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January 2024 by Beverly Borgatti
My son's phone broke this weekend.. Man helped to get him new phone delivered. It was to be overnighted but he explained snow and weekend it wouldn't make it till Monday. He received it Monday afternoon and took it to store to help him setup and transfer his contacts and pictures. Man told him his old phone was broken and couldn't do anything. Explained he had disability and needed help. Too bad! REALLY awful service...No Service! Customer service on phone helped after an hour we got to activate it. Was told store Could have done it easier!
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January 2024 by Kevin Borgatti
Horrible place went there to have my info transferred from broken phone to new one was told not possible called Verizon at home and my stepmother had my contacts and pictures back within an hour and agent told me the store could have done it! I believe they just didn't want to lazy and Horrible service
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December 2023 by Darnel Hunter
I was discriminated by the store manager named Anthony on 11/30/23. I was poorly treated and this is leading to a Federal lawsuit against Verizon and its employees. DO NOT GO TO THIS STORE. POOR CUSTOMER SERVICE AND THEY WILL REJECT YOU IF YOU ARE NOT WHITE. I AM SUING THEM FOR $50M
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November 2023 by Sam Figueroa
Nothing but issues since day one. Got enrolled in the wrong plan, no transparency with charges, spent hours in store only to spend hours later trying to correct over the phone. I don't usually leave negative feedback but this branch and Verizon as a whole has been awful to work with. Customer service and being up front with charges are not high on their list of priorities. Go anywhere instead of Verizon unless you like paying for hidden fees and wasting hours on the phone and in store for what appears to be easy fixes
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October 2023 by Vishnu Patel
Got my Google 8 pro here it's really hard to find one but this place had one in stock
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October 2023 by Mackenzie Slade
VERIZON is the WORST. Switch to TMobile. Verizon messed up and took out almost $1300 out of my CHECKING account AFTER I went to this Verizon store with money in hand. And all they can say to me is that a refund can be submitted and I’ll get the money back eventually. I then asked for proof that the refund had been initiated and I could not be given that either. I’m not some big corporation that has that money lying around. Absolutely awful.
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October 2023 by K Avad.
The gentleman that helped me set up my new phone was nice and helpful, but I was asking a lot of questions during my setup because this phone is a big upgrade from my last, and whenever I asked him questions I could hear the other two male employees laughing hysterically at me. It’s not really cool to make fun of and laugh at customers, even if their questions might be annoying. Maybe wait until the customer leaves to make fun of them?? That’s why my rating is so low. The really old white male there seems miserable and grumpy. The younger man who helped me was nice, though so it’s a plus. Still love my new phone.
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August 2023 by walter goodrow
Went in to upgrade my phone. Store was understaffed but the manager did a outstanding job. A+ service thanks.
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July 2023 by Beans
The absolute worst customer service I have experienced at any verizon. Do not waste time going here. Unknowledgeable lazy people.
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May 2023 by Denise Therrien
I did not want to stand in the store for 30 minutes when all I needed was a charging cord, associate insisted that I have to wait for the two salesmen to get the cord out of a drawer.
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January 2023 by John Levasseur
Good service, but Home internet not available in Holyoke
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January 2023 by Big Pun (Pun)
Nice people but horrible phone service , don't go thru this service just go to metro by t-mobile u can't beat the great service every where,verizon 2-3 bars. t-mobile is great!!
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October 2022 by Mariusz Mlacki
I have multiple issues with my phone. Verizon answer in this location was to call customer service. Rude personal. Especially manager Anthony. Stay away from this location.
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September 2022 by Steven K.
Verizon West Springfield MAVerizon Store, West Springfieldupsell up·sell | p-sel ariants: or up-sellupsold p-sōld or up-sold; upselling or up-selling; upsells or up-sellsDefinition of upsell (Entry 1 of 2)transitive verb: to try to convince (a customer) to purchase something additional or at a higher costWith a strong correlation between the amount of video consumed and the Internet speed that consumers think they need, providers could possibly upsell customers on costlier broadband packages.-- Makeda Easterupsell nounplural upsellsDefinition of upsell (Entry 2 of 2): an attempt to convince a customer to purchase something additional or more costly : the act or an instance of upsellingWe passed on the products they had used during the massage, which were for sale. Almost every activity, it would turn out, ended with a gentle upsell.-- Dan SaltzsteinI tend to avoid server upsells because I usually suspect they're trying to push a high margin or past-its-prime menu item.-- Michael NagrantOther Words from upsellVerbupselling or up-selling noun Counter clerks, paid on commission, are typically instructed to pitch more expensive cars, a tank of gas, a damage waiver ... It's called "up-selling" in the trade, and can account for as much as 20% of the revenue of some car-rental companies ...So, I picked up a Kyocera flip phone yesterday, taking a break from smart phones. Also inquired if/when Verizon was planning on offering internet service in Holyoke.Sales person brought out my phone and a jetpack(?) hotspot. Told me the advantages of such...Total for the day 300 inc tax, blah, blah. "Would you like me to set up your hotspot, so he opened it and set it up. Got home, looked at my receipts and the hot spot was an additional 199 plus 50 a month. Returned it today and questioned why I wasn't told of a 50 "restocking fee" as the rep opened the box. And why my total was "300" leaving out 199 + 50? Manager told me we don't "upsell". Yea....you do. Looking forward to talk to Verizon customer service, I'm sure they'll be a big help:)
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September 2022 by kim Dones
Very happy my service order my phone online very nice custoer service they goodd deals pick are live pick my phone was so happy got sansum z phone????