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November 2023 by Eileen Codyer
I had a problem with one of my tires and Bernardi Volvo Cars fit me into their busy service schedule the same day I called. They fixed the problem, washed and vacuumed my car, and sent me on my way. Great service and nice people, as always!
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November 2023 by Elissa Caldicott
Paul was great to work with! He made the car buying experience comfortable and efficient! He went above and beyond to get my car traded in and new car ready same day. Overall the whole team was great & I would definitely go back!
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November 2023 by LEANDRO DOS SANTOS
First I call to ask if a specific vehicle was available then I was told today was available so I schedule appointment when I got there. The car was sold then I thought OK but they did have another option, but was not as appealing as the card they posted before then the sales use it car manager call me said where he needs to be to make the deal happen that I can come to the dealer he will give me a discount but guess what when I got there there was no discount the salesperson in the sales manager, that I spoke, told me the price is firm there’s no discount, then I told my head wall I just spoke with your sales manager and he told me he wasn’t gonna give me a discount for the inconvenience of have sold the car and there’s the car is not available anymore.The feeI like I was a scammed, but it looks like a very nice dealer they were professional thereis just a discount and now these cars available. The car is not available they got me a little upset.
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October 2023 by Doug Washburn
Our Volvo turned off after being stopped at a stoplight. It eventually did but it warranted a visit to the service center. They made it easy to book and appointment and from there David was super helpful, transparent, and responsive. He diagnosed the issue and resolved it within the same day. Huge help with a family of five. We need our Volvo to get around!
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October 2023 by Joe M.
My wife brought her 2020 XC40 in for a routine 40,000 mile service. The majority of thiis service is inspecting various systems and safety equipment. The meat of this service is an oil change, a change of the cabin and motor air filters. Pretty minor stuff that could be done by any competent garage at a reasonable rate.They quoted her 2 hours to do the work. It took 2/1/2 hours but that's not our beef. The bill shows $675 for labor for what was probably 2 hours of work. I called to complain and they said that was the set 'menu' price and nothing could be done about it. That's about $300/hour of labor. Are you kidding me??With parts this very minor service cost $969. Never going back there again. Told the service manager that and he said there really wasn't anything he could do. Never, ever go to this service department for routine work. Talk about price gouging!
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October 2023 by Evan Burgos
I worked with Drew about updating a few things on my XC90 and he was so great to work with. He was up front about the process and expected wait times which helped the overall experience. They even took the liberty in checking my car for other potential issues and found a bubble in my tire that needed to be replaced. Good overall experience.
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October 2023 by Rachel Sullivan
As a first time car purchaser, Steve and Chris at Bernardi made the process as seamless as possible. Chris was personable and extremely knowledgeable on the Volvo vehicles, and specifically my model and provided a great customer experience all around. Steve was willing to work with me to meet my needs and arrive at a price/ car that worked for me. Teagan was also lovely, personable and straight forward about the different warranty protections and willing to work with me. I will be recommending the Bernardi Volvo team to friends, family, co-workers, and anyone I cross paths with who is looking to buy/leases. Thank you to the whole team!!
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September 2023 by Liam Pisano
Excellent experience from start to finish. A fun group to work with and there were no surprises. Straight forward and quick. Last Volvo I drove was my first car - a 240DL. Glad to come back to the brand!
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September 2023 by Sally Dunn
I have always had excellent service at this dealership. They go out of their way to accommodate customers and ensure that you're satisfied. I just leased a new S60. Both Steve, the sales manager, and Paul, the sales person, were always available by phone prior to my lease and everything was ready when I went in to the dealership. This made for a low stress, expedited, process. They're all great!
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September 2023 by Irv Plotnik
Took too long for oil and filter change plus basic assessment of health (5hrs). No cups for coffee while I waited. No complimentary loaner cars, not able to wash my vehicle in a timely manner. Service was much better in the past.
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September 2023 by Christy Hay
My recent car purchase was the best it could be at Bernardi. I had been to many different dealerships and Bernardi's was by far the most welcoming with all around great people selling you their cars. Chris was who I worked with and he was such a nice, down to earth guy. He made the process easy and as enjoyable as it can be. He goes out of his way for his customers and really does make the process easy and enjoyable. I highly recommend Bernardi if you are looking to buy a Volvo- Every single person i dealt with from the GM to the individual going over the technology in the car was extremely friendly and welcoming.
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August 2023 by Thuy Lam
Such fantastic customer service from beginning to end. Drew was very responsive when I reached out about my tire, and having my rims fixed. He really made me feel taken care of and kept me updated. I truly have had a great experience.
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August 2023 by Tyler Sperry
This is the second time we have purchased a vehicle from Bernardi Volvo of Natick and this experience was no different than the first. This team brings a relaxed and stress free attitude to the car buying experience. No high pressure sales tactics here. I had the pleasure of working with Chris who was engaged, attentive, and personable. I’d recommend working with this group to anyone.
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August 2023 by Peter Tata
We spoke with everyone from the GM to Sales, and Finance folks. Each encounter was friendly, helpful and very easy to work with. We got exactly the vehicle we wanted and we’re extremely satisfied with the outcome. We’d recommend Bernardi to anyone in the market looking to purchase a Volvo.
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July 2023 by Jessica Evans
We have had a wonderful experience from shopping vehicles, test driving them, and purchasing our vehicle from Bernardi Volvo that we would highly recommend them. We just had our first experience with the service department due to a small emergency. They were booked for a few days but suggested we get the car in as soon as possible. We dropped the car off on a Monday morning with an appointment set for Wednesday morning. The service department told us we were also due for a 20,000 mile service and since we had the car in we should just have it done. To our surprise we got a phone call early afternoon the same day we dropped it off that our car was all set. The slight emergency was fixed and the 20,000 mile service was completed. Since we paid for our service maintenance within our vehicle purchase our bill for the emergency and service maintenance was free! Absolutely a win, win all around. Thank you Bernardi we really appreciate the great care and service to your customers.*Extra special shout outs to Chris Devlin in Sales, amazing to work with, easy going, and down to earth. Then David Petillo in Sevice for making everything happen so quickly in our small emergency situation. We know it can’t happen all the time but he made it possible this time and we are very appreciative.
