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March 2024 by Nathaniel Muniz
Perfect way to file your taxes
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March 2024 by Joshua De Leon
Came in twice and store was closed.
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March 2024 by Taisha Rodriguez
The lady there told me I was not getting any money back and that I would possibly be owing the state that was a LIE ! I did my taxes with turbo tax and followed it step by step! Be careful this lady does not know what she is talking about!!!
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April 2023 by Wesley Jackson
Fran is the best and love working with her on my details. She is very helpful and gets you in and out with suggestions on how to help next year or the current year v
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March 2023 by Julie Houle
Frances Richardson always does a great job. I highly recommend her for your taxes.
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January 2023 by shelida montanez
Looking forward to doing my taxes there for years to come thank you @Jackson Hewitt..
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January 2023 by densig abraham
Been a customer for 10 years and will continue to be a customer. Love Jackson Hewitt!
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August 2022 by Jennifer Kary
I will never again go back to Jackson Hewitt. I have dealt with more issues this year with my taxes than I ever have in my entire life. The first person who did my taxes named James did my taxes "backwards" (he had it down that I owed the state of MA the amount I owed for my federal taxes). I went back, had them fix it and they supposedly "amended" it. I attempted to call the manager of the store to report how badly this individual messed up my taxes initially (I was out $1,000 for a couple of months because of the mistake he made) and the only person who answered was the person who botched my taxes. I kept asking for the manager, but the manager was never "there". I called Jackson Hewitt corporate to report it, and what I was told was "Well mistakes happen and I'm sure you understand. I apologize". Barely an apology and the person who messed up my taxes was never spoken to about his large error. Then, just a few days ago, I received a letter from the IRS saying I still owe $950! I couldn't believe it. I went back to Jackson Hewitt to have them review my taxes AGAIN. They reviewed it and the second person who supposedly "amended" my taxes gave me a mail-in voucher to rectify my state taxes, but did not alert me that I still owed the Fed $950! I was livid. I had to pay the IRS $950 in less than a month's time and if not, my over-due taxes would build up interest! I am never going back to Jackson Hewitt ever again and I will be reporting this to the BBB.
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April 2022 by Tara P
Napoleon was great! Very thorough and explained things so I could understand.
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March 2022 by Augustino Gamelli
My tax man Napoleon/James, was very professional a really nice man and he explained everything in layman’s terms for a better understanding of how the whole tax machine works got me as much of refund as possibleKind caring and professional ???
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February 2022 by Josephine Murphy
I went and Napoleon James was the advisor that served me. This was my second time working with Mr James. He is great! He is personable, kind, patient AND knowledgeable. There was a few issues with my return and he went all out to make sure it was all set and perfect before it was accepted by the IRS. Please, if you’re thinking about using JH to do your taxes- ask for him. He won’t let you down. He cares about his customers! Thanks again, Mr James! Sincerely, Ms. Jarvis.
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February 2022 by Rafael Polo
The tax preparer told me everything I needed to know about wat happens when it gets filed and how it works on there end. Made sure I got the maximum amount and didn't charge me as much as the other place I was at for 2yrs. Triple checked his work to make sure nothing was wrong and explained to me wat he was doing as well. he also kept conversations with me so I would feel comfortable and have a better experience there. Will definitely refer friends to go.
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February 2022 by Jasmine Maxwell
Get you all your money back
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January 2022 by Emily Jarvis
It was a painless experience! They made something that's not usually a fun thing to do quick and easy! Napoleon James was a joy to work with! Very personable and made things easy to understand.
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December 2021 by Chayanex Ortiz
Mr.Ivon and Mrs.Anorea where amazing.. For sure will be coming back. Over all this office need more employees (Responsible one) But my experience was nice.
