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January 2024 by Posh Lunatics
I really hope the owner sees this review. I came there on 1/17/24. I’m sure they will remember me. I had high recommendations for this place from a good friend. I have gel on my feet and asked (Lan, I think that’s her name) if she could not use the machine device on my foot but rather foil soak because I have a sensitive nail and had issues in the past. She spoke very loud and in a rude tone in front of other customers and said “I can’t do that it’s going to take a long time, you can go somewhere else.” I told her have patience with me I’m just explaining my issue. She said she was only going to take the top layer. She proceeded and start speaking in her native tongue to her coworkers and I said “I don’t want to be uncomfortable if you are speaking about me and I can go somewhere else.” She stoped the machine, lifted the arm chair for me to leave. Extremely unprofessional. She may have been having a bad day but that is no way to treat a customer.
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January 2024 by Nicolette Digori
If you’re looking for a new nail salon in the area… HERE IT IS! I don’t normally write reviews but I had to because I wish I found Obsession Nails sooner. I am SO picky with my nails and salons in general and I can’t say enough good things about this place! I moved to the area a year ago and have been going to a different salons but never left happy until I started coming here. I go to Lan for a gel mani and gel pedi but I have gotten my nails done by other techs here and they’re truly all great.The salon is clean (unlike a lot of others in the area), it’s easy to make an appointments online, good prices, theres a parking lot and most importantly… EVERYONE THERE DOES GREAT WORK! You leave with your nails looking good and know they are going to actually last. It’s obvious they use higher quality products than other salons like the keratin hand mask (which they don’t charge you extra for like every other place does).ALSO a big issue I had with other salons is that they all overbook or take too many walk-ins, so I REALLY APPRECIATE that Obsession Nails sticks to their schedules. Everytime I get there my nail tech is ready to do my nails and I’m not stuck waiting which is huge.Another thing to point out is the great atmosphere at the salon. I normally hate getting my nails done because it feels like a chore but I always find it to be enjoyable when I go here. It’s professional yet laid back– if you want something just ask because they are super accommodating.Again, I’m really not one to write reviews but I can’t say enough positive things about this salon– I’m truly suprised it isn’t busier than it is because its a GEM. Absolutely recommend!
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January 2024 by Bunny Shilakowsky
Very sensitive and professional. I will def return!
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December 2023 by Nujood almazrouei
I came and the second I sat all I could hear was gossip and laughter. Felt really uncomfortable. The lady did my nail and she don’t even clean my nails well, at the end she don’t put cuticle oil nor any hand lotion. Don’t recommend at all.
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December 2023 by andrea perdomo
I normally like to paint my own nails, but I started coming here in my third trimester and I really like it. I always do my pedicure with Le and he kills it every time. The appointment system is really easy to use and I haven't had a problem getting an appointment on the weekends. The nail salon is very clean and the staff is very nice and welcoming.
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December 2023 by Jenna Giovangelo
Went in with my mom last minute and I had Lisa, everyone was so nice and professional!And I had Lisa, she did a FANTASTIC job. Highly recommended!!Services: Nail art
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August 2023 by Moe
I always look forward to my upcoming appointments! THE owners go out of their way for every customer! West Roxbury seems to have quite a few nail salon salons but in my opinion OBSESSION deserves 5 plus stars
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July 2023 by Jill
Obsession Nails is very clean and everyone is professional and courtesy . Highly recommend!Services: Pedicure
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July 2023 by Donna Averill
Love my nails every time!!
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June 2023 by Cindy
I got a mani-pedi today with Lan and Cindy. They were both fantastic. Lan is very friendly and outgoing and I enjoy talking to her when I get my nails done. Cindy provided the pedicure and since my feet are very sensitive I usually avoid them. Decided I needed one today and she was so gentle and kind. I am looking forward to the next one. Both of these women made me feel welcome and comfortable.Services: Pedicure
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May 2023 by Juliana Shehu
service was extremely bad. The owner said he was in hurry and didn’t finish the service but left.always rude and unprofessionalService: Pedicure
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May 2023 by Luis Rosa
By far the worst service I have ever had. This would have been the 4rth time that I go in here to get my nails done. the very first time I went they were amazing, has someone working on my toes and one on my hands. and the nail tech did an amazing job with cuticles and all. So I request an appointment online for 2pm since I work in the same plaza and that's my lunch time I was just walking in there to ask a simple question as to how long it would have taken to get what I wanted done, so that if it was going to be over an hour I would have rescheduled it for after work and not inconvenience then not coming in at 2pm. I walk in and the lady asked me if I had an appointment, I told her I did not knowing that the online services are not confirmed until they send a reply, and she goes what time is your appointment and I told her 2 and she goes no you don't have any appointment until we confirm it, and we busy right now so we can take you. all I went in there for was to ask a simple question, but she had so much attitude and was not welcoming at all. I will never go back here and for those of you who do more power to you. this places professionalism is absolute trash.Service: Manicure
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May 2023 by A Dyke
great service, extremely friendly staff, good prices! all around great salon ?
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May 2023 by WIB
The worse experience ever! The woman who did my eyelashes (they called her for the appointment so perhaps not a regular) was beyond unprofessional. Whatever she was using to attach the extensions (I'm guessing some superglue) was dripping down, getting under my eyelid, and making me feel like my eyes were on fire! Within seconds, my eyes were so irritated by the chemical, I had tears rolling down and couldn't open them because of the awful sting. She not only failed to stop to immediately and take me to an eye washing station but seemed annoyed that I asked to be taken to the sink ( I couldn't open my eyes to see where I was going ) to flash it out! When I asked her what she was using, she gave me an evasive answer. My eyelids were swollen for days after this torturous experience until the extensions feel out, the glue was removed and the wounds started to heal. I had scabs on my eyelids! I had done extensions at other salons and never had a problem before-no dripping, swelling, or scabbing. I should have called the Better Business Bureau but since I didn't I wanted to share this with others.Service: Eyelash extensions
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March 2023 by Michelle Graham
Wonderful nail salon. They took their time on my nails and took care to make sure all the clients were satisfied. Relaxing environment. I could close my eyes and let the paraffin soak in while I had a zen moment. Def make an appointment in advance- the salon gets super busy. But what’s great - they stay pretty much on schedule for you appt time.
