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February 2024 by Stephen Bradley
Terrible. Scheduled to deliver by 7pm - they just couldn't be bothered to come out to my place which is 26 Miles from their Processing Location. Unreachable at the actual customer center so no option for me to drive and pick it up. Thanks once again UPS for the terrible service!!!!!
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February 2024 by Walid Awkal
Excellent services
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January 2024 by David Bosini
Service was perfectly acceptable, just know that there is only a 1 hour window to collect your parcel.
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December 2023 by Jeffrey Goulet
Helpful staff. Dark/dingy location. Super limited hours and options.
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October 2023 by In his Blood
There service sucks . They are always damaging packages. And you can't get a hold on of anybody in the west springfield building.
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October 2023 by H Rivera
The lady that did the road test for one member of my family was just awesome
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October 2023 by Kamron Anderson
Trying to get my package that was sent to the wrong address from eBay and 3 times I attempted to get assistance but no one would help only hang up on me mid conversation. They suggested Claim support but I told them claim support wouldn’t allow me to file and offered no other options.
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September 2023 by Pooja Desai
They do not take customers BY THE WAY all day. They only have package pick up from 7:30 PM- 8:30 PM. Someone needs to update the website. I drove an hour to get my package just to find out, they do not in fact take customers. Worst mail experience ever. Do not recommend.
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August 2023 by JW Studio
BEWARE - 5 day hold is actually 4 day hold. Since this location is only open from 7:30pm to 8:30pm, it is not possible to pick up your held package on the fifth day. By 6pm on the fifth day, the package will be returned which is well before they open at 7:30pm. Best to avoid this location as the hours are very inconvenient, parking is terrible, and the false information about 5 day hold when it is 4 day hold. If you think there is even the slightest chance that you will need a package held for pickup, or if a signature will be needed, try to arrange your shipping with FedEx as they have many great pickup locations that are open late and on weekends.
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July 2023 by Austin Fydenkevez
Actual nightmare I don’t even need to say anything, it’s everything the other reviews are saying just want to add another 1 star review to this dogwater business all the good reviews are years old by the way so this place should really be 1 star on google
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March 2023 by C Rose
Packages are only available for pickup 730pm-830pm. The hours open are very misleading, and you are unable to directly contact this Customer Center.
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February 2023 by Mike Koto
Very poor delivery and customer service! Driver falsified deliver. Called to complain the CS number is automated and does not let you speak to a Manager or Supervisor. UPS is terrible no Accountability!!! People should look to alternative delivery companies UPS just doesn’t care and makes no effort to remedy the problem. Hope they go out of business. MK
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January 2023 by Slawek Konopko
The delivery guy was to lazy to bring package to my door. How they stay in business. Now I have to go to them to get it I went 3 times still not there they sock
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December 2022 by harry figueroa
Never received my items and they put as delivered someone is stealing in that place no good. You are better of with Amazon or fed ex where there’s photo taken when your delivery is made
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November 2022 by Cynthia Jones
I'm confused how my tracking say delivered @ 3:09 p.m. and it's only 1:53 p.m. @ 9:04 a.m. it say out for delivery... I just watched UPS drive past my home... I've been sitting here waiting on this package from 9:00 a.m. and still nothing
