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October 2023 by Emily Banfield
Placed an order for 3 shirts with Springfield Rugby logos through the team store on Sept 13, 2023 ($164). Website says 2-3 weeks for delivery. Nothing after 3 weeks - called the store directly and they say they haven't received it yet from their printer in New Jersey. Should have it Friday and ship to me Monday. Now it is a month out - still haven't received it. Called today - they say they just received it and will ship it out. If you want something you can wear this season, avoid this company.
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August 2023 by Matt B
Got a kit bag and less than a year of light use the zipper broke. I bought a sweatshirt last spring and in one wash all the lettering fell off. These guys don't answer emails and their phone support is garbage. Avoid at all costs!
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March 2023 by Michelle Loretta
Like many others. Order a tshirt and ballcap from Ruggers. Now it's over 2 months late. Never received a status update, manufacturing update, or shipping update. Have tried to contact via email - no reply. Phoned them a month ago and someone did answer; they kindly told me it was going out that week. NOPE. Did not go out. THIS PLACE IS A TOTAL SHAM.
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January 2023 by Callum Glasier
I ordered a scrum cap over a year ago. At first, they didn't ship it to me for over 4 months, and only reached out once I had emailed them. They then sent me the wrong size, and upon requesting a refund/replacement within the return window, I heard nothing back for months. They then told me to send them the oversized cap, and they would send me the correct size. 6 emails later, and I still haven't heard back. Awful customer service.
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October 2022 by Jason Jandik
I wish I would have read reviews before I purchased. So far it's only been 16 days since I purchased a tackling wheel. They took my money immediately but have not provided a shipping date or at least a window. I wonder if they are reporting this a revenue to investors (if they have any). I have emailed at least 5 times and call everyday. Doesn't matter if you call they NEVER answer the phone and all mailboxes are full. What an awful business and terrible customer service!!
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September 2022 by Jody Connor
Micah ConnorHead Football Coach (FCA High School)I ordered 3 Tackle Wheels 3 months ago. They took my $1300 and have not delivered my merchandise, said was out of stock, said they were going to drop ship, refuse to update me, do not respond to my emails or my voice mail (which by the way you can't leave because all of the mailboxes are full)DO NOT DO BUSINESS WITH THIS COMPANY!
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September 2022 by john m.
I am really surprised by some of these ratings. I have been buying from ruggers for a long time. I have never had anything but positive experiences with this company. Especially the customer service. They've even helped me out as much as they could when it was my error that caused the problem. I love that I get multiple emails telling me what's going on with my order. I'm ordering from NJ just purchased something yesterday (Monday) and already got updates that it's on its way and should be here Wed. THATS FAST! I would encourage anyone to use this company. I am a coach with two sons playing Rugby, I have never had a parent tell me they had a bad experience with Ruggers. Keep up the good work.
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August 2022 by Justin Whitmer
Ordered multiple shorts last year for a school and paid for them. Still haven't received them. My efforts to email and call failed. The company has provided me no further communication or replied to any requests.
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May 2022 by Nick Ardito
I ordered a shirt almost one month ago. It has not shipped, Ruggers has provided zero information regarding shipping. They have ignored two email inquiries and voicemail. I'm now asking for a full refund, will not patronize this business and recommend others to avoid based on their complete lack of customer service.
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May 2022 by Nick A.
Ordered an item and they have not shipped in a month. They have not answered emails or voicemail. Now asking for a refund through financial institution. I would avoid.
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April 2022 by Dan Dubs
I ordered 25 pairs of shorts online. I received a call that they did not have enough of the shorts I ordered so they would use a different shorts for some of the order. I wasn't impressed by that but the guy I talked to was very polite and apologized. I ordered 25 socks online and then I got another call a few days after. They did not have enough of the socks I ordered so they said they would use a different colored sock that was close to the same color. I was frustrated but I was trying to be kind and patient. I received the shorts with no issues other than they were not the same brand. I received the order of socks and there were only 20 pairs of socks. I ordered 25 and only received 20. I contacted the company and they said no they sent 25. I told them that I only received 20. They did not email me back or contact me. I will never use this company again. Very unprofessional and disorganized. I would recommend using a different company for your rugby needs.
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February 2022 by Ed M.
Placed an order 12/3/21. Have yet to hear a word from these scumbags. Emailed them, no response. Call them, nobody picks up. Save yourself the headache. Do not shop with these worthless sacks of .
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January 2022 by seanm492
Ordered a tackle wheel three months ago. Told me there were supply chain issues in Dec. That is fine, now they won’t answer any emails or phone calls. I’m out over $350 and they are missing in action.*update, they finally responded and are refunding me
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May 2021 by MMA Fightclub
Awesome Gear Awesome service awesome price... we use rugby shorts for mixed martial arts because the gripper waist makes it really easy to keep in place especially in the hardscramble matwork of mixed martial arts... pretty sad the rugby people make a better MMA short than the MMA people especially because they come in larger sizes (MMA shorts max out at a 38" waist)
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March 2021 by Daniel LeClerc
Called in to ask for a youth XS custom shirt, even though it wasn’t listed, but of course Ruggers came through. This place is the best, awesome customer service from people who know the game. Great quality gear - I’ve been purchasing from them for almost 15 years and I’ve never not been completely satisfied. Shop here first for your gear.
