Automatic Laundry provides laundry services for apartment buildings. The service uses an app and card system for payment, which many find convenient as it eliminates the need for quarters and sends alerts when a load is done. However, there are significant criticisms. The machines, particularly some washers, are described as small, old, and prone to breaking down, which is problematic in buildings with many residents. The service is consistently called overpriced for the quality provided. While the app is generally easy to navigate, there are technical issues. Some report difficulty loading the app, problems with the website, and complications with laundry cards that lack a CVV number, making it hard to add funds. The process to get a refund for a faulty card chip requires mailing it in. Although the company is noted to be quick in fixing machine issues, the overall value and reliability are frequently questioned.
It seems the same wash machine continues to break down. I am now sitting on eight loads of wash with one machine to use and there are 16 apartments in this building.
April 2024
I love this app, it's convenient and easy to use
April 2024
I have these washer/dryers in the program that I live in. I love how you can use the app to pay for your load of laundry using a card rather than quarters! It also alerts me when the laundry is done so I can get it done promptly. Super convenient!
