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January 2024 by Eden S.
This would be a four-star review but for two things. First, the facility is located on three different levels and Planet Fitness has done little to make it accessible to those with disabilities. There are elevators to accommodate wheelchairs but they are locked. So if you have mobility issues you are out of luck unless you want to ask a staff member to give you access to the elevator every time you need to go up or down a level. Second, and this is a corporate issue not limited to this facility, members must provide access to both a credit card and bank account information, providing not one, but two, entry points for potential data breaches. This is an absurd policy and it delayed my decision to join Planet fitness by about 6 months.So why did I finally join? The price is heard to beat. The club is clean and well staffed. The equipment is top-notch and well maintained. Someone complained tin another review that one can't get a serious workout with the equipment here. I'm not sure where that is coming from. Planet Fitness has all the standard weights and machines. The cardio equipment is also excellent with the exception of stationary bicycles, which are few and substandard in quality.
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December 2023 by Leian Payne
I've always gone to Planet Fitness. I've been member on and off for years at several locations due to to fact I move around and travel a lot. The West Roxbury location is great. I always find it clean and the equipment in good working condition.
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September 2023 by Morales Outdoors
*Updated review at bottom of this review*If you want to build up your immune system, this is the place to go. Start by looking at the stairs going up or down your choice. You will see that it hasn't been cleaned for months. Pink and black mold in the showers, hair, tissue, paper towels, shampoo bottles, and bars of soap, and sometimes clothes are scattered about and left sometimes for days before being removed. I'm a youtuber, and I travel the country full-time and we use these facilities every day. I am shocked that anyone says this place is clean. I will return in three or so days and do a follow up, next time I will add photos to show you all what I mean, I'm positive it will be the same or worse. Oh, I lost my comb, came back today and apparently I left my comb on the sink where I found it again. Yes, it's that bad.Came back after almost a week of my last visit and review. I left a small piece of my soap on the floor next to a band-aid, and yes, they are still there. The soap is smaller now due to washing away. To the owner, it is not my responsibility to talk to the manager that is working here. If they cared to begin with, it wouldn't be in this condition. Your responsibility is to follow up, come to your store and see if the conditions are to your liking and go from there. I think inspections should be held by the health department for these types of facilities.
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September 2023 by Mary Jane
Clean your showers your facility is absolutely disgusting!!! These band aids have been in here for MONTHS! SHAME ON YOU
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September 2023 by Danielle Gensler
In the past, I have belonged to alot of high end gyms. Planet Fitness - West Roxbury is a great little gym. The staff is friendly and the gym is always clean !
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September 2023 by Cynthia Walat
Clean very friendly and the place I start my day during the week
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September 2023 by Anar Adigozalov
You will never unsubscribe. never give them bank account details. They will charge you forever
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August 2023 by Connor B.
3 of 3 water fountains have been broken since they've opened. The weights here are newer but worse than any other planet fitness I've been to
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July 2023 by Holly Knight
Clean, kind staff, easy breezy workout
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June 2023 by Gabriela Contreras
Very clean, plenty of machines for cardio, weight lifting and space. The air in this place smells fresh, .... better than that, smells good.I would definitely ask the manager in charge to buy a scale. No GYM should be without one.
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June 2023 by Ashley Keane
My keys were stolen out my locker and someone stole my car!!! When I informed the front desk staff the girl told me someone else just had something stolen as well. Do NOT leave anything in a locker unless it is locked. Clearly there is a theft issue and they should have a sign posted about this issue or warn their members somehow. Absolutely disgusting
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June 2023 by Ashley K.
My keys were stolen out my locker and someone stole my car!!! When I informed the front desk staff the girl told me someone else just had something stolen as well. Do NOT leave anything in a locker unless it is locked. Clearly there is a theft issue and they should have a sign posted about this issue or warn their members somehow. Absolutely disgusting.
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May 2023 by Ahmed Mohamed
Clean and friendly staff. Definitely switching to this location.
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May 2023 by Ajith Vasudevan
Not crowded - friendly staff - great value for money and good equipment
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May 2023 by Jingshu Z.
