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December 2022 by Google user
Melissa and P\u0026H helped me plan my moms dream vacation to France. This was my families first time to Europe and we had the most amazing time! She was so patient with all my questions especially when arranging all our tours to accommodate my kids and 79 year old mom. The information and documents she provided made it easy to travel with 7 people. l highly recommend P\u0026H travel and can’t wait to plan our next trip with them.
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November 2022 by Katharine Rocco
Melissa and P&H helped me plan my moms dream vacation to France. This was my families first time to Europe and we had the most amazing time! She was so patient with all my questions especially when arranging all our tours to accommodate my kids and 79 year old mom. The information and documents she provided made it easy to travel with 7 people. l highly recommend P&H travel and can’t wait to plan our next trip with them.
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August 2022 by Eileen Flynn
I can’t say enough about Phil and P&H Travel. He has booked the last several vacations for my family, but this last one to Italy, July 2022, was truly one of the most memorable vacations I’ve ever had.It was so incredibly organized that I never had a worry about where I was going, how I was getting there or what documentation I needed. For those that have traveled to Europe, you know how stressful and confusing it can be.He recommended an itinerary that gave us the opportunity to see the most popular attractions without having to rush. His attention to detail took so much pressure and stress out of traveling for us.I would highly recommend P&H without a doubt.
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July 2022 by Steve M.
We booked a long-awaited, COVID-delayed vacation with my family of five (5) to celebrate my twins graduating from college. We arranged to spend a couple of nights in Galway, a few nights in Dublin and then fly to Edinburgh, Scotland for the remainder of the trip. We didn't rent a car and decided to travel between Galway and Dublin via Irish Rail. We asked P&H to book train tix for 5 adults and were quoted approximately $400. Thinking this was pricey, we booked tix with Irish Rail for less than $90 for 5 adults. Additionally, we received no advance warning that Ireland doesn't have Uber - very necessary without a car. We learned from our car service driver to download an app that books taxis for all of Ireland. This would have been helpful information to know in advance. We also asked P&H to pre-pay for breakfast for each day of our trip. In reviewing the travel dox, we noticed our stay in Dublin didn't include breakfast. We needed to ask, again to book breakfast. When we checked into the hotel in Edinburgh we learned our reservation didn't include breakfast. Really? We asked it be booked for our stay; not part of it. We also asked specifically that our tour to Loch Ness include the boat tour. While on our way to Loch Ness I emailed asking whether we had boat tour tix. Even allowing for the 5 hours time difference, we didn't hear back from P&H until after our tour was finished (I confirmed with the Loch Ness booking office that our tour didn't include the boat tour. I needed to pay 80 pound out-of-pocket to arrange for the tour). I emailed P&H and included the email specifically asking the Loch Ness boat tour be included. The responses I received were evasive and unclear. Additionally, I asked for an itemized bill and never received one. Additionally, the hotel in Edinburgh was under construction both inside and out. Also, our flight from Dublin to Edinburgh was delayed and we missed out 190 pound Edinburgh Castle tour. I tried reasoning with the tour operator, Viator and got nothing but aggravation. I felt that P&H was disinterested in helping us and my calls and emails were an annoyance. Thinking over the experience, I would not book through P&H again. I recommend you don't either.
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March 2022 by Susan H.
Booked a trip through P & H to Punta Cana. Upon arriving one thing after another went wrong from check in to no A/C in the room. I understand that things happen and it's not the travel agents fault but it gets worse. Prior to leaving the country I called P & H to make sure I had everything I needed to travel. The answer was "yes." Upon trying to leave the Dominican I was told I needed another form filled out otherwise I would miss my flight. I called P & H from the airport 3 times. The answer I got was tell them you already filled this out....... correct I did to enter the Dominican, NOT leave there! I was brushed off and after 3 hours and talking to the VIP service at the airport I was able to fill out the form to board my plane which was 3 min before the door closed. NEVER once was I contacted to see if I made it back in the US. I also have not received a response after 2 emails. Horrible service and obviously they only care about your $. Not your safety. Save yourself the trouble and DO NOT book through P & H. One would think a travel agent would be up to date with paperwork for travel. Not this travel agent.
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December 2021 by Shari Roberts
We have used P&H Travel several times. Phil is truly dedicated to his business and his team is attentive, knowledgeable, and responsive. Our trips have been absolutely wonderful, but it's good to know they would be there to support us if we ran into a snag on our vacation. I would recommend P&H to anyone considering a getaway, especially Tracy if you are looking for a reliable source and absolute pleasure to work with! Will definitely be using their services again soon, especially during this pandemic!
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December 2021 by Joseph Duprey
We love booking with Phil. We can give him a few things we are thinking about and he manages to piece together the right itinerary. We've been with him for over 10 years and have already booked 3 additional trips well into 2022. We love stopping by the office for a quick hello and face to face with his staff Tracy, Ellen and Melissa, they are always so nice and accommodating. Looking forward to more years with them!
