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January 2024 by Tiffany Medeiros
Great shop was willing to work with us regarding my husband's truck the customer service was amazing the front desk office worker Terri I think is her name is amazing so understanding will definitely refer anyone looking for a great shop
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January 2024 by John Ortiz
Kuhnel Auto are the best repair shop in Western Mass. Carrie and Jay have worked with me through some hard times associated with repairs. If everyone on Earth were as caring, gracious, and understanding, the world be a much better place.The mechanics all do an awesome job. God Bless You All!..
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December 2023 by Bob Marcus (campfire guy)
They got my car in quickly for a repair. I appreciated the text info which was detailed and included a couple of photos. This made it easy to do the follow up phone call and start the repair. The shop is clean and neat and the staff friendly and professional. I am pleased with the prompt service and should I need work done in the future, I’ll be back! Thanks again
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December 2023 by Eric Parness
Super friendly, fast, and they explain everything well. I'm no expert, but their pricing seems really fair, and they absolutely did not charge for unnecessary work, which definitely happens elsewhere. If you're lucky, you can even get some love from Squirrel the dog!
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November 2023 by Kyle Turcotte
Car went in for an electrical issue I tried fixing myself.... The entire staff was amazing very professional the price was also very good all around GREAT shop 10/10 WOULD RECOMMENDServices: General repairs & maintenance
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November 2023 by Shawn Antunes
We bring all of our American Pest Solutions vehicles there for repair. Top notch device Everytime!
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November 2023 by Paul Fontaine
Very friendly staff. They were able to diagnose and fix the problem in one dayServices: Air & cabin filter replacement
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September 2023 by Ken B.
On September 15 I was driving my car and a brake line broke I had my car towed to the shop which was recommended by AAA and when they called me back, they gave me a quote of $1600 I told them I can't justify putting that much money into a 2005 vehicle with over 100,000 miles on it as it was my second vehicle , I was later given a quote of 1150 I said again I cannot justify putting that much money into it I told them when they find the leak to call me and give me a price to fix the leak they said ok two days go by they called me up and said your car is done it'll be $900 I said what happened to calling me with a quote, so I told him I need to speak to the owner (Jay Walts), which it took him three days to call me back only after I called them again and left a message to tell them I'm still waiting for a call, he said he had to do a bunch of other things ( I had zero other issues with my brakes only the broken line)and the price "is what it is and if you don't like it, I will rip my stuff out of it and I will sleep good tonight either way"so I told them OK take your stuff out and I will have the car towed out of there which is what I did. I'm pretty sure it's illegal to do work without permission and then my only option is I will rip my parts out and you come get your car or pay the bill that I gave you. I think he's used to having people in a position where they need their car back so they will pay him what he wants It seemed like I was dealing with a toddler who was never told no.
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September 2023 by Cynthia D.
Called Jay in the afternoon to look at my daughter's car that is away at school. Even though he was booked solid, he managed to fit her in and get the car repaired and back on the road the same day for a reasonable price. It's nice that there are still good people and he's one of them!
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August 2023 by Mike Levesque
I would highly recommend Kuhnel Auto Repair. I was able to get my vehicle in quickly. The staff was very friendly and professional. The updates of the vehicle repair through text messaging are great.
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June 2023 by Natalie Arias
Our serpentine belt broke today on our way home from a long trip. They were the only place close to us and they didn’t disappoint. They serviced us quickly on a busy day! Their dog Max was awesome and definitely helped us calm down from our panic. Will definitely come again for any future fixes.
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June 2023 by Mary Ann Argiro
After taking my car for brake repair at 3 separate businesses, including the dealership, none solved the issue. Kuhnel's finally found a caliper that was hanging up, causing noise, loose braking and wear. As soon as I pulled off the lot I could hear & feel it was done correctly. Kuhnels was recommended by local word of mouth and he is now my mechanic.Service: General repairs & maintenance
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May 2023 by Mackenzie Diaz
Honest people, who do good work. This place came highly recommended to me by the harshest auto critic of all: my blue collar father. He felt very comfortable sending me to Kuhnel, and for good reason. The service was FAST, and they did a really good job. They also brought some of my car’s other deficiencies to my attention which I really appreciated. I would definitely go back!Services: Auto exhaust system repair
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May 2023 by Steven Cardwell
Kuhnel Auto Repair dedicated team of professional mechanics treat every customer's vehicle as if it was their own. The service and repairs are awesome 5 stars.Services: Air & cabin filter replacement
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April 2023 by Scott Texeira
Outstanding service.I been going to Kuhnel Auto Repair for my personal and business vehicles for atleast 12 years.Jay and staff are excellent. Thank you!Services: Auto brake replacement
