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December 2023 by John A.
Once again, pharmacy said my drugs were in process told me I could wait 15 minutes I did I guess while, it was a milling around the store in the half an hour I waited. Maybe they call my name couldn't hear them didn't bother to call a second time had to ask why the two people in front of me were served and I hadn't been yet Pretty bad
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December 2023 by Heather K.
There's always a reason why my prescription isn't ready and it's a three day ordeal to pick up a prescription that I need every month. I have two children with chronic illnesses, so pretty much every week I'm battling to get my family's prescriptions. Sometimes I wait in line and the person at the window says they don't know how to handle my prescription, can I wait again for someone else? I only go to this cvs because I can walk from my house. Long wait, terrible service, days late on necessary prescriptions, the only thing going for them is the staff is friendly. If you have another option to fill your prescriptions DO NOT USE THIS CVS.
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December 2023 by Darren B.
This CVS Pharmacy doesn't care about it's customers. I called b/f arriving and they told me they have the Rx. Arrived and they are not ready. If they cared about their customers, they would pull it and fill while I'm there, but they don't. Because ALL of the pharmacists have to take their lunch break at the same time. How about rotating your lunch, so you can serve your customers. Also, forget about them picking up the phone. I scheduled flu/COVID shots, arrived at appt time, handwritten sign said, "No shots today." Of course they didn't call/text/email me to notify me of the cancellation, even though they have all my contact info. Rx Manager wins cranky-pants of 2023 award. I have to stop getting Rx services from this store. Sooo frustrating.
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December 2023 by Saif A.
I went with my two friends went this afternoon, and while we were browsing the intercom started going off. immediatly she approached us very aggressively saying stop messing around or I'm gonna mess with you over and over, and while she was doing this the intercom went off again so it couldnt have been us. Would not go back, terrible experience
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October 2023 by Mark H.
My prescription was suppose to be filled days ago... I call and the auto attendant states the prescription is being processed. I request the pharmacist, it just rings and no one picks up. I drive to the store, 10 people are in line with one pharmacist and one clerk. NO ONE is happy. I get to the clerk and he tells me it still isn't filled and I need to come back tomorrow. He states they are understaffed, people don't want to work at CVS.... Quess what? I don't want to spend my money there either. The only way to have them change is to stop giving them our money. The pharmacists are overworked and underpaid. BTW, the CVS care dollars are them giving back a little on overpriced items. Shop them on Amazon, easier, faster and less expensive.
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April 2023 by Dennis J. C.
I stop in here every several days to pick up a thing or two or three. It is a well-managed store. It is always clean and well-stocked, and the sales people are unfailingly polite. I want to especially thank and congratulate Melissa (?), the store manager, for her hard work. It is not easy these days to run a retail store, with continuous help needs. But she manages it all, with a smile. A very nice person with a helpful attitude (always). She is appreciated.
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November 2022 by Pradeep G.
Pharmacist at this CVS would not ask for insurance and push to charge full price of prescription. When asked, she would suggest pay full price now, bring the card and later and she will adjust the price. When given the insurance card number, she refused to look it up. Instead she insisted to provide her the bin # and three other numbers on the insurance card. When asked why she can not look these up on her computer, she start showing huge attitude. Not sure why she remains employed at this CVS.
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February 2020 by Ellen R.
This place has recently gone down hill! Folks in the pharmacy seem nice and helpful. Never had a script filled but they helped me find something (when everyone else was ?). It's a convenient place to stop on my way to work. Last time there were about 4 of us in line waiting to check out. The woman at the register called for assistance (crickets)! The guy in front of me was telling me how awful the place is run and he's right! After she calls for help again, another woman comes along.... strolling to the register. She's strolling and has a bad attitude (like we are wrong for bothering her). I get up to the register to the original cashier, who is friendly and nice. I'm bagging my own stuff, cuz it so flipping late. As we finish she says, "oh you used two bags". I thought to myself, does it matter....I just did part of your job.
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April 2019 by Elaine E.
This pharmacy does not know how to bill correctly so please be careful, I've been picking up my prescriptions here for a year then all of a sudden in January 2019 they said my prescription went up by $50 and it was due to the new year and my private insurance changes. Luckily, I called my insurance company and they told me they billed it incorrectly. I told them about the situation and Each time I come here I always have to ask them to adjust it! I'm switching pharmacies.
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February 2019 by Susannah H.
Wonderful pharmacists who really care. It feels like a small time pharmacy with people who recognize you and greet you. They go the extra mile with calling doctors and insurance companies. So very different than the cvs in Natick!
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August 2018 by Shaila V.
Love this CVS. The guy with slightly longer hair who now works in the pharmacy has stellar customer service! Always helpful, knowledgeable and makes a good effort to help you if you ask for it. But they've hired a new young girl (with dark curly hair)recently up front who couldn't care less. Kindly train her to not be grumpy with customers. She will lose you business. The one star is less cause of her awful service.
