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October 2023 by Margaret Powell
A fabulous experience !Fully stocked with beautiful well made furnitureRecliners, couches & occasional chairs. Clients can select style, fabric & details to suit. Extremely knowledgeable staff. Patient & caringDon't pass up this store! You will be so pleased to be able to choose furniture that is made just for you
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September 2023 by Andrea Tangredi
The salesman was very nice and helpful but the store only had one extra wide recliner to select from. Delivery would have been free and they could have delivered quickly but again, I was surprised at the lack of stock for what I needed. Also, I am in a wheelchair and the store is not quite disability friendly. I couldn't use the front door, had to use the side entrance in a very bumpy parking lot with a transfer wheelchair. The salesman helped me with my chair getting up the side ramp but... I did not purchase a chair here.
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August 2023 by Cathy Scribner
Alex store owner very rude on phone. I ordered sofa was told 8 to 12 weeks. We are just about 16 weeks later and every time I call ( since July 1) I am told will be delivered in 2 weeks. Nightmare!!! Don't waste your time or money going here.
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August 2023 by Joann Chauvin
Amazing customer service by Michael years after purchasing. Highly recommend this business.
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December 2022 by Deborah Ziolkowski
Lots of inventory yo choose from. Sales staff leave you alone to allow you to thoroughly look around. Then they make themselves available immediately upon saying you are ready to buy. They answer all questions and research right away so they dont keep you waiting.
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October 2022 by Jen
Mike really goes out of his way to make his customers happy. I purchased sofa, recliner, and lift chair over the years. Good quality products, great prices, great customer service.
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September 2022 by Bob Gregory
I got a big and tall recliner here in march of 21. A couple of springs fell out 1.5 years later. I called the store, and they were extremely friendly. They sent a tech out within a couple of days. Michael was fast and efficient. He even called when he was going to be a few minutes late. This is not something many service techs do these days. He was able to fix it in minutes. I was thrilled with the service and highly recommended the west Springfield lazy boy for all your furniture needs.
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August 2022 by Kyle Chase
Great customer service and great products. Just picked up a new leather recliner and very satisfied with the whole process.
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July 2022 by Allan Hill
Jeff was a Great Guy at Lazboy help me decide on a very Nice Recliner Thanks Jeff
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June 2022 by Michal Lach
This store is the best place to buy furniture for comfort! The staff is wonderful and helpful. I own couches, chairs, and recliner from La-Z-Boy and they all are so beautiful and comfortable. Everyone always compliments on how nice my furniture is. You can customize everything in the color and fabric you want and there are so many nice choices. The assembly is always strong and durable. 10/10 quality and service at this la-z-boy.
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June 2022 by Kristin Harnedy
Super professional and friendly support from Jeff. Couldn't have asked for better customer service in placing my order for the exact sectional configuration our family needs. He was honest, knowledgeable, precise and very fast. I only wish I had started my shopping with this fantastic West Springfield location... would have saved me so much time.
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June 2022 by Rochelle Kiefer
We were window shopping after driving all day passing through. Our sales person was extremely nice and informative. He went out of his way to answer our questions. Check them out!
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March 2022 by Patricia Duffy
Friendly sales team and lovely furniture!Definitely worth the stop if you are looking for good quality sofas, loveseats, recliners, and more!
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February 2022 by Kerry Walker
I hate dealing with sales people with an undying passion. Here it was like I was working with a friend. No BS. No pitches. Wicked friendly staff. Learned that they can re-stuff your cushions or recliner backs in house and in a matter of an hour. Their prices are often times less than advertised on the corporate Lazboy site. Shopped around other furniture stores in the area and nothing else came close in terms of the quality and the included warranty. Probably won't go anywhere else for my sofas and recliners in the future.
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December 2021 by Jessica Vancini
As always had a great experience. Today Anjelica helped us out. She was very helpful and had a great sense of humor. Definitely going back for our next recliner or couch
