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November 2023 by sharon tariff
The people they have working there should not be working with the public. Rude rude rude. 1:25 is not 1:30 for lunch and I should not have been turned away from picking up my prescription at 1:25!!! Why they don't stagger lunch and NOT completely close is beyond me anyway.
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August 2023 by rob Mattern
Why does the West Springfield CVS keep locking their doors at 1130? You're suppose to be open until midnight. This is now the second time. Not like you're employees do much in this location as they're usually on their cell phones as you enter. And next time greet your customers and be nice. Not tell them you only 5 minutes to shop and that's it. As the very first thing. But then want to stare me down as I shop. Okay ? super unprofessional
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April 2023 by Christopher Saint
The pharmacists are something else... My wife's been using this CVS for many years to get her prescriptions. She get's scolded every time she goes because she's not following whoever's whim of a command it is at that time. At one time she's able to use two prescription discount codes and the person is helpful and works with her to find the lowest price, the next time she goes the person reprimands her that she can only use one and won't try to anything else. Then she's scolded when she doesn't pick up an automatic prescription that she requested to be stopped as automatic a long time ago (as was requested by a CVS pharmacist to do!). She's told that she needs to call first before using a discount code to "speed things up and not make others wait". She would have, if they had listened beforehand to remove it from the automated re-ordering. They didn't call to even let her know that the automatic was ready, so when she calls to get the prescription they are upset because they had to send the automated ordered one back. They complain that the discount code isn't on file to be used, when it's clearly on file to be used ("oh there it is!"... yep). The "bed-side manners" of some pharmacists is rude, nasty, cold and irritable. Can't seem to win no matter how much she tries. I'm livid by the treatment, so, we'll be switching pharmacy's no matter how convenient this location is.
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February 2023 by Marge L
I Just wanted to pick up a script that was already filled. We waited in the drive through from almost 15 minutes before someone waited on us!
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January 2023 by Vadim Diamond
Zero stars for costumer service . Called them about pictures that they did in store and they made them wrong they keep hanging up phone on me . Manger and workers . Idk why they get to work with people.
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December 2022 by Bee Hill
If I could give this place a negative star, I would. The pharmacy lies to it's customers, and they'll tell you they can't help you because they're going on break...after standing in line several minutes. They're rude and even nasty. I had an appointment for a vaccination and I still had to wait 45 minutes to get the shot. Avoid this CVS at all cost.
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December 2022 by Sheila Baymon
I will be switching over to Walgreens. CVS has gone way down.
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October 2022 by E. Griffin
I've always had excellent service when I went there. Even the pharmacy people are nice. They're so busy trying to keep up with everyone's prescription sometimes they fall behind. I don't think it's their fault they try their best and that's good enough for me.
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October 2022 by Jerry Moriarty
Tom Bedford. My CVS reminds me of a nice boutique store. Service is excellent and the waiting in line is very manageable.
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June 2022 by G
I frequent this store and a lot of times when I come in the door there’s a line of people waiting at the counter and no one around. Either pay more attention or hire more people. Not everyone likes self checkout, need more cashiers. ?
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April 2022 by Thanh H.
Signed up for an appointment for myself and my sister 11:40am. We checked in at the kiosk and sat there for 2 whole damn hours. . . . Like wdaf????? When ya have an appointment, stick with the schedule! I DO NOT recommend this location. Terrible service too. Like wdh?? Who makes two patients wait 2 hours?? So stupid and I'm trying to get my sister and I the vaccine. . .
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January 2022 by Michele Cripe
This staff is rude and disrespectful. Definitely need a lesson in manners during this time. Maybe post a sign on the covid testing box. Plain out right stupidity in not doing so.
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December 2021 by Matthew Young
The pharmacy having issues with. Overfilling prescriptions and overcharging for medicines. Not the norm.
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November 2021 by Kanchi Chettri
I will never go again, self checkout coupons not working, soo I press for help, no one came that counter guy not responded disappointed
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September 2021 by pancholito santiago (Panchito)
Love going to cvs always,especially those coupons helps at the time when you need the most
