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September 2023 by Dimitrije Milic
My experience in this dealership was incredibly awful. Please be aware that they are not honest about the state of their cars.I saw the vehicle Mazda cx5 2018 Stock#: M502628 on their website few weeks ago and I was following the price. Price went down this week and I decided to proceed with purchase.I drove 2 hours to the dealership and as soon as I get out the car sales person Chantili greets me with "warm" : " I know that online it says that the car has dents and scratches but it's really not that bad at all!". I was very confused at the beginning because I did think that I read their online page and it did not mention anywhere that the car had any body damage.I was cautious and I assumed that maybe I made a mistake and somehow missed the description. I went to the page and took a better look and there was nothing on there regarding scratches and dents. When I showed her this, her response was that their corporate is managing their web page but the car is priced accordingly and that's how it is. This immediately did not sit well with me at all. I knew that car had a minor accident listed on carfax, but even with that, usually damage is fixed before sale. Not with this car. It still had a dent on the left door and on top of that multiple long scrathes and dents on hood and other door side, plus multiple paint chips on the bumper. It also started rusting inside, and the reason for the per sales person is that some people hold umbrellas in between the sits and that can cause the rust...Anyway I still went to the table with them and I offered to buy the vehicle but if they lower the price for 1000$. I though that this was very reasonable from my end regarding on how much body damage this car had. Fixing this would cost more than 1000$. After them trying to offer to "meet me in the middle" or have a guy that works there "touch up the car" with explanation that it wont look like body shop work but they can try to touch it up a bit. To my question why wouldn't they fix it in their body shop, Chantili's response was: "Well it will be too expensive". No way! ? It will be expensive for me to do it as well.I proceeded also to show her that I have an offer from other dealer for the same car for the same price but without damage, she asked me to show her the car. After I showed her the picture of the dealers website she had the audacity to tell me how those pictures look photoshoped.After some time sales manager came out and he was extremely rude and dismissive. He came to tell me that he wont lower the price for what I was asking and basically insinuated that I can leave. No apology at all for me driving 2 hours for false advertisement and no empathy. Stay away from them! Btw they did not add anything to their description after this which explains everything.
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September 2023 by Juliana Imperati
I had an amazing experience with Ashley! As a first time buyer & being from out of state, I had a ton of questions that Ashley kindly answered & walked me through. The whole process was smooth, quick & easy from start to end. Everyone I encountered at the dealership was genuine & not pushy!! Would 100% recommend working with this dealership.
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August 2023 by Tori Boonnag
I had a straight up awful experience at Curry Honda which prompted me to go elsewhere, and when I was recommended to come to Balise - I knew i made the right choice. I really enjoyed my experience with Balise Mazda from the moment I stepped in, to the after process - it was a smooth experience. Ashley was an amazing salesperson and was so helpful the entire time. Although I felt I should have gotten a little more for my trade in, the professionalism, thoroughness, and kindness throughout the process made it worth it for me. Ashley was always available for questions even after the purchasing experience and I felt like I was talking to a friend when she was explaining the process to me. Even when I needed to get some touch up paint a few weeks later, Ashley and the Mazda parts person were SO kind and helpful. Premium car and premium experience for sure. I’m literally obsessed with my 2020 Mazda 3 and will most likely will be purchasing my cars here in the years to come. I cannot recommend Balise Mazda enough!!!
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August 2023 by Shelley Reed
Ashley was very helpful and knowledgeable about my new vehicle. She took the time to set up apps with me before leaving the dealership and made sure I was all set to go! I was also pleasantly surprised how easy and smooth the entire transaction was. Highly recommend Balise Mazda!
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August 2023 by Lisa Gadoury
I recently bought a new Mazda CX-5. I saw the car I wanted advertised as in transit so I contacted Balise to inquire.I spoke with Ashley Pingree and she informed me that the car was literally in transit on a ship from Japan. I test drove other cars at the dealership but ultimately decided the blue car in transit was what I wanted. Ashley was never pushy or impatient, she kept me informed of the shipping process. Once the car arrived Ashley promptly notified me and we set up a time to pick up the car. Again patience was displayed. Ashley showed me everything that the car had to offer and really took the time to make sure this “boomer” understood all the technical gadgets. Thank you Ashley! Very positive happy experience. FYI, Balise Lexus, where I got the car inspected, was a wonderful experience as well! Thanks Balise!
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July 2023 by Stephanie Fournier
Awesome experience at Balise Mazda! Ashley was great to work with, I was looking to upgrade my 2016 Mazda to a newer and different model. She understood what I was looking for and helped me find the perfect vehicle for me. It was a smooth transition and I couldn’t be more happy with the personalized customer service I received from Ashley! I absolutely love my new CX-9!
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July 2023 by Denise Mason
I have always had great experiences with Mazda and they continue. My sales rep Ashley Pingree is the reason why I keep going back. She is knowledgeable and always helpful. She goes the extra mile no pun intended. The cars are pretty good too.
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July 2023 by Kelly Hutton
The staff at Balise Mazda made our car buying experience so easy. They were even willing to bring the car to our mechanic who is 50 minutes from them as we wanted to make sure it was reliable. Our mechanic was impressed with Balise Mazda's openness in the work they did on the vehicle and we happily bought it. Chantilli was so helpful to work with throughout the process! We highly recommend this dealership.
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July 2023 by Danielle Shea
I came here pretty much knowing what I wanted and how I wanted to do it. Ashley and the sales team were so easy to work with! I went in on a Wednesday afternoon and left the following Thursday morning with a new car.
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July 2023 by Karen Carey
I have been a service customer for a few years because of the way I am treated. I was not looking for a car the day I was there but I was so impressed with Ashley's knowledge and no pressure approach towards a sale that I ended up upgrading my vehicle. It was her passion and loyalty towards the product that she was representing that really sold me. Forever a Mazda owner. ?Karen Carey
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July 2023 by John Mahon
In the past year we have purchased two Mazada's from Ashley Pingree. Ashley is extremely skilled and accomplished, a consummate professional. Ashley is organized, friendly, professional and honest which makes the purchasing process efficient and painless. Once Ashley finishes all the details needed for the purchase, which can include talking to your insurance agent to make sure all the necessary documents are completed, Ashley then sends you to finance. Once the paperwork is all signed, Ashley is there to get your vehicle ready to roll. Basically, you are in great hands when you deal with Ashley!
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July 2023 by Brittany Cesan
Ashley was a terrific help when it came to purchasing my Mazda Cx-30 this past Spring. She is professional and fun to work with. Treated me like a friend instead of just a “sale” which I appreciated a ton.
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July 2023 by Maria Ashley
Ashley is the best! She has sold or leased me all of my Mazda's. I've had around 7 of them. She is an absolute sweetheart. I love watching her work her magic. She is amazing!
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June 2023 by Paul Newton
Our salesperson, Ashley made our vehicle buying experience perfect. She is kind, attentive, and incredibly knowledgeable and supportive. We also appreciated Brian for his help and support. Because of them we would definitely buy from Balise again!
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June 2023 by Alan Krause
When you mix a high quality product with great service you get Balise Mazda.A special tip of the hat to Ashley who made one of life's major purchases, other than a house, a smooth, easy and actually an enjoyable transaction.This 2016 CX-3 (see pic) for my wife was our second Mazda purchased with Ashley's expert assistance. In 2020, just prior to the Covid shut downs, we purchased our new CX-5. We couldn't be happier with choices of models. Thanks again Ashley.
