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August 2023 by Jacquey Z.
My mom came home with 2 burnt rotisserie chickens. She said all chickens were cooked black. She picked two best one. Meat had burnt taste even with skin peeled. It's a shame that the store chose to sell these.
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August 2023 by Kimberly Ritchie
Always had exceptional service, ordering my frames and lenses. They have a great selection of frames, and are very reasonable priced.I have been getting my prescription lenses there for the past six years.
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August 2023 by Scary H.
Staff extremely friendly and there was a quick checkout line. Plus the food is cheap and good!!!
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June 2023 by Kenneth L.
Would not get a star if that was a choice! How many times does a staff have to see a membership card? They check it right before you walk into the store. Why the need to see it again at check out. Show the guy he a f**k**g ahole
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April 2023 by Joshua Johnson
Absolute waste of time. Do no under any circumstances schedule with this place. I waited 4 weeks, to receive a check in email confirmation yesterday, show up at the store and the technician is on vacation. Counter lady even said she had tons of people walking in the day before. No notice of rescheduling, no indication to not take time off work and show up. Absolute waste of time, money and energy, steer clear.
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November 2022 by Eva Howard
Walked into Costco to get my glasses fixed that I had just broken; walked out less than 10 minutes later with my prescription lenses in a new identical frame. I couldn’t ask for a better customer service experience!
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September 2022 by Patty Maslanka-Fichtner
Prices are awesome and well stocked. Worth the hour ride.
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August 2022 by Kathy N.
The eye doctor at this location is not part of Costco and the appointment system is by telephone. I called today at 11:25 to make an appointment and was told I could have an appointment for noon. I hurried over to Costco, only to discover that the optometrist had called out that day and apparently nobody at the appointment center knew that. The counter people apologized a lot, but because the exam department is independent from Costco, they have no control over it. So should I call again to make an appointment for a different day only to find perhaps a similar result? I think not. Costco Optical, you just lost a potential customer.
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July 2022 by Fern's Foodie Adventures
I have found so many amazing items at Costco! I love sharing them on my social media & hearing my followers comment that they bought the item I posted and love it as much as me!!!
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July 2022 by Patti C.
I love this Coscto! It's so conveniently located for us between Bradley Hartford Int airport and our destination in Southern Vermont. Always clean and orderly which makes for hitting all the aisles safely and quickly. I would have given 5 stars but this is the second time I've had no toilet tissue in the ladies room stall! Ugh! Sorry no pics...but come on, it's a Costco!
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June 2022 by Yahweh S.
"I don't think we should be doing that here," said the employee as I took a lightly hit my Juul. "Is there a sign which says I cannot vape?" He said nothing. So I went to another employee across from me to ask him. The previous employee interrupted saying why are you confirming as if he's the sole arbiter of the establishment. I spoke to a manager and what was said he's not wrong. I'm done with this bulky store and going to Whole Foods as my sole grocery shopping destination
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June 2022 by Kerry P.
This Costco is dangerous - like in violation of fire marshal law dangerous. They have closed all but one access to the exit so you have to line up and block the main aisle to pay and exit. The line goes all the way to the back of the store. The only other way out is through the entrance which is filled with people trying to get in. I have been a loyal Costco member but this is not a store I'm returning to even though it's the only one for miles.
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March 2022 by Crystal Snow
The prices here are way better than BJ’s prices I’m very impressed and happy when I come back I’m definitely going to get a membership.
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August 2021 by Andy B.
shopping west springfield costco is a pleasure. the staff is helpful and friendly and the return policy is second to none.
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June 2021 by F T.
Do NOT order items like Televisions from Costco if they are to be delivered! Their internal logistics department is in total chaos, their drivers don't show up for work and they are unable to provide a delivery date. My delivery has been rescheduled FOUR times now and I still don't know when it will show up! I've spent hours on hold trying unsuccessfully to get a delivery scheduled. Go somewhere else!!!
