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February 2024 by Susan Mayo
An appointment is full of learning experiences. I know my dog is getting the best possible care.
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February 2024 by Jennifer Charest
They were so friendly and loving to our Lily Bear. They will definitely be our vet moving forward! Thank you everyone
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February 2024 by Yvonne Provost
Great experience, friendly staff and we didn't have to wait long. They also have separate doors for dogs and cats!
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January 2024 by bill bowdren
I highly recommend Dr. Joos and her team at West Springfield Veterinary Clinic. We have been bringing our 2 dogs for almost 4 years and have found her to be very knowledgeable and compassionate. Our little Bonnie was recently diagnosed with cancer, and although the prognosis is not good, Dr Joos has been very helpful in guiding us in the next steps.
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January 2024 by Karen Leahy
AFTER READING THE POST FROM A CUSTOMER THAT YOU WOULD NOT HELP THEM WITH A PAYMENT PLAN FOR A SURGERY BUT INSTEAD ASKED THEM TO SIGN THEIR DOG OVER THEN LESS THEN 24 HOURS LATER THEY MANAGE TO COME UP WITH THE MONEY AND YOU REFUSE TO HELP THEM AND WOULD NOT GIVE THEIR DOG BACKDISCUSSED ME SO BAD! YOU DO NOT DESERVE TO BE IN THE BUSINESS TO HELP ANIMALS! ANYONE WHO DOES THIS TO A FAMILY THAT LOVED AND CARED FOR THEIR ANIMAL BUT JUST DID NOT HAVE THE 6K (AS MOST PEOPLE WOULD NOT HAVE ) THE ONLY OPTION WAS SIGN HER OVER TO YOU!I WILL NEVER BRING MY DOGS TO YOU EVER IN THIS LIFETIME!YOUR LICENSE SHOULD BE TAKE AWAY!!!WHAT I WILL DO IS PUT THE WORD OUT TO NEVER USE YOUR CLINIC!! WHEN DID COMPASSION END AND GREEDY COME IN TO PLAY? SO BASICALLY YOU ARE NOT IN TO THIS FOR THE ANIMAL OR THE FAMILIES WHO CARE FOR THESE ANIMALS YOU ARE IN IT FOR THE MONEY!!KARMA WILL COME BACK TO THIS FACILITY!!AND THE ONLY REASON ONE STAR IS CLICKED IS BECAUSE I HAD TO CLICK A STAR TO POST THIS!!YOU ALL SHOULD BE ASHAMED OF YOURSELF!!!!!!!!!!!!
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January 2024 by tina tatro
Very good with my cats. Answeres all my concerns. Very friendly all staff. Always on time. In and out. Makes it a pleasure to take out two hysterical cats
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October 2023 by La-Shaya Ramos
I love this place and Papi Chulo appreciates their care. My american bully has a few issues going on and yet they were quick to try and figure out whats going on they did what they could within our budget. They gave him some pain meds too.
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October 2023 by Queen Bee
The front employees are kind and great to speak with. They have gone above and beyond; without even asking for us on multiple occasions.Yet, every time we get a doctor (had two different within four visits) feel as if I am spoken to like a child and a chore. I feel when I see them speak with other clients they are just as bubbly and kind as the front desk employees.
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September 2023 by Betsy Grenier
They were so kind to our highly anxious and reactive pup on her first visit. And it wasn’t $$$$$ just to walk in the door. They are well organized, took time talking over issues with us, and responded in a timely fashion to all my questions! I also like their use of text reminders. Thank you Gabrielle & Dr Cyran!!! So glad we’ve landed with you (hope Ollie warms up to you at some point?)
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September 2023 by Colleen Jenkins
They are appointment only but one of my pets was sick and we didn’t know what to do. They were able to fit us into the schedule, check her out, get us meds, and get her home within a few hours! Then they followed up twice the next day. Absolutely compassionate staff, highly recommend. I found my new regular vet!!
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August 2023 by Jessie Thompson
They have significantly increased their patient care in the past few years but kept that hometown office feel where everyone knows who you are when you walk in. One tech asked how my dog who wasn't there was. Everyone knows our animals are our family - and are incredibly important to us, and its nice to know they're as important to the office and its staff also!
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August 2023 by Lynn Litchfield
I have been very pleased since Dr. Joos took over the practice in West Springfield. Her staff is very pleasant and helpful. The wait is brief which is good for my cat since he's never happy to go anywhere in his carrier. Dr. Joos seems very knowledgeable and has suggestions to improve Scooter's quality of life.
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July 2023 by Ken Bisulca
I brought my two dogs there a 13-year-old long-haired action blend and a 2 year old Malinois blend, both were treated with respect both are handled with care they were prompt and less expensive than some of the major chains
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July 2023 by Jacqueline McDowell
The entire staff was professional, efficient and helpful with our cat who was dehydrated and very frail. I’m happy to say their care plan and treatment is working well!
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June 2023 by Helen Matte
Met the staff for the first time since the new vet arrivedDr joos was caring and professionalShe listened and asked questionsI felt that she also wanted the best course of treatment for my elderly dogI left feeling valuedI also felt she truly cared about what was best for my girl Jessie