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March 2024 by RZ Yusuf
Andrea was very nice and professional. She went above and beyond to help with setting a password that no one was able to do for some reason.Thank you Andrea! We need more professionals like you!
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March 2024 by Zabiullah Nazari
Bank is best but worst employee ever work here i make an account for my wife they did mistake 5 time I fixed when I came home.
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March 2024 by H Burke
With the current climate of bank fraud, banks obviously have policies. This branch has security outside, fine, but as a customer you have to verbally say your cash withdraw amounts for all to hear. It is ‘personal banking’ not community banking for my account. It did not feel safe to then get in my car after my withdrawal. Deposit slips and withdrawal slips should be used at this location if you have issues with security. I would avoid this branch if you want account privacy and safety.
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December 2023 by Steven Tomassini
Always professional and reliable very helpful to the people
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December 2023 by Stepan Dimoglo
Crowded and only 2 people behind counter , 3 or 4 more employees just walking around doing nothing, where is the common sense
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September 2023 by Ibrahim Aljashaam
Bad service. Stay away from this location.
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March 2023 by bolo one
I don't have an account with Bank of America and had an inheritance check from my deceased father's retirement account from Merrill, which is a Bank of America company. This check, drawn on Bank of America in my name was for approximately $7,800. The teller insisted that she could not cash it due to the limit being $3,999 that she can cash and that all Bank of America branches have that set limit. I then called the Bank of America in Enfield and the lady politely and professionally explained that she may be able to run the check to see if she would be able to cash it. I drove the 13 minutes to that branch and was waited on by the woman I talked to on the phone. She ran the check and found that, due to the type of account the check was drawn from, she could cash it for me immediately. She did HER job. Why didn't the lady in West Springfield do HER job? The West Springfield branch is lacking in their knowledge, careless, ignorant and deceitful. If they don't know what they are doing, why would I trust them to hold my money and look out for my best financial interests?
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February 2023 by Karen Lysik
I read all the negative reviews, but I don't have an account with Bank of America and had to cash a check with them. They only took an $8 fee and the entire process was painless. Customer service was friendly and helpful in person and on the phone. And I went on a Friday around 1 and no line. I would definitely deal with them again if I had to.
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October 2022 by Adrianna B.
I went to this bank three times for a new debit card. I locked my card out of worry because I couldn't find it. An associate told me he ordered my card. It would take two weeks to come in. He did not order my card, said the next associate I went to see, two weeks later, when I had not received my card. That new associate set up a new card via Apple Pay, and the card she supposedly ordered never got to me. I went in yesterday and Jonathan Vara said he ordered me a new card Again. It's been one month since I locked my debit card. This is one reason why everyone I speak with calls this bank one of the worst in existence.
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September 2022 by Angelo D.
Worst Bank of America in America, usually line out the door and only 1 teller if you looking to spend hours in the bank just to do simple tasks here is the bank for you
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August 2022 by Denise- Marie
Seriously the absolute worst bank ever, numerous calls to set up online banking seriously?! They repeated the correct email back and set it up wrong. Even worse is that they have the correct email in their system; because they've emailed me several times. Once I get it corrected I can't wait to close everything!
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July 2022 by RODRIGO LOPEZ
It's ridiculous just one counter open for customers on Friday I'm waiting around 1 hr then why u have 3 there is just open 1 ?may works on Monday or Wednesday but Friday in a busy place like west Springfield?
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March 2022 by Aman Chuwan
They made me wait outside in such a cold and windy day. Closed my account the same day. Even dollar tree doesn’t make their customers wait outside.They’re good and that’s why people want to bank with them but I’d look for other options.
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January 2022 by Jessenia Barranco
I will never understand how Bank of America sees themselves as customer friendly when they close at 4 pm.
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January 2022 by Joseph Kang
Nobody care about waiting in long line. Bad management.
