Kohl's in West Springfield, CT, is a popular store known for its great customer service, clean environment, and wide variety of products. Customers appreciate the helpful staff, especially when handling online orders and returns, with staff members going above and beyond to assist. The store offers a large selection of clothing, footwear, beauty products, and home items, often featuring sales, coupons, and Kohl's Cash that help shoppers save money. Many customers find good deals, especially during sales events, and enjoy browsing the interesting variety of clothes and household items. The store is considered clean and well-maintained, with convenient amenities like a customer service check-out machine. Although some customers find the self-checkout lines busy or chaotic, overall, the shopping experience is positive. Customers also value the ease of ordering through the Kohl's App for in-store pickups or returns. The store supports its community through Kohl's Cares initiatives and fosters an inclusive environment where both associates and customers can feel comfortable. Many customers enjoy returning regularly to find deals, new products, and friendly service, making Kohl's a favored shopping destination in the area.
Love kohl's but the employees were lacking. One lady reaked of cigarettes and b.o. and the cashier stood and talked while I was waiting and when she finally called me over she wasn't very friendly.
January 2026
Kohl's offers a wide selection of clothing, home goods, and accessories at affordable prices. The store is well organized, making shopping easy, and the staff is friendly and helpful. It’s a reliable destination for everyday essentials and seasonal shopping needs.
January 2026
Kohl's offers a wide range of clothing and household goods. The women's clothing section was messy probably because merchandise is being changed.
