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December 2023 by Ryan Lewis
Would not rent me car due to credit check, also does not take cash. Drove from Amherst to get rental. You guys would not take my card. Had to go back to Amherst to bank to transfer funds, when I returned to pay for rental I was again denied over a credit check. Never had issues renting cars from other rental companies. Do better Avis
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December 2023 by D L
Had an insurance company blunder and the day was saved thanks to Avis of West Springfield. All the staff were amazing and went the extra mile for me to help me out. Was literally stranded for hours by my previous rental company until Avis arrived very quickly within minutes of a phone call to get me into a rental car within minutes. Avis saved the day so I didn’t miss my medical appointments today after a competitor company decided to no show on me and wasn’t answering the phones for hours and left me without a car. Avis had a car for me no questions asked and quickly got me on my way out the door in a nice and safe vehicle. Very impressed with their ability to go above and beyond when other local companies weren’t able to. Really appreciate all the help and kind service from the staff at Avis!
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December 2023 by Hannah Meyer
The gal was nice, the actual ease of use of the location is minimal, and other than reserving the car everything is slow because they don’t have the option to just get the keys and go. The lot is very cramped and hard to navigate unless you are one person with no kids and a lot of stuff.
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December 2023 by Jessica McKinnon
Unlike Enterprise, this Avis / Budget branch actually has rental vehicles available the day you need them (and not in 3-4 days time). Staff are amazingly helpful and explained everything and answered all my ignorant questions professionally and with care.
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October 2023 by Pedro Pagan
I will keep it straight to the point first to help my best friend was Mac and he was absolutely amazing to her so A++ for Mac. Today she received help by a beautiful honest soul that goes by the name Amber. She was an absolute blessing she was very pleasant and helped my friend 100%. Amber is truly a respectful and beautiful woman beautiful on the inside and on the outside, with all due respect ( I think I'm crushing hard).
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October 2023 by Doris Bergeron
I rented from Avis in West Springfield, Ma. The people that work in this office are very kind and extremely helpful. The process was easy and stress free, I was able to extend my rental without a problem, and when I returned it they were just as wonderful! 5 stars for Customer Service, and for the efficient process of renting and returning vehicles.
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October 2023 by CHIP SZYCH
This West Springfield Avis is probably one of the top 3 places in the country to rent from (in MY travel experiences). Its local, not on airport, but damn they are GREAT!
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October 2023 by Dee Tee
Great, got a beautiful rental, van as planned. The van wasn't cleaned when we got it, sand in back, bottles and 1 shoe under the seat, not a big deal. The only problem was I filled the gas tank to avoid the $9.88/ gallon charge. I filled the tank across the street and then was charged 16.6 gallons. I had to call Avis corporate to get this fixed. A little annoying after cleaning the van and filling the tank to the top. Get a receipt.
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October 2023 by Laurie Berry
I can't say enough good things about the Avis branch in West Springfield, MA. I had a recent bad experience at a different rental company down the street, which wasted 5+ hrs of my time in the matter of 3 days with the worst customer service I've ever had. To the point of where I left there the 3rd time completely frustrated with still no resolution.On a whim, I decided to head down the road to Avis to see if it could possibly be a better experience than what I was dealing with. And as luck would have it, I made the right choice!! From the minute I walked in there I was in disbelief how different this was vs what I dealt with the last few days. I explained my frustrations and ongoing problems that were still not fixed by this other rental company and to say Matt & his team went above and beyond is an understatment. Within 15 min I had a rental booked for the next day--no problems at all. I left there finally feeling like a weight was lifted and I could breathe a sigh of relief.Matt is the epitomy of what it means to have GREAT customer service skills and more. He's very professional, easy going and goes above & beyond to get you what you need and on your way. And the vehicle was in great shape vs the other company that gave me a car with stains all over the place and not cleaned at all. I would recommend anyone looking for a rental, this is my go to place from now on!!
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October 2023 by Katherine R
Fabulous people, great service, will definitely be using these rentals rather than enterprise from now on. Just don't forget the proper bank card when you go to pick it up.
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September 2023 by Ben Quick
Matt and his team are fast, friendly, accommodating, and great to work with. Also love that we can drop off at a nearby location on Sunday to save $!
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July 2023 by mrartificiosus
A modest venue with HUGE service. We rented for a month long trip and Matt made every effort to get us the right car for the trip. We loved our car and we’re very grateful for the attention we received. All for a competitive price. Very pleased and this will be our first stop for future rentals.
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July 2023 by svp
Very pleasant & helpful staff. Cheerful & efficient even when busy. Good rates & location. Straightforward process, no surprises or problems.
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July 2023 by Nery Serrano
The rental process was quick, staff very professional and helpful. I will be renting from Avis in West Springfield again.
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June 2023 by Amanda L
The pick up location staff now I know the name from below comments, Matt the gentleman, he was really nice and friendly, the whole pick up process was quick and efficient, took about 5 mins. The rental car was in good condition and with full gas. Everything was great.