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June 2025 by Sham N
Neat & clean store-
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May 2025 by Kathy Nguyen
Their staff were very rude and disrespectful.
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April 2025 by Amanda O'Malley
Cvs as a whole is terrible! Staff were very rude my last couple visits. They couldn't tell me why my prescription wasn't available even though I had confirmation from the doctor and approval in the CVS app. Had similar situations in the past and very testy with simple questions.
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March 2025 by Jo Castro
Terrible pharmacy staff and extremely rude with no motivation to work and help out any customers. Been a customer for years and have never seen this type of care. Pharmacist and doesn’t know why my prescription wasn’t filled? Ridiculous
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March 2025 by sharon
been trying to reach pharmacy for 5 days keep getting automated service, says to leave call back number, and pharmacy will call me .never get a call back never able to speak to human being.
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February 2025 by Lindsay Cloutier
They are completely incompetent
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January 2025 by Rich Gizzie
How do you close the pharmacy for lunch? Ever heard of staggered lunch breaks?
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January 2025 by Kristina Holland
Legitimately the worst pharmacy I've ever been to rude and not helpful at all. Always an issue filling my kids prescriptions.
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December 2024 by Mary Mahoney
They do not allow you to speak with a person Theirs is one of the worst automated systems I've ever had to deal with. How does CVS expect customers like my dad, in his 90s, to communicate?
Could not reach pharmacy or store manager. As mentioned earlier I was not able to get a person on the line.
I have left several messages, and have not heard back.
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November 2024 by Berry Ellaban
CVS West Boylston, are the best❤️,Friendly and always very helpful. Store always clean.Favorite CVS West Boylston
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October 2024 by Mary Dick
The customer service at CVS in West Boylston is always excellent.
The workers are always professional and helpful.
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September 2024 by Jen Guzman
If I could give the pharmacy a 0 I would! This is the saddest excuse for a pharmacy I've ever experienced. I pull up in the driveway to pick up my prescription and my husband's prescription. They don't have my husband's insurance information so I give them his insurance card. They ask me if I want to come in, I say no. Then they tell me it is going to take an hour to put the card in. Really? Walgreens down the street added the information in literally one minute and gave me the prescription. Then the guy continues to ring me out and tries to charge me 58$ in full for a prescription that costs nothing to him with insurance. They were too lazy to put the card info in. I always have a problem here. My doctor prescribed me a med I've been taking for 8 years. They left me without my prescription and wouldn't fill it until my doctor confirmed it. She had just called it into them and they never asked her any questions. She refused to call back and sent my prescription elsewhere where it was filled and given to me with no problems. If this store wants to question everybody's doctor, then go to medical school. You do not qualify to question a doctor about their choices for me. Just do your job and fill it! Absolutely the worst pharmacy. There's 2 others close by , Walmart and Walgreens. Both are exceptionally better. Do not go here. You'll always have problems. All calls go to voicemail. They don't bother to call you though. You'll never get the prescription!
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August 2024 by Maria Gardner
The best customer service CVS in Massachusetts is the West Boylston store. Moth, Adam, Angel, (the tall man with a beard, sorry I don’t know his name) They go above and beyond their job description and treat customers as if they were the owners of CVS. Congratulations to CVS manager for hiring and training your employees how to be polite and caring.
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July 2024 by Susan Johnson
Horrible pharmacy and keeps getting worse!
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May 2024 by Olivia Martel
The worst pharmacy, will give you the wrong prescription then make you wait 40 minutes past promised time for the correct replacement
