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November 2023 by Becky Check
I took my car to Precision Auto for the first time because the smaller shop I normally take my car too no longer does the service my car needed. I was nervous at first because I haven't gone to a new shop in several years and as we all know, doing so can be hit or miss. From my first call to Precision asking if they would service my car, they were friendly, patient and knowledgeable. They are professional and complete a whole review of your car that you can view online, it even had pictures. They are also compassionate. I love my little car and keep it in the best condition I can. However, a lot of people take one look at my 20yr old civic and can't be bothered, regardlessof it's condition. Precision Auto didn't do that. They had no problem servicing my car quickly and getting it back to it's optimal performance. Their office/waiting room is clean and comfortable. If you're looking for that small shop quality/feel with the technologically modern process of the dealer, I definitely recommend Precision Auto. It's safe to say I'll be back if ever the need arises.
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September 2023 by John Nai
I have a jeep Cherokee that needed a new engine, Precision Auto in Wspfld was highly recommended, I am so glad I listened, the staff their was great , my Jeep is all fix like new.rides awesome. After work was completed Matt from Precision had called for a follow up on my vehicle , to make sure it's still going strong and if I am happy. Well I think they did a phenomenal job , and I am very pleased of the professionalism in the quality of their work and customer service I'm glad I was recommended and I will be going back for future services for my vehicle. it's hard to find a good Auto place like Precision who you can actually trust and do the work on your vehicle. On that note Thanks You.Services: Transmission
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September 2023 by Cyndi Lakin
I requested an oil change and a general check up before a road trip. As I waited comfortably for my vehicle, I had the opportunity to observe the kind, honest, professionalism of the staff.My car report included a discussion re 3 items to be aware of in the future, no further service needed to be scheduled. Good, honest service.
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September 2023 by Robert Niedzielski
We brought our 2015 Chevy Trax to precision auto went for a ride with the tech to feel the problem.they diagnosed the problem quickly and called with the estimate.had the car back the same day. They do excellent work with very fair prices.they also called twice to make sure the car was running fine.we where very impressed with the service and professional way they treated us. I would highly recommend them you won't be sorry.great placeService: Auto engine diagnostic
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September 2023 by Ethan Connors
I had some problems with my BMW, so I brought it to these guys and couldn’t say anything other than perfection in every aspect of what they do. They showed me pictures of the damage that needed to be replaced and did everything they could to give me my car back running and strong and safe. Very professional and know what they’re doing, would definitely recommend.(They even texted me and sent me cookies and a card for trusting them!)Services: Steering & suspension repair
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August 2023 by Brian Hammond
This shop goes above and beyond to ensure that everything runs smoothly. I would especially like to give a shout out to Matt for dealing with the warranty company and getting everything done resulting in very little payment out of my pocket. The staff there are friendly and make you feel like you have known them for years. I have received two follow ups from the shop following the repair that was done on my Audi and I would have to say that they are definitely a shop that looks out for their customers. My car runs great and I owe it all to the staff and the mechanics I highly recommend this business to anyone looking to get service done right.
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August 2023 by Gina Warga
I called after hearing some noises in my car and was able to get an appointment fairly fast. They had the mechanic take a quick drive with me so he could hear the grinding noise. No car shop has ever done that - I really liked the chance to talk to the mechanic in real time as the grinding was happening. They worked on my car while I was at work and called to let me know it was ready. The price was very reasonable and the service was excellent. But it didn't stop there. I received several check-ins to make sure the work was good and that my car was running smoothly - even a card in the mail thanking me for my patronage! I will absolutely be taking my car to Precision from now on.Service: Brakes
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August 2023 by Patrick Dowling
New client of Precision Auto - my experience was nothing short of exceptional. The transparent and thorough nature of the service at Precision Auto is not something I'm accustomed to when my car is touched by a mechanic or tech. I was happy to pay the invoice because I knew what everything meant, why it was noticed by the tech and how it was rectified. I do not plan to bring my family's cars anywhere else. Thank you, Matt!
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July 2023 by Ethan M.
The sheer audacity for you to repeatedly claim that picture evidence of a circled out bulb is not a bulb does not surprise me.To repeat myself from my one other standing review. Despite your claim to the BBB that I was never a customer in attempt to get my honest review taken down, the BBB has reviewed text messages, screen shots, and invoices to prove I was indeed a customer, and my review is honest. That is why my review was reinstated. You will never again be given the opportunity to touch my vehicle.
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July 2023 by Paul McCloskey
Had another really great experience with James, Matt, and the team at Precision Auto. Brought my car in for routine oil change, but there is nothing routine about it. Before I even get my keys back, I’m sent a link with a full detailed review, including pictures, of the status of my car. This particular assessment showed that while my brakes were still good, I would likely need them replaced before the end of the year. I was then provided an estimate on the brake job which allows me to plan for it, both financially and the time for it to be done. Have been bringing my cars to Precision since about 2007 when James was on Union St, and the service has only gotten better. Will continue to bring my cars here because of the quality of the work and trustworthiness of the entire team
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July 2023 by Steven Leonard
I went to Precision for the first time a couple months ago to have my exhaust looked at. First time I have ever dealt with them and I have to say the level of professionalism and customer service is top notch. Auto repair is a pretty frequent stress for most people and James as well as the staff made the process painlessly easy. Not only were they accommodating, they followed up after the service to make sure everything was running smoothly. I will no doubt be coming back in the future.Service: Exhaust
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July 2023 by Jax JazzFlower
This was my first time having my new VW bug in for an oil change and inspection. After calling around I decided on Precision based on price and response/helpfulness.Unlike some places Precision throws in the inspection with the oil change for no extra charge and will also rotate tires if needed for no extra charge.When i picked my bug up the next day, on the way home, my tire pressure light came on. I returned to helpful Matt the next day who fixed the issue within minutes and explained things to me so i understood.I will be a return customer because I felt safe leaving my bug in trustworthy/reliable hands and service was personal, thorough, and quick.
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June 2023 by El C.
The receptionist, owners/managers, and mechanics here are the most honest and sweetest people. Such a clean, beautiful waiting room. Best service I’ve ever had at an auto shop!
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May 2023 by Michelle
I have taken 2 of my vehicles there and every time I get amazing service. Matt and all technicians are a pleasure to deal with, very helpful and detailed. They have exceeded my expectations and have multiple times gone over and beyond to make sure my vehicles are taken care of. They have worked numerous times on my daughters car and we have never had any problems. Matt has reached out numerous times after to make sure we are still happy and everything is going great. I will continue to trust them with my cars.Service: Auto engine diagnostic
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April 2023 by Erin Robarge
The guys at Precision are amazing. Matt was extremely helpful at the front desk and the guys that did my repairs did an awesome job. My car is running like new. They were fast, friendly, and awesome. Thank you!!!!Service: General repairs & maintenance
