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January 2024 by Debbie MacDougall
DON'T use these people. Good luck getting someone to answer the phone. When I had my appt in the office, the woman was very nice, however, my machine doesn't work correctly and I can't contact the office I need.
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December 2023 by Cynthia Yelle
Great experience! Received a new CPAP and I decided to change mask and I love the new mask therapist suggested. She was very professional, patient and personable. She answered all my concerns. I sleep better than I have in a while.Thank You
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September 2023 by Joyce Cooper
These people are horrible. I was supposed to get my tanks today and they did NOT show up or call! They will not leave the tanks so you have to stay home all day!! This place stinks!!!!!!!!!!
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December 2022 by lisa silva
Having issues with Maxine and they won’t return my calls.
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November 2022 by Christopher Secco
The lady I spoke with was nice, and gave me other places to check as they didn't have what I was looking for.
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November 2022 by Jeremy Dugan
I received my CPAP from J&L on 6/27. I immediately found out the mask I was fitted for was wrong. I have called 14 times and left 14 messages with either Customer Service or Respiratory Therapists to get refitted for a full face mask. I was told a fit guide would be sent to me (nothing sent!). Today, I was told this is a Supply issue but I still don't know what size mask I need. This rep started the conversation with an over the top attitude and I asked her if I did something wrong. She didn't answer, so I asked, "did I do something to deserve this attitude?" ...she responds, "I'm sorry, goodbye," and hung up. So I've now had a CPAP for 6 weeks, after waiting 13 weeks for it to be delivered.This place is rude on the phone regularly (today's was just the cherry on top), unresponsive to messages and customer service requests, and hangs up on you.If you have a choice, do not choose J&L.
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November 2022 by Michael Saliba
They used to be great prior to merging with Lincare. Dealt with Lincare in West Htfd years ago and and treated to the worst customer service I’ve ever had. They overcharge Medicare for items you didn’t request as well as uphold Lincare’s horrific customer service. FIND ANOTHER PROVIDER!
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November 2021 by Erica G
If I could give no stars I would. This is the most disorganized company I have ever dealt with. If you have a choice, use ANY other supplier. Save yourself the headache.
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November 2021 by Victor Dynak
Won't stop calling, even after I told them I'd call if I needed anything. Blocking their number.
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November 2021 by R. Aversa
If you need CPAP equipment DO NOT CHOOSE THIS COMPANY. From my first appointment there was literally no communication. I had to figure out everything on my own. I was never fitted properly for a mask and I never received supplies when I needed them. If you have questions and need to call in, they use some sort of generic answering service and it could take hours for someone to get back to you. I finally decided to change companies. When I went to drop off my machine, the receptionist looked at me and walked away. I sat in the waiting room for over an hour. There are plenty of other companies out there to use.
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November 2021 by Lora Barrett
I have been trying for three weeks to order a portable CPAP machine. First J&L lost the referral from the doctor. Then I called and was told someone would get back to me. Then I had the referral sent again. I have called three more times and no one has ever gotten back to me. We’re talking about a $600+ machine that I am going to pay for out of pocket. One would think they would want my money, particularly since I have had a regular CPAP machine for 2 years now.
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November 2021 by Frank Nunez
Stay away from J&L Medical Services. Customer service and billing practices are horrible. I have spent 5 month trying to resolve a billing issue caused by them and they wanted to bill me for the insurance companies portion also. Buyer beware.
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November 2020 by Tito Medina
I just wanted to say thank you to Stephanie for her patience on explaining the c pap machine how to use it and also cleaning it. She was awesome ??
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November 2020 by VL. St. John
I found the staff very friendly and helpful, I would recommend J & L to my family and friends.
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November 2020 by Lisa Dietz
Their employees are very unhelpful and very rude to the customers. Left several messages with no return calls. I’ve been having an issue with my billing for the last seven months Getting nasty pre collection letters saying that I have not made any effort to Communicate with them about my outstanding bill, when I’ve called them every month starting back November 2019 till June 2020 on the same bill problem, because I returned some supplies back to them and they never gave me credit on the supplies that I returned.
