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February 2024 by Leigh-Anna Brayton
I NEVER leave google reviews but I just had to after the lovely experience I had today at this location. All three of the employees I interacted with today were cheerful and very helpful. The employee I spent most of my visit with- I didn’t have the chance to grab her name (very upset about it, but I remember she was tall with dark brown/black hair!)- was very knowledgeable and had an answer for all of my questions. I was visiting for 3 main reasons, which could be overwhelming for some workers in retail positions, but this employee not only dedicated her time to me, but went above and beyond with her customer service. On top of her high level customer service skills, she was far from robotic sounding, so the entire interaction felt very natural, and I felt respected! It was definitely a wonderful and memorable experience!!!! If I could give 6/5 stars I would :)
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May 2023 by Dawn Driscoll
What great customer service! And, they sell the cutest little angel earrings, but I bought them online this time, and one earring just doesn't have the back... So I called the 800# and a rep directed me to call the nearest store (Aaron, thanks!), which was West Springfield. I just spoke to Bridgette, very nice, kind and understanding. I can just come in and swap them out for another pair, no problem. Easy peasy! Thank you!
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May 2023 by Luz Flores
Fast service when you order the things you need before coming here. If you need help with something they will help you just got to ask.
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February 2023 by nancy laino
Staff was pleasant and very helpful.
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December 2022 by Ivonne Torres
I love it ?
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September 2022 by Shelly Lyons
They mainly have what you are looking for when it comes to woman pampering..lol
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September 2021 by pancholito santiago (Panchito)
They always helpfull and their amability keeps loyal customers coming back!!!
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June 2021 by R Pedraza
This location is the most convenient for me because it’s close to home, but the last few times I’ve shopped there the beauty advisors have been very cold. I understand we are all working hard through a pandemic, but working in customer service you should always treat your customers with kindness and respect. I am a former SB employee and I was not impressed, especially with the high standards that your store manager holds you to. Do better 1853 :(
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June 2021 by Julie Habib
Turn over of employees is super obvious. Knowledge and expertise, regarding salon style nails, is minimal to say the least...Can get more Info on Google and YouTube. Prices are also on the exaggerated side. Shop on Amazon.
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April 2021 by Matilde Rodriguez
Everyone was very sweet and very helpful
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May 2019 by TRUCKER PLANET
Great products ! Definitely recommend to buy!
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April 2019 by Met Show
It was amazing love Sally four years always shop there for my beauty products
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December 2018 by sonia sierra
Always good, never complain.
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December 2018 by Desiree Alverio
Very helpful and amazing deals
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November 2018 by Lynko Defo
Good sales. Employees seem to all be very helpful and knowledgeable about their products and items are well organized. They make it easy to return products for whatever readon.
