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September 2023 by Brandon Pedigo
I generally do not do reviews of anything. Just had my Lexus serviced at Balise. I have been a customer there for the past 10 years or so. I worked with Dmitriy Gotlib as a Service Advisor. I do not have enough positive words to say about the service I have received through this organization. They are prompt, thorough, thoughtful, and customer oriented at every turn and always have been in my experience. These, sadly, have become rare qualities in many organizations. I would not hesitate to recommend them!
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September 2023 by Chris Therrien
The whole experience at Balise Lexus was great, if i could give 10 stars i would. Ed Ladika with sales was great and down to earth HIGHLY recommended seeing this gentleman if you’re in the market for a Lexus. Bill Gryszkiewicz business manager didn’t push us to get unwanted extras unlike some dealers which was great. Brandon Roth explained everything about the vehicle since the electronics were abundant. All in all the experience was spectacular and the entire staff were friendly, kind, knowledgeable and down to earth.
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September 2023 by lynn bock
What an extremely pleasant experience, I had a Balise Lexus sales department. Mark, Bill and Louis were very personable, professional, and a pleasure to work with. I absolutely love my new car. Thank you for making my experience so comfortable! Will definitely be sending my friends and family your way!Great dealership!
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September 2023 by Miguel Gomez
Beyond expectations! Balise Lexus is consistently outstanding and deserves as many stars as I can give. It’s nothing less than first-class treatment from the moment I drive in until the car is ready. My service manager, Joe Renzulli, deserves special mention for anticipating questions and needs, and making sure they’re answered and met. Who knew spending money on car repairs could be so much fun?
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August 2023 by Rhonda Charpentier
Always friendly and professional..they show a video of what they are doing with a complete explanation. Chris Hagen kept me informed with the progress of my service. It’s a pleasure to do business with Balise!
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August 2023 by kelly king
Took my vehicle in for its 10,000 mile service. Chris made the experience quick and enjoyable. Had a loaner car ready to go and made a quick switch which was extremely convenient having children with me. Will continue taking my vehicle into this dealership as long as I have it!
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July 2023 by Teresa Skora
Always quick and great service! Chris Hagen is very pleasant to deal with and keeps you informed. Highly recommend this Lexus dealer over the one in Hartford, CT.
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July 2023 by Susan Walsh
Service department made me feel special from opening my door at arrival through all discussions of work to be done. Curtesy car waiting for me.Picking up my car, all work explained thoroughly.A dealership I love doing business with.
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July 2023 by Gaetano M
First time buying a Lexus! Ed was amazing, very professional and was able to help me throughout the entire process and made everything very comfortable. Very happy with my new car and would recommend Balise Lexus of West Springfield & of course make sure you ask for Ed when you get there!
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July 2023 by Heidi
Dimitry is quite nice, straightforward and accommodating. The subcontractor didn't do a good job vacuuming; didn't lift the mats to vac. But overall oil change visit was very good. Prices for doing work on the vehicle are too high, I'll bring my Lexus elsewhere to fix. But service for the visit was great.
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July 2023 by Terry S
My experience with Balise Lexus restored my faith and confidence in Lexus Service. Dimitry could not have been more helpful, pleasant and great in taking care of me and my car. It was definitely worth driving from NYC to Springfield for such outstanding and affordable service. I will definitely be back!
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May 2023 by Kevin Downing
Excellent experience. Sales was very knowledgeable, courteous and professional. Support staff made the experience very smooth. Never felt pressured. Technology personnel went over the many features of the car and really new his stuff. Sales manager was very pleasant and it was clear he had confidence in his team to make our experience a positive one. Overall, one of the best experiences my wife and I had purchasing a vehicle. Thank you Blaise Lexus!Donna and Kevin
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April 2023 by Robert Oliva
Hana was so pleasant when I made my initial appointment and then when I had to reschedule a few times. It was a pleasure speaking with Hana and she was so accommodating. Joe took me for my appointment timely and was also very pleasant to deal with. I stayed for my appointment which was estimated to be 90 minutes to two hours. The service was completed within the 90 minutes.
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April 2023 by Lauren Ingold-Smith
I did not purchase my lexus at balise but they treated me so well, it certainly will play a role in future purchase and auto servicing decisions. They helped me to troubleshoot a technical issue that has plagued many other vehicles and came up with a creative solution in little time. So grateful.
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March 2023 by Tammy H.
Don't do business with Balise! Recently my 2022 RX350 went in for 15k service. They gave me a loner car & the tire went flat. They charged me ~$500 to replace the tire! They even charged me labor! You'd think buying a $50k + car would mean something. But apparently not. I'll never buy or get service from them again!
