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March 2024 by Matthew Warwick
Still waiting for the refund of my $1600+ deposit that they said would be automatic and still hasn't been refunded more than a week later. Going to be filing a complaint with the Better Business Bureau and the state dentistry board.
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March 2024 by Diane Stone
Very friendly and helpful.
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March 2024 by Ricky
Man, where do i begin. As someone who hasn’t visited the dentist due to not receiving the proper treatment back in the day, all i can say is that the workers at Aspen Dental in West Springfield treated me like someone that mattered, like someone they’ve always known, like a friend and that speaks volume. A lot of work to be done on me but forever thankful for the compassion they’ve shown towards me. Thank you
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March 2024 by Doreen Garde
Extremely unhappy
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March 2024 by JandL Bocon
I regret the day my mom and I became their clients.They say one thing, do another. Overcharging upfront and having to wait and wait and wait to get it back. One year later, my mother is still getting minute refunds.Most of the staff was friendly but the system they have to run under is horrible.
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March 2024 by Joseph LaBelle
My flipper was horrible. I got a refund.
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March 2024 by John Thibodeau
The lady at the front office Christina is phenomenal at what she does. She Took the time to explain all my options and the cost . If you don’t think you have many options, go talk Her because you do !Dr Dinara Suyunchalieva a real professional I am so uncomfortable around dentist and they could tell they were willing to prescribe me a Valium to calm me down During the procedure as it turned out, it wasn’t needed this woman knows how to get down to business. She had my tooth extracted, and under two minutes with very little discomfort.Unlike my previous dentist, tortured me ! I will be going back to see her againI would recommend Aspen Dental at this location to all my friends. They are very good people and do good work.
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March 2024 by Nate Mark
Place will get you in for free for an exam, they will not treat you that day unless you agree to a ridiculous price 750 for an extraction. They told me on the phone they accepted my insurance that was lie., I would of got the extraction done. But not for 750, place is a total scam. Friday afternoon now I'm screwed till next week. Thanks aspen dental. Thanks for wasting my time thanks for lieing.
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March 2024 by Joshua Reyes
Had excruciating pain from a broken tooth, made an appt online for an emergency visit and was seen first thing in the morning. The extracted the tooth and I felt like new less than 8 hours later. So grateful they were able to see me and help me with my broken tooth.
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March 2024 by Lawrence Hamel
Called for an "Emergency" tooth extraction. Receptionist said that wasn't an issue. When I showed up for my appointment, I was first taken to get x-rays, then an hygienist looked me over, then the doctor. I was then told to meet with the office Manager. I inquired about an anti-biotic for the infection causing the pain, and was told, "No prescription as we don't know when we can do tge extraction", then was told they'll email me me treatment plan. I recieved the plan....Insurance, according to Aspen, would cover $1,857.00, and that I would be responsible for $18, 279.00. After all this, I have NO prescription for an anti-biotic, nor, did I recieve the extraction that I was told was not a problem. Aspen Dental is by far the BIGGEST ripoff/scam in the medical field. Thanks for nothing!!!P.S., I only rated 1 star because at least 1 star was required to post this review. On a scale of 1-10, I would rate them.....-35 (negative 35)
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March 2024 by Emily Jenkins
Just wanted my money and had no regards for pain or discomfort
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March 2024 by Steve Borucki
Very thorough. Modern Facilities. Excellent service.
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March 2024 by Francisco Velazquez
They know how take of you and great customer service
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March 2024 by collin pipen
DO NOT WASTE YOUR TIME!!!!! RUDE STAFF!!! HORRIBLE PRICING!! ALL THEY WANT IS YOUR MONEY DURING THIS HORRIBLE ECONOMIC TIME!!!!! DID NOT EVEN GET MY ANTIBIOTICS PRESCRIPTION!!!! I WISH I CAN SUE!!!!!
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March 2024 by Larry Williams
Do not waste Time. Dinara the doctor called me out for “smelling like weed” infront of her assistant, and .. DID NOT EVEN PRESCRIBE ME MY ANTIBOTICS OR PAIN RELIVER AFTER A TOOTH EXTRACTION. Do not go. Charged $400 for a simple tooth pulling… AND TO NOT EVEN HAVE MY PRESCRIPTIONS FILLED OUT .. Insane! Literally could have an infection right now.. and the pain is crazy. Never again will i be going.