-
March 2022 by Marsha Nomakeo
Great place
-
March 2022 by Reinaldo Bonilla Jr.
This place is awesome but I found one Flaw Hobby Lobby has a Hobby Section I think Michaels could Capitalize on things there like model Train Ho scale Slot Car sets like for example Auto World has contract with Hobby lobby maybe Michaels can reach out to AFX and sell that brand of Slot Car for example the list goes on but they certainly have the space
-
March 2022 by Carmen Dejesus
Very expensive
-
April 2019 by Alexandria L.
One star rating based solely for my online ordering experience. I've ordered from the Enfield store several times and they have my order done and ready within an hour. This location was awful. I ordered and was sent an email acknowledging it had been received. When I arrived (about an hour later), it wasn't ready. I wasn't upset as I didn't get the email saying it had been fulfilled. My issue came when I spoke to the gentleman in framing services (which is where you pick up the online orders). He was blasé and made no attempts to see if anyone was actually working on it or maybe even call a manager. Instead, he worked at a snail's pace helping another customer with a frame order. It was a Sunday and there were not many customers in the store. Eventually (after 30 minutes) asked him to cancel my order as I would just purchase it there myself. He said he would try and remember but his priority was framing and that I should call later. I understand and take responsibility for assuming all Michael's stores are created equal but this was incredibly frustrating. I received an email notification that my order was ready 20 minutes before the store was closing. This was after me already purchasing on my own and then being on hold for 45 with the 800 number trying to cancel. No humans, only a menu that went in circles. I finally called the store and was transferred to frame man. He canceled but never acknowledged any shortcomings on their end (I guess that's what happens when you can only focus on framing). The only positive was the cashier in front. There was NO line so that was quick. She also tried to find a manager for me to help cancel online order but was unable. Perhaps there was no manager on duty and they were covering.
-
March 2019 by Dan R.
I've had a number of original oil paintings framed here and the craftsmanship has been great. I wouldn't go anywhere else. Don't forget to use a coupon because the retail price on custom frames is very high.
-
July 2018 by KJ P.
DO NOT USE THE FRAME SERVICES if you expect to have it done as you ordered. I paid $500.00 for two items to be framed. Very expensive frames all things considered but it was a gift, so I spent the money! I live out of town but was visiting at the time and wanted to be sure it was done properly, I spent an hour in the store with a very nice woman who wrote down all the instructions and verified how the frame was to be done for each item. I was disappointed that someone then has to come pick up the finished items and there is no shipping from the store. I arranged this- not easy but done. Today, they picked up the items and both are identical! NOT AS ORDERED!!! Sure, take it back and get it re-done! This is NOT what I expected and certainly not worth the premium price I paid! NOT EVER USING THIS STORE AGAIN!!!!
-
January 2018 by Norco B.
It's a craft store. It has the typical craft type stuff. It has the typical people that buy craft store stuff. And they take the typical craft store variety of weekly coupons.
-
January 2015 by Lindsay C.
Because this is the only Michaels I know of nearby me, I've been here a dozen times since relocating to Springfield. I like that it's a quick on/off stop from 91 now. This Michaels help solve a problem for me that actually wasn't theirs to deal with. Back in AZ, I had two small prints custom framed (and they were odd sizes). It cost me a FORTUNE (almost $200). They moved with me cross-country and I took excellent care to not bump or otherwise damage the frames. We hung them up in our new house and WHAM! not two months after getting here, the sawtooth hanger in the back came loose, and the entire frame crashed to the floor. Needless to say, the UV protection/anti-glare glass I spent extra money on, shattered into a million pieces. I took BOTH frames (as they were identically finished) into this Michaels for repair. I explained to them that I thought the sawtooth had been improperly installed (how else would it come dismounted from the frame?) and showed them the other one for proof. A quick call later, the employee got the approval to go ahead and replace the broken glass AND the hangers on both frames for free. I didn't even have my receipt with me! (Granted, the back of the frames had the Michaels Custom Framing sticker on it still). One day later, they were ready for pick up. They look fantastic. I've also found a ton of different crafty-type stuff here, including things to make Christmas presents (jewelry box and necklace), supplies to make a date-night jar for me and my fiance, and many others. The one star knock-off is for the general employee demeanor (not including the people back in custom framing). Most of the times I've gone here, I've had a question about whether or not they have something. Each time, I get the "check this general area, if we had it, it might be there." I end up spending a lot of time walking up and down aisles, looking for something they don't have. Overall, I'd say it seems like most of these ladies hate their job: they're bored, they're annoyed, and it's showing. Thank goodness their merchandise, great sales, and awesome custom framing department make up for it!
