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February 2024 by meema9906
It was so hot inside the store.Parking: Confusing entry and exit depending on which way your coming from.
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February 2024 by Andrew Norris
Terrible
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January 2024 by Fidan dikmen
Very good Dunkin in west Springfield and The workers so sweet and friendly Thanks for manger
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December 2023 by Michael. Bonavita
Prompt courteous service, coffee was hot and
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December 2023 by Dan
Coffee was made fast and just right. I’m running
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December 2023 by John Baker
On November 10, 2023, I went into the entrance and immediately was struck by how freezing it was inside. I saw a small staff of young girls doing the best they could serving the counter and the drive up. I have no idea how this place can keep people, much less maintain a customer friendly environment. Places like this who either don't pay their bills, or are just plain cheap, are not worth patronizing. I just started traveling Riverdale, and I will never go back to this place. I have no idea how you can keep good help. By reading some of the other reviews, I can understand why.Kid-friendliness: Considering it was freezing in there, I'm surprised that the counter help was helpful;.
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November 2023 by John Matlock
2068 Riverdale street West Springfield MA. Orders are continuously incorrect or incomplete, this morning met with extremely rude confrontation with the girl at the window 11:30 order was wrong she became argumentative, hot coffee labeled hot served cold. just can’t believe this is how Dunkin is being run. 100% retraining needed here. We’ll not be going back!
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October 2023 by Sayime Kus
Really bad customer serivce waited jn drive thru over 10 mins i thoguht it wasnt working so i drove up to the window still waiting so i beeped the horn and she cameUp to me and said go back in line again to order and i said ive been waiting she said they are really bizzy 12 people inside witch only 1 person was inside . Really rude they need a manager here i understand you can be bizzy but u can say hold on or give me a sec so i know right? I wish i could give a 0 star but my only option is 1 . Not coming here again
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October 2023 by Ava Gleason
I come here basically everyday for breakfast and coffee as it’s close to my work and the workers are always so sweet and friendly i love them !!
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September 2023 by Ron Eddy
Always happy and pleasant. Very consistent from day to day. Easy access off the pike.Wheelchair accessibility: Yes
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August 2023 by derrick balise
Please for the love of god start spreading your cheese and making sure food is leaving your store at the proper temp, I won’t be going to this location no
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July 2023 by kiaree j.
don't go if you've been craving a specific item. my order was completely wrong. i asked for no whipped cream on my colada. she asked me a second time to confirm and they still put the whipped cream. i also ordered 2 chocolate frosted donuts and guess what i received? a box of GLAZED MUNCHKINS. if i could, i'd give them ZERO STARS +++ my bacon is burnt af
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July 2023 by Miya Wasbrekke
Couldn't even finish our order without being rushed, extremely rude staff to customers as well as each other. Both times we requested and double checked out drinks were made with oat milk and Both times they were not, staff was huffy and rude when having to remake them.Drinks were terrible in taste, did not give us the right size drinks on the second remake either.
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July 2023 by Sergey Kravchenko
Great affordable coffee and my go to for breakfast before work. Best blue collar coffee shop.
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June 2023 by saoirse king
Employees are rude. Younger girl at window always talking on the phone in front of customers. No manners. This location makes your drink taste like straight mud.
