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November 2023 by Lauren Maple
I wish I could give this place no stars. Just for the fact of the older gentleman that works there currently he is rude and does not know what he is doing. I swear he gives everyone a hard time do not recommend this place.
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June 2023 by Paul Jean-Baptiste
Made an appointment for 1pm to get my passport renewed arrived on time, the worker named Elio told me he couldn’t help me due to “having other work to do” even thought the post office was open till 2:45pm. Complete waste of an appointment I must now schedule another one they seem think these appointments don’t book up fast.
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June 2023 by MultiMedia Works SF
Envelope delivery not requiring signature was marked final notice when it was the first attempt. The paper that was left didn't work and the envelope was not redelivered
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April 2023 by Eric Alves
We were denied service just because we got there 5 mins late for our appointment. 5 mins! His excuse was that there just wasn't enough time to complete the process. Seriously? You can't do your job because we lost 5 mins? And then he goes on to tell me that they prefer people to be 10 mins early. If those 10 mins are so crucial to the process, why are you not including that in the appointment?! You can't have people thinking an appointment starts at 2pm and then kick them out because it didn't start at 1:50. This place is setting people up to fail! The guy behind the counter wasn't helpful in the slightest. Didn't offer me the DS-11 form to take with me. Didn't want to process out money order. It was "reschedule" or "do it yourself." Never coming back here again.
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October 2022 by Aleksa Milasinovic
I wish I could write lower than a 1 star review. People here are not interested in helping you.
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February 2022 by M. Yesihak
Horrible management.. rude and unprofessional!!!
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January 2022 by Kerry Callahan
Incredibly annoyed that they do not have pens or Let anyone use their pens. The girl wouldn’t even write on my package for me so I had to leave and not ship my item. Don’t worry though, I drove to the ups store and paid them my money instead. Will now be using the ups store for all my shipping needs from now on.
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May 2021 by Meron Y.
Great staff very informative. We had to get our passports and they answered all our questions. They also took our passports photos and made everything easy and seamless. I have been coming to this location for years and previous team was not good at all.. the new manager, I did not catch her name, is really good. She is professional and polite. Thank again for all your help.
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January 2021 by Jim I.
Hometown Post Office with helpful personnel. You get better service some days but this will never be a big city Post Office and you will never feel like they don't really care. Kudos to everyone there for working hard in spite of the COVID problems. I think compared to other locations that the folks in West Boylston are more inclined to go out of their way to provide really good service.
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December 2020 by Olga Roche
A woman (believe to be from Africa Continent due to her feature and accent) was so rude she brought tears to my eyes. She yelled at me, in front of other customers, for putting a Priority Mail envelop on the service counter while I close it. She asked me to “go outside and finish my packing and come back”. I was just closing the envelop! I did not leave, waited for the next attendant and left, not without telling her how rude she was!
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July 2020 by lusian welson
If there was less than 1 star I would have picked it. Horrible experience, and incorporative staff. I went with my sister there to ship a big package with a prepaid USPS label, but the manager there rejected the package and kept telling us that it’s overweight and that’s why the scale is not taking it. How can a label be printed if the weight was not correct????!! He made a big scene, and was extremely not nice and offensive that he threatened us if we didn’t leave with the package he will call the police for us. We told him we will wait for the police and refused to leave, in less than 2 minutes he came back apologizing and took our package. I have always trusted the USPS, but I will never do business with this place again, and definitely not going to recommend it to anyone.
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March 2020 by Bryce Clark
Haven't had any problems. Answer all my questions. Cheaper and quicker than FedEx.
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February 2020 by Chad Graham
The mail room is only open from 8:30am to 4:30pm on weekdays. I typically work from 7am to 5pm every day and this makes it impossible to mail anything unless I rush out during my lunch or make a special trip. Very disappointed, but at least the Holden post office has figured out how to stay open until 5pm.
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April 2019 by Ashley Almeida
Amy is an unprofessional staff at this post office. I left this place feeling so confused as to what I am suppose to be doing for my passport. I filled one form thinking it was the one to which she asked another staff which is no problem at all. We all need to ask someone for reassurance or just for more information if we don't know it. She comes back and tells me I need to fill out another form. I didn't understand so as I was leaving, I decided to go back in. I told her "no offense to you, but can I please talk to the person you talked to". I wasn't mean about it, I just wanted more information and he was the one I talked too who gave me info a couple years back and he gave her info. She gets mad and starts to give attitude when she is calling him. She tries to hide off behind the wall talking about me like I've been rude and disrespectful when all I wanted was more information! She comes back with this guy Brian. She is huffing and puffing. I told her I didn't mean any offense. She wouldn't even look at me at this point. This guy Brian was no better, lying to me saying he just got off the phone with Boston and this is what it is..I'm sorry but I'm not stupid to believe that. In matter of two minutes he got on the phone with them and asked? Just tell me information that I need to get my passport and what is the proper paperwork! If you know it then say it if not then tell me so I can figure it out on my own! It's your job, not mine. Remember that especially the next time you want to start huffin puffin around being rude to someone who was not even rude to you. It's amazing to see she was still talking poorly after I left. No class
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January 2019 by Colton C.
Great experience here. I've had to come to this location a few times since I've moved into Worcester and the employees are so helpful. They are also very efficient, so what may come off as harsh or rude, is just to get idiots out of there who are holding up lines. Thanks PO!