WHY I PLAN TO CANCEL MY MEMBERSHIP HERE [Planning to Send This To As Many People As Possible for Them To See This Store's Predatory Behavior]:I would give a ZERO star, but sadly the lowest rating is one star. I will make sure this message is spread to as many mortal eyes to see the way some of the local managers at Jamaica Plain's Planet Fitness conducts businesses. I have medical issues with my foot, which prevents me from wearing closed ended shoes. In order to stay compliant with the Planet Fitness's rules, I made a schedule with my dermatologist, and printed out a copy with the doctor's Name, Phone Number, and Email Address. I handed it to a certain Romeo Mejia, who claims he is a store manager (but the first time he told me he is the local manager, according to his teammate, he was NOT a local manager YET, and he was lying to claim he was a local manager). Romeo insisted this medical letter only stands for 30 days (which has NOT been a rule because I brought a letter to the Somerville store, and the Somerville store understood my difficult medical condition, and allowed for a 3-month validity of the letter, so there is NOT a rule of this sort). Romeo, along with his pal Kendrick, further told me it's the "creator's rule". Upon my request of who is the "creator", he told me it's a certain Carlos Torres, who is the area manager of Planet Fitness. They asked me to call back tomorrow morning, and speak directly to Carlos for a "special permission". During the process, Romeo Mejia lied multiple times. For instance, although I handed him the previous medical letter on Mar 30th, which is 40 days from today, he insisted that the letter was submitted "MORE THAN 2 MONTHS AGO". I have this on recording (although without his permission, but he lies SO MUCH I just have to put him on the record), which I plan to submit as further evidence to a higher level of Planet Fitness for complaint. The next morning, I called. Romeo picked up the phone, and upon my request to talk to Carlos, he told me "Carlos is in a meeting and won't be available for 30 minutes". I left my phone number and name at Planet Fitness yesterday so I asked Carlos to call me back, a request that Romeo Mejia accepted. Half an hour later, I did not receive a call from Carlos, so I directly dialed their phone number. Romeo picked up the phone and he IMMEDIATELY hanged up the phone. I called again, and his coworker picked up, telling me that "Carlos is STILL in a meeting and he is OUT OF the building and requested me to call back TOMORROW". I SURMISE CARLOS TORRES HAS NEVER EVEN HEARD OF THE SO CALLED "30 DAYS" RULE AND THEY ARE SIMPLY DEFLECTING TO TRY TO PREVENT ME FROM EXERCISING IN THE GYM!!!!!!!!!! (I have attached all phone records in the photo section) THIS TYPE OF COLLUSIVE ACTIVITY WITH THE SOLE AIM OF PREVENTING ME TO EXERCISE IN THE COMPLEX MAKES ME FEEL VERY, VERY DISCRIMINATED AGAINST, AND MAKES ME VERY, VERY UNCOMFORTABLE. What is EVEN more facetious is the following: As we all know, in the US, it is VERY difficult to make an appointment with a specialist doctor, such as a dermatologist. It took me 2 weeks of pre-planning to get the previous letter. And now Romeo Mejia is asking me to get the doctor's medical note AND IT HAS TO BE A PHYSICAL COPY WITH THE DOCTOR'S NAME SIGNED. EVERY APPOINTMENT WITH THE DOCTOR REQUIRES A CO-PAY OF $35 DOLLARS, AND ROMEO MEJIA REQUIRES SUCH A RECORD EVERY 30 DAYS!!!!! HE DOES NOT KNOW THAT TO SCHEDULE AN APPOINTMENT WITH THE DOCTOR, IT TYPICALLY TAKES MORE THAN 45 DAYS!!!!I have recorded my last conversation with Romeo (against his will) where he lied multiple times, first lying about the 30 day requirement as being stipulated by Carlos Torres (who his pal Kendrick calls the creator), and then lying about my medical record submitted more than 2 months ago. He also lied about his title previously (he was not a local manager yet, but he claims that he is a local manager). Please feel free to reach out to
