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April 2024 by Kenneth Singer
Great service. Everyone treated us wonderfully.
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April 2024 by Licilu B
Friendly. Not too "salesy". Sense of humor (always a plus).
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April 2024 by David Jones
I would like to begin by by stating that I have been purchasing furniture from R&F for about 20 years. I have never had a bad experience and enjoy the quality of the furniture they sell and the price they charge. The sales people have been wonderful and the management very appreciative of my business. With that said, I want to ask that they take a look at one of their policies with which I had an unpleasant experience lately. I purchased several living room tables from R&F that arrived in boxes at the store and I chose to pick up myself. When checking in with Customer Service I was advised to look over the furniture before I took it home to ensure there weren't any problems otherwise they would have to send someone out. I took a little pause with this comment but didn't think alot about it. Of course I would look over the furniture before I took it (I didn't know at this time that it had to be assembled and it was all in boxes). As we proceeded to pick up the furniture, and noticed it was in boxes and had to be assembled, I informed the stock person that I was told to inspect it before taking it home. He acknowledged this and said that was my choice. Implying that I could take it home and check it there. I had him open the first box. As everything was wrapped and in pieces, I quickly changed my mind and let him know that I would look at it at home. Knowing the reputation of R&F I was sure that this would not be a problem if I were to discover an issue. The stock person stamped the invoice indicating that we did not open the boxes at the store. At home, upon opening the boxes and pulling the parts out I noticed that two of the pieces were damaged. While this was frustrating, it was my choice to bring them home. I called R&F and let them know of the problem. Speaking with the Customer service representative, I immediately had the feeling that I was to blame for not checking the product before it left the store. This was the tone of the entire conversation. In the end, the representative informed me that they would extend a “one time courtesy replacement” of the damaged items if I were to send them pictures of the damage. A replacement was ordered and when I went to exchange the damaged items I ensured that everything was removed from all the boxes and inspected. This was very time consuming and of course difficult to repackage all the pieces once removed. I consider this a great inconvenience. I would ask R&F to change their policies to inspect the pieces before the customer picks them up so that the customer isn’t inconvenienced having to stand there and watch. I would also ask that the customer service reps be asked to understand the importance of customer relations. Ultimately, I probably wouldn’t have written this note had I been treated more respectfully by the customer service team.
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April 2024 by Lisa Price
Our sales associate, Vana, was awesome! Took great care of us.
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April 2024 by Mackenzie Shaw
Jason was very attentive and helpful. Cant wait for my new couch!
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April 2024 by Bayoan Martinez-Yung (Bido)
Nice furniture and stuff, can see I-91 from the 2nd floor
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April 2024 by Joseph Calabrese
store manager was very helpful
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April 2024 by Lori Madeley
Saleswoman was very professional
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April 2024 by Mildred O. Abrah
Warm welcoming and very professional. Mary is awesome and answered every question I had. Beautiful items and very great deals.
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April 2024 by Carol Cone
No pressure sales. Well informed associates. Nice shopping experience.
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April 2024 by Sandra Cordeiro
Disappointed that the store did not have a swatch of the fabric for the chairs that I purchased. I cannot purchase the loveseat until the special order chairs arrive in 10 weeks.
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April 2024 by Diane Arventos
Cam was great & very knowledgeable!
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April 2024 by Jay Agosto
This was our first visit to this location and the service was excellent. The consultant that took care of us did an awesome job.
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April 2024 by David Virella
Great staff
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April 2024 by Ron Turcotte
Very satisfied with the representative and my purchase.