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March 2024 by Ken Frisbie
Great customer service. Came in with a small problem with my Extang tonneau cover, A tech. took it in back and a few minutes later problem repaired!! Just goes to show you , they remember you after the sale!!
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December 2023 by JOEL BRISSETTE
Great experience! Cap and Hitch added a front sport bar and oem style decklid spoiler. Everyone was very helpful.
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October 2023 by Jeffrey Goulet
Spot on - as promised. Squeezed me in short notice. Made appointment. They called to confirm the day before. Dropped off when I said, picked up when they said.
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August 2023 by Trandafil Rrapi
Poor service messed up my van they cut all the trim around the damage the seats take no blame. Worst customer service they start yelling at you like you’re there employees or something they said that the owner is going to call you never got a phone call. I would never deal again with this company.
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August 2023 by Phil Rrapi
Worst company ever to deal with I had my van overther to install my portion they cut my trim on my van 2 months later all the rubber seal around the window it was coming of i cal my dealer said I had to talk to cap and hitch called this guys wors customer service I will never recommend
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July 2023 by Viking Matt
Ordered a hitch from them for my new Mazda cx30. Made an appointment and they put it on in under an hour. Looks great. Good price. Quality work. Definitely recommend them.
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June 2023 by Aidan Rose
Very negative overall business, they have some decent parts and aren’t very knowledgeable. Have no respect for other local businesses or their customers and talk about them behind their back, would not recommend to anyone, I’d advise against going to them actually.
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June 2023 by Michael Gwozdz
I had a trailer hitch installed on my 2022 Subaru Crosstrek. Prior to the install a picture was sent to me to show me what it would look like after the install because I wanted to be sure it was hidden behind the bumper (other than the receiver). The final charge matched the quoted price and the work was completed in less than the amount of time estimated. When picking up my vehicle I was accompanied by an employee who went over the install with me.Previous reviews said how unfriendly the staff is. I did not experience that.
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June 2023 by PaidinFull54 54
Very negative overall business, they have some decent parts and aren’t very knowledgeable. Have no respect for other local businesses or their customers and talk about them behind their back, would not recommend to anyone, I’d advise against going to them actually.
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May 2023 by Dan Eberli
They did a great job on the install. I had to go back for a correction but they solved the issue the manufacturer couldn't!
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January 2023 by Insanity Rules
Had a hitch and wiring done recently. Sales staff was very helpful, and the price was below expectation. Will definitely go back for more work.
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January 2023 by Manuel Soares
I called about a truck cap break light issue I had. They had it fixed in 20 minutes and at a great price. I would recommend Cap & Hitch of New England for your truck needs.
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January 2023 by Anna Baiardi
Very knowledgeable. Great people very friendly. Would definitely go back. Lance Bangs is an awesome employee.
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December 2022 by Debbie Boman
Been back 6 times for the same problem. Still not working. Customer service is a joke. They are so rude. Not to mention after almost $600 the same problem still exists. If this ever gets fixed once and for all, I will never go back.
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December 2022 by Tanner Valentine
Had and appointment for 11 for a brake light, and it took them 2 and a half hours to look at the light, figure out if they had the part to fix it, and then fix it. I would understand if I walked in and didn’t have an appointment but I did have an appointment. I would think that this fix would be 30 or 40 minutes tops.
