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November 2023 by Lindon T.
I cannot thank Keith Goldsmith enough for my wonderful experience with Bertera Subaru! He is largely the reason I had an overall positive experience with the sales process despite a few mishaps with the expected timeline. He was accessible, flexible, professional, and friendly! Even though he was busy when I met him in person, he maintained a kind and friendly demeanor. Come talk to Keith if you're thinking of purchasing a car!
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November 2023 by Steven Sepaniak
Excellent overall experience and highly recommended to anyone looking to buy a new Subaru. The staff were friendly, professional, knowledgeable and made the entire process of buying a new vehicle enjoyable & stress free. 5 stars!
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October 2023 by Sheryl Becker
Horrible service and treatment by the service department and even the service manager! Bought a new car from them in July 2020. Will never return! They improperly replaced a part when fixing an oil leak in the engine, leading to my car dying on me on the highway. Took nearly a week to repair. Then my car started stalling occasionally and the auto stop increased in frequency. They found nothing wrong after a basic diagnosis check ($150) and said there was nothing they could do unless it stalled while they drove it. They refused to check the battery more than once or check the wiring/connections. Months later the battery died so I got it replaced by them, assuming that was the problem. It died again the next day! I called right away and was told I could leave my car there but they didn't know when they could check it out and I couldn't get a loaner. I called the service manager to explain my frustration and try to get squeezed in ASAP. I couldn't get a word in edgewise and he was very cold and rude. He even hung up on me! He was very unprofessional. I was trying to have a civil discussion and move FORWARD but I couldn't even speak! I had already talked to Steve Lewis Subaru, who said they should have done a more thorough check, and said they'd squeeze me in ASAP. The service manager at Bertera merely insulted them when I told him that, saying they have the worst auto dealer rating in the area. I don't know where he got that, but that was inappropriate to say, even if it was true. Very immature and unprofessional. He attacked his competitor and refused to have a civil discussion with me after all the money I spent at Bertera. Then another Bertera service employee called me later that afternoon, I assume to try to keep me there, but he too was rude and refused to move forward. BTW, Steve Lewis was wonderful! They were very friendly and checked my car the day after I brought it in and provided me with a nice loaner. They had two service men check it right away and found that it was the alternator/harness and battery monitor. It was well worth the drive. I refuse to spend one more cent at Bertera!
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October 2023 by Bradley Radziewicz
Bertera Subaru is a dealership I’ve been going to for several years now. I’ve always worked with the sales representative, Keith, which has been very helpful throughout the buying process of each of the cars I’ve gotten in the past. Special thanks to him for helping me secure a brand new 2024 Crosstrek Wilderness. Definitely the best car I’ve been in yet. I plan to work with Bertera Subaru for many years in the future.
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October 2023 by kelly koperek
When our children were very young we were looking for the best vehicle for our family's needs and a friend suggested that we get a Subaru. One day we were browsing on the lot at Bertera Subaru and the sales person said so, when do you want to schedule a weekend so you can take a Forester home to try it. We said to the sales person you can't be serious. He said absolutely, Bertera wants to make sure if you are going to spend a lot of money on a vehicle we want to make sure it fits your needs. I will always remember the weekend that we took the Forester home to try. We quickly learned how great the vehicle drove in the snow and we were sold on the vehicle.Since our original purchase with Bertera, we have bought two more Foresters from them.Through the years we have found the sales people extremely helpful and not pushy.Thank you Bertera you will always have our business!
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October 2023 by Jarad Goldberg
Keith was wonderful. He was extremely knowledgeable about all things Subaru and did a great job explaining the differences between all the trim levels. Keith was very friendly and not pushy as well as responsive to questions. He is a great resource even after I purchased the vehicle as well.
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September 2023 by B.C. French
I had a serious and totally unexpected car issue right outside Chicopee while returning from vacation to Western New York, and managed to limp my way to Bertera Subaru. Despite having a full schedule, they managed to get me in quickly, diagnosing and then fixing a failed transmission valve body under warranty. John was my savior that day, and great people such as Brenda and the sales staff helped keep my spirits up. There isn't a better service department anywhere.
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September 2023 by B.C. F.
I had a serious and totally unexpected car issue right outside Chicopee while returning from vacation to Western New York, and managed to limp my way to Bertera Subaru. Despite having a full schedule, they managed to get me in quickly, diagnosing and then fixing a failed transmission valve body under warranty. John was my savior that day, and great people such as Brenda and the sales staff helped keep my spirits up. There isn't a better service department anywhere.
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September 2023 by Tosha Johnson
The service at Bertera Subaru was amazing! Keith Goldsmith was my sales consultant and he was very helpful during the process of me finding a new car. I felt at ease and very satisfied with my purchase. Keith was informative and explained all the features of the car. I left the lot feeling more confident than ever! Thank you again Keith!
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September 2023 by Diane Rundstrom
This was our first time at Bertera Subaru. We were shopping for a Forrester and Keith Goldsmith was available to be our sales person. He was pleasant to work with, informative and answered all our questions. He took the time to explain all aspects of the car. A few weeks later we drove off with our new car. In addition to the great service we were also treated to Keith's lovely singing voice and knowledge of songs. As a retired music teacher this was definitely a plus to his fine service.
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September 2023 by Anthony Gioscia
I had a very good experience purchasing a new Forester at Bertera Subaru of West Springfield. The dealership was reasonable, made sure all of my questions were answered, and keep me well informed on the expected delivery date of the car. The sales person I worked with, John Bernard, was very knowledgeable about Subarus and a pleasure to work with.
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August 2023 by terrie hammond
I shopped online for months looking at used cars but the mileages were so high. I decided in a new car and wanted the safest most reliable car out there so it was a Subaru. I bought a 2025 Subaru Crosstrek. I couldn’t be happier.
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August 2023 by F T.
They needed much more time than they originally estimated but in the end they did a fine job.
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July 2023 by Theodore Sussmann
Loving our new 2024 Outback that drives smooth as silk. Rich in sales made the purchase simple and low stress. Just got back from a road trip and loved the room, super comfy seats, gas mileage, and adaptive cruise that takes a bit of the stress out of a day on the highway.
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July 2023 by Randy Collins
I was reluctant to go to a new dealership but Bertera had a great deal on a CPO car at a great price. Jordan (Internet Sales) and Keith Goldsmith were very informative and answer All my many questions with patience and a complete knowledge of the car. Keith made was can at time be a difficult task into one of ease. When I picked the car up everything was as promised and he spend a good amount of time education we on all of the features of the car. Thank you, Keith!