felt a bit rushed; I just didn’t like that they weren’t clear with their prices and communication.
-
March 2023 by Diane Kaye
My daughter was there today. She wanted a gel manicure. The nail tech convinced her to do dip. She said she did not want dip because sometimes it comes out too thick.She was persuaded to do dip and asked that they be filed; the woman also rushed through and did not let coats dry so came out badly; she asked again to please file them. The person was very rude to her.She left with nails that do not look good and something she did not want in the first place.Just because someone is a teenager you should not be rude and you should respect what they ask for.She got thick dip instead of gel or nicely thinned dip.We won't be back and we will share with her friends around Wellesley to choose a different place. It is never okay to ignore requests and be rude. PLEASE LISTEN TO YOUR CUSTOMERS. IF THEY ASK FOR GEL, GIVE THEM GEL. IF THEY ASK FOR DIP TO BE THINNED, THEN THIN IT.....if you ignore what your customers ask for and are rude, they will share with everyone.This is a terrible placeService: Dip powder
-
January 2023 by Valeria Rodriguez
Rude. Aggressive and borderline dangerous. Tell me why without understanding what was going on the manager tried to grab my hand and cut my nails with a clipper. These nail techs are in a constant state of overbooking and under-giving. A constant rush of customers is what helps cover the bottom line for their ok prices. They however will be careless and nick your cuticles, if tips are given will have them be crooked or different lengths and if the nails are french will be done improperly. If you try to speak up and say something about their sloppy work they will look at the door and get upset and say "more customers" as if you don't matter and get mad. Overall I will avoid and I wish I had heard done my homework and read other reviews because this place does not live up ti a "lux" nail place.
-
November 2022 by NT K.
I used to love it here, but unfortunately the last three times I have gone to this salon the staff have been extremely unprofessional. They have been outright rude, insulting, and mocking of their clientele. I highly suggest the owner invest in some customer service training.
-
October 2022 by Lacey L.
Hands down one of the best manicures I've ever gotten. The lady who did it took her time and painted my nails with precision. It's been two weeks now, and the paint is just starting to chip...usually my manicures last a week if I'm lucky (regular mail polish, not gel). I'll be back for sure! The interior isn't as fancy as some other places in town, but the quality of the service was top notch!
-
September 2022 by Mariana R.
My sister and I decided to get our nails done here for a wedding, but unfortunately ended the evening fairly upset. The nail tech working on my sister was very complicated and did not follow the reference images at all because she "had too many appointments and not enough time"; which was unfortunate because we had booked our appointments 3-4 days in advance for the special occasion. My nail tech was nice, but broke my natural nail because she was in a rush to finish and begin another walk in customer.
-
September 2022 by Sarah M.
This nail salon started out really strong. I would regularly make the 20 minute trek to come here because it was far superior to any nail salons near me. The quality and service changed and so I stopped going. To their credit they kept in touch and were offering discounts to return so I gave it one more try; that was a mistake. I brought my daughter who is 9 for her first pedicure and myself for a manicure pedicure; nothing crazy regular nail polish. We did get the "nicer pedicure" that's supposed to take longer have more massage etc. The entire appointment deluxe pedicure + regular manicure with nails dry was done in 50 minutes. My daughter didn't get her nails done and we were charged $120. The service was sloppy the pedicure was only 30 minutes it was supposed to be an hour. It was rough and rushed and the staff were speaking to each other and not paying attention. It felt like we infringing on them. Totally negative and felt taken advantage of financially. They send out surveys after your appointment which I did take the time to fill out never heard anything back.
-
September 2022 by Judy N.
I would not go here again, there are way better places with better customer service. I came in for the first time to get a pedi and mani. I was trying to get information on their services and the girl that greeted me was friendly but after that it just went downhill from there. The guy that worked on me was rude and rough. He seem liked in a rush and was annoyed about something. He told me to go pick a colour and didn't even explain to me where to go. It was my first time and there were colours all along the walls and on the tables. He just kept saying go pick a colour but I was getting regular paint and shellac so I wasn't sure where to go. When he did my pedi he was rough and kind of rude. No conversation, just rushing through his work and saying one word things to me like, ok feet down, move there, pick a colour etc. i notice with each customer that walked in he has the same rude tone, telling them to go pick a colour without any real greeting. There are way too many nail places and I have had better service in other places. I only went here because it is close to home and I thought I try it out.
-
September 2022 by Nicole Beckett
Went to go to get a simple gel polish change after going somewhere before and not liking the color. I specifically told them what color I wanted and showed picture. Not only was the color exactly what I didn’t want, they did a dip manicure instead of a gel. I didn’t say anything because I trusted that it would still come out well but they were incredibly rough with my nails, throwing my hands around, the technician was rude and made me feel like I was the biggest burden. They didn’t file my nails right and my nails are incredibly bulky. Color was still left on my fingers. After all of that, they charged me the full dip price $45 when I was under the impression it would be a $15 polish change. Last time I will be back there.