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December 2021 by Marc Jacobs
We’ve used P&H travel about a dozen time over the last few years. The prices we get are always better than what we see on-line, and we appreciate that all the details are taken care of (airport transfers, suggestions or bookings for excursions, travel insurance).On two occasions we were really thankful that we used P&H rather than booking ourselves. Last year we cancelled a large trip due to COVID concerns and the process for refunds went smoothly. Some years ago, the airline canceled our flight as we arrived at the airport (due to local weather), and we called P&H and they got us a rental car (when it didn’t seem like any were available), so that we could get a flight out of another airport. That saved our entire trip.Also, Phil has given us great advice when we were interested in a trip but couldn’t decide where to go.
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December 2021 by Eric Rossland
I can't say enough great things about P&H Travel. Even though we are not "local" they are our go to travel advisor and have booked dozens of trips for us over the years. Everyone at P&H is amazing and responsive. We've never had any issues and have always had amazing service and wonderful trips. We always do buy the insurance and did have to use it one time which couldn't have been easier. I wish every business was run as well as P&H Travel and had employees who really care about their clients. Thank you!
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December 2021 by K M
I’m not one to write reviews but deemed this necessary to prevent others from a nightmare. Beware you’ve been warned! I’ve booked numerous trips over the past couple of years with Tracy. What started off as small inconveniences on one trip such as no transfers setup to/from the airport to resort which we paid for and was promised a credit for never happened, turned into big inconveniences for the next I couldn’t just overlook. I booked a $7600 trip in July of 2020 and purchased the “cancel for any reason” TripMate insurance per the advisement of Tracy. Due to unforeseen circumstances we needed to cancel the trip and Tracy assured me that I had nothing to worry about. She said file the claim, she emailed me the necessary documents and said it will take a couple months but not to worry I’ll get my money back. Fast forward nearly 3 months later October the claim came back denied was told the insurance wasn’t effective at time of cancellation. LIES! I was so furious. Called Tracy and she said “she’s shocked” but there was nothing she could do and that my best option was to dispute with my creditors which I did. Couple more months go by Jan. 2021 and my Creditors denied dispute based on correspondence from “Unique Global Solutions/ Unique vacations” aka P&H travel. Eager to find out why to my surprise P&H travel sent in a letter claiming I was told the trip was NONREFUNDABLE and that they offered me a trip at a later date MORE LIES! I call Tracy yet again and now she’s acting very aggressive and aggravated with me hurried me of the phone said she’s busy she’d call me back never did! Contacted the Attorney Generals Office and finally received credit towards a trip 17 months later November of 2021!!! UNREAL it took all of this to simply get back what I was rightfully owed.
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December 2021 by Pamela Bunker
Absolute pleasure to work with Ellen at P&H Travel! We went on an adults only vacation and had the best time! Everything down to transportation was taken care of for us. Due to Covid restrictions, we were kept up to date on any changes. Could not have asked for a better agent experience! Highly recommend this company and cannot wait to book again!
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December 2021 by Joseph Candler
I have used P&H travel on several occasions and they are the absolute best!!The customer service they provide is top notch, they really do care about their customers and getting them the best deal out there.I have no need to look elsewhere when I book a trip in the future for myself and the wife or with the family.
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November 2021 by K M.
I felt this was necessary to prevent others from a nightmare. Beware you've been warned! I've booked numerous trips over the past couple of years with Tracy. What started off as small inconveniences on one trip such as no transfers setup to/from the airport to resort which we paid for and was promised a credit for never happened, turned into big inconveniences for the last trip I will ever book through this agency. I booked a $7600 trip in July of 2020 and purchased the "cancel for any reason" TripMate insurance per the advisement of Tracy. Due to unforeseen circumstances we needed to cancel the trip and Tracy assured me that I had nothing to worry about. She said file the claim, she emailed me the necessary documents and said it will take a couple months but not to worry I'll get my money back. Fast forward nearly 3 months later October the claim came back denied was told the insurance wasn't effective at time of cancellation. LIES! I was so furious. Called Tracy and she said "she's shocked" but there was nothing she could do and that my best option was to dispute with my creditors which I did. Couple more months go by Jan. 2021 and my Creditors denied dispute based on correspondence from "Unique Global Solutions/ Unique vacations" aka P&H travel. Eager to find out why and to my surprise the correspondence letter they received said I was told the trip was NONREFUNDABLE and that they offered me a trip at a later date MORE LIES! I call Tracy yet again and now she's acting very aggressive and aggravated with me hurried me of the phone said she's busy she'd call me back never did! Contacted the Attorney Generals Office and finally received credit towards a trip 17 months later November of 2021!!! UNREAL it took all of this to simply get back what I was rightfully owed.
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October 2021 by Pam Hurst Bunker
We just came back from Aruba and had a wonderful time! Booking with Ellen was extremely easy and painless! With all the Covid issues for traveling, she was very easy to get ahold of and made sure to send any updated rules our way. Can't recommend this company and Ellen enough! We can't wait to book our next voyage!
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July 2021 by Courtney Widdop
Tracy is always so helpful!
