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November 2023 by Patrie S.
If I could give this pharmacy less than 1 star, I would. I've been using compounding medications for years. When my current pharmacy closed for remodeling just when I was about to call for refills, I had little time to figure out where to go. I found Western Mass pharmacy, the closest. They could not have been less helpful, less competent or less efficient. They claimed they needed notes from my doctor when that had never been asked of her before. My doctor sent the notes multiple times and every time they said they didn't have them. I was having symptoms from being without my medications, they could have cared less. DO NOT USE THIS PHARMACY! They are the absolute worst!!
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November 2023 by kathleen mcdonald
Ridiculously expensive and slow. I can't wait until the Amherst pharmacy is back to compounding. In the meantime I found a compounding pharmacy in Vernon CT and was able to get 3xs the amount and paid $10 less!! They're also stronger so despite the drive I'll be going there for the moment.
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May 2023 by Keil Miller Jr
Wife went to see doctor today. I get a phone call asking for her in regards to her prescription. I asked them to hold on a second to give my wife the phone. They hung up on me. Very rude. Won't be dealing with them again. Massholes are real.
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September 2022 by lorraine johnson
The absolute WORST customer service. Refused to transfer script to another pharmacy. Script not ready when picked up AFTER I paid up front. 10 mins waiting for them to "check their math". Should that not have been done by the time the client pu the meds????
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April 2022 by Heretic
Great place for pet meds
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July 2021 by Karen Heck
I've used several other compounding pharmacies in the past for my pets' medications but Western Mass Compounding Center is now my go to... helpful, professional, and the ability to either pick up or receive medications by mail. I've consistently had good experiences using Western Mass Compounding.
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June 2021 by Christina Wheeler
The best customer service ever!
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March 2019 by Precious C.
This must be a new owner. They don't even know what compounds should not be mailed in freezing temperatures and sit in some freezing truck for 4 nights in a row. Then he broke his word about taking the ruined medication back.
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December 2018 by Pippin S.
I think they sold this compounding company in the last year or two as the service has gone WAY down. It's like dealing with a 100 year old man in the 1800s. They need a better system for refills, and I have gone to pick up my prescription and had it be the wrong amount, only to be told they didn't have enough. Well, I think you're supposed to call and let the customer know this, not just hand them the wrong amount and hope we don't notice. I'm seriously unimpressed with this place so am looking online for a company that ships.
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July 2016 by Betty Sribnik
I recommend Western Mass Compounding for transdermal (med applied on the inner ear) medicines. They have been very helpful to me in the past. Cisipride is a nasty-tasting medicine, and the transdermal was a blessing. It kept my old girl with megacolon alive for years, together with Lactulose.
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July 2016 by Cheri J Bennett
The meds that my 14 year old chihuahua takes for a heart problem and pain are so helpful! The meds are rubbed into his ear so if he is not eating well, he can still get these meds that are so vital to his well-being. The staff is wonderful and have gone out of their way to help Charlie and I. Thanks Western Mass Compounding; you are the best!
