-
November 2022 by Meredith P.
My parents were customers of Hampden Savings Bank which they belonged to for 20+ years, so when Berkshire Bank bought Hampden Savings it was easier for my parents to stay with the new bank. Unfortunately it started going downhill with the change and keeps getting worse. Hampden Savings Bank was so personable. My parents and I knew all the employees by name and they treated every customer like they were the most important customer. Now it seems every time you go to the bank there are new employees and they barely even look at you and are very short. The one on Silver St in Agawam is much better then the one on Westfield St in West Springfield but it's farther away.
-
December 2021 by Katie “The Fabulous” Stroup
They always nice and friendly here! Quick inefficient usually not too busy! As well as the Google directions for spot on! Thank you Google!
-
December 2020 by Roger
Always great employees.
-
October 2020 by Alexandria Alamed
They are closed when I get out of work Monday -Friday, and closed on Saturdays !!! And just my luck, it's a holiday Monday!! So Tuesday I will be able to make it if I race there after work . so sad
-
October 2020 by Susan Murphy
Very bad service
-
February 2020 by Loz M.
If I could give Berkshire Bank a negative rating or a zero, I would. It's too bad you can't. This bank has been a disaster from the getgo. My bank was bought by them and everything from the transition to the follow up to the day to day LACK of concern about the customer experience is just SAD.
-
December 2017 by William Y.
Martin Johnson & Jason Niles at the downtown Springfield branch of Berkshire Bank are simply wonderful folks. Berkshire Bank's mortgage Dept however are dumber than rocks! They can't read a tax return and shouldn't be making such critical decisions with a compliance dept staffed by trained chimps. But both Jason & Martin helps us look past their short comings in the Mortgage Dept. They are super attentive to the needs of small businesses. Thanks so much guys Bill Y.
-
May 2017 by Elizabeth Miller
Very small..cozy...
