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February 2024 by Donald Prescott
Always a good experience
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January 2024 by Dane2986
Worst pharmacy register person ever. Evey week i come in with my federal ID to pick up my script and because I don't have a mass issued ID she won't except my FEDERAL ID. and we have to do the same dance every week where the manager comes in and tells her to take it. It's really annoying.
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January 2024 by Kerry Gola
The pharmacy here is AWFUL! The pharmacist, Chris, was SO incredibly rude and unprofessional. They partial filled a script for me and didn't tell me, and he goes and tells me that I have to use my only refill to get the other 10 days worth of my blood thinner because THEY didn't have enough for a 30 day supply. He tells me, "You aren't getting charged for it anyways (but the insurance company is paying out over $1700), and I'm supposed to use my one and only refill to get the other 10 days worth. And when I asked for his name, HE HUNG UP ON ME! LIke I can't call back or drive over there and get his name. I'm filing a corporate complaint. 1000% should NOT have had my script filled here.
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December 2023 by Jose Cabrera
Wow! I went on to purchase a gift card and the self checkout was not working. I had an associate after trying several times to work the self checkout finally come to “help”. Heather wanted no parts of being there. She said it should work, you are doing something wrong. I asked if she should try and she said no that’s why it’s self checkout. I tried it again and it didn’t work. I was going to attempt to scan one more time and she aggressively snatched the gift card out of my hand and took it to the register. Come to find out she could do it either, the gift card was not good. I went to get another and went back to the register and she didn’t even acknowledge me. I then went to self check out again and finished my transaction. I’ve been in retail 20 years and I have never seen this kind of customer service. There was a firefighter in uniform and he was getting treated the same way and guess what, he was Hispanic as well. Not sure if it’s a racial thing or not but she needs to learn how to treat her customers. I know good help is tough to find these days but WTH is was unacceptable.
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November 2023 by Berline Tailleur
It’s so disgusting to get something in the freezer. It’s look like there’s mold in the freezer and the products are dirty as well. They need to do something about it. It’s gross ?
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August 2023 by Sergey Kravchenko
Great one stop shop especially late at night for just about all your household needs!
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May 2023 by Lisa Guzman
I’ve never seen a CVS pharmacy so unkind to the customers and their community. Unlike all other CVS stores they didn’t even have a trash can outside of their store which explains why it is the dirtiest parking lot that I’ve ever seen for a pharmacy. They told me that I couldn’t use their bathroom around noon time. I worked for CVS for 5 years as a front store clerk and as a supervisor and we never denied ANYONE the bathroom. Put a trash can outside of your store or clean up the lot! BE KIND! WE ARE YOUR PAYCHECKS!! The humane thing to do is to let a person use the bathroom! Health and wellness!!!!
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May 2023 by Laura Chapdelaine
Went in to pick up some sunglasses on a busy Easter Sunday. A very sweet cashier named Cherish waited on me, not only offered to cut the tag off, but even polished them for me. It's tough enough to have to work on a holiday, and the added customer service is truly appreciated! Thank you Cherish!
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May 2023 by Karina Gargun
Used to go to the CVS on memorial but unfortunately it closed. I thought Riverdale was bad but Elm st seems to have beat it! 30 minutes on hold someone picks up and hangs up right away so I can go back on hold. The pharmacists are rude and claim they’re “backed up” but all they do is chat around with each other and don’t do anything. Awful employees
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May 2023 by Jonathan Vasquez
By far the worse pharmacy I have dealt with in years. Had a surgery on Thursday it’s Easter morning and still waiting on CVS. The pharmacist is a rude as rude gets. I will be switching to Walgreens or Walmart after this last pick up. The customer service at this store is incredibly disgusting.
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March 2023 by Susan M.
I went in to pick up a prescription at the Elm St CVS and waited approximately 10 minutes to get the to the pick up counter. Of course the prescription was not ready. The worker said it would be 15 minutes, so I left the line to shop. Then a minute later, received a text that the script was ready. When I went back there was a long line, I went to the front of the line. Then was told if script wasn't ready when you checked in the first time you have to wait in line again? If that is the case they need more than one incompetent women at the pick up counter. The script should have been ready the first time in line, but since it wasn't why should the customer on a time constraint have to wait again? The Elm St store needs to improve customer service. Very poor and slow service. Because of the poor service I will no longer be using CVS.
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October 2022 by kelly doull
Customer service at the pharmacy level leaves a lot to be desired. Spent 20 min on hold no answer. Husband stopped by and the first person he spoke to at the pharmacy told him to go through the drive through. Pharmacist refused to reach out to Dr. Office. Not the first time we've had problems. Switched pharmacies after this experience. Miss the old CVS on Memorial Ave.
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February 2022 by Valerie Lynn
Staff is very nice and helpful when I am looking for a specific item when I am in a hurry. Pharmacy staff is very helpful as well. They are quick and efficient even though they are extremely busy at all times. Very friendly also.
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February 2022 by Steven Appleby
A great place to shop. They have everything you need.
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January 2022 by Daniel Petit-Frere
Springfield, Massachusetts Skyline at it finest. I 91 South Bound