-
September 2022 by Roozbeh Raoufi
I paid these guys to get my linen. They never responded to my calls and messages when I arrived. Absolutely irresponsible. Reported them to my credit card company.
-
June 2022 by Jamie Harmon
Horrible customer service. Avoid at all costs.
-
October 2021 by Jody Guler
Bathroom Towels rough and very thin. Kitchen towels again, rough and thin. Stained and should be thrown away. I wouldn't recommend using this company; very dissatisfied.
-
August 2020 by Louise P.
If I could give this company a negative star I would!! This is the most unprofessional business that I have ever dealt with!! Their customer service is HORRENDOUS!! The only way to get in touch with them is through their website which they NEVER respond to. Forget about trying to talk to someone if there's a problem... they don't return voice messages either. I absolutely would not use or recommend this company if it were the only linen company on the island!!
-
August 2020 by Barbara C.
Worst rental experience ever. We initially placed order but cancelled it thru website when we found out that fitted sheets were not available. Called and emailed multiple times with no response. They never cancelled our order and linen was delivered to our porch although we went with different vendor. We personally hand delivered the unopened linen back to your facility and spoke to someone who took it from us. We used the linen from the other vendor and left it on the porch at the end of our rental. Your company picked up our linen so when the other company came to get it, nothing was there. Luckily someone saw you come prior to the correct company coming. We again called and emailed multiple times over the next few days with no response. The other company was very understanding while waiting for the linen. We finally had no recourse but to call the police. The police then went to your establishment and got the linen and brought it back to Martha's Vineyard linen. We also had to dispute the charge with our credit card company. Not the way we wanted to end our wonderful vacation. Will never recommend!!! Oh and still not one word from you even after calling police. An apology or explanation would have been nice.
-
June 2020 by DeLise B.
Contacted the business via website to update our delivery address. Never received the linens and could not get someone of the phone or via email. Ended up having to dispute the transaction with our credit card company. It was a huge inconvenience as we were without towels, sheets, etc. for the first day/night we were in town. Found another company and had no issues getting in touch with them or securing linens. This company is unreliable.
-
June 2020 by gobo Man
Avoid at all costs, totally non responsive, linen showed up 5 days after tenants arrived. Nobody ever answers the phone or responds and they just don't care about doing business. Happy to find MV linen rentals!!!
-
August 2019 by Kim T.
Used this company during a summer 2019 trip, and I cannot say we were impressed. The linens were delivered and waiting on the porch when we arrived, but the quality of the linens left a lot to be desired. Some of the sheets were stained, so they could not be used, and the towels were super thin, rough and small. The only good thing about the rough towels is that they provided an unexpected exfoliation! I'll definitely look elsewhere next time I visit MV.
-
April 2019 by Melissa D
Save your money or bring your own linens. Drop off delivery man was late, rude and not professional. Snapped at me for asking a clarifying question about my order. My order did not have all of the items that I selected and provided payment. The linens were stained!! Fortunately, I had prepared for plan B. Will NOT patronize this business again. The hassle of bringing or buying your own linens will be better than renting from this company.
-
April 2019 by Toya Williams
WORST EXPERIENCE EVER! Save yourself the trouble and do not rent from this establishment! This owner chewed my head off for asking a follow up question, so he Definitely should not be in the people business let alone delivering linen. Horrible experience. I simply called on behalf of my family to get an order issue resolved without pointing any fingers only to be verbally attacked of ordering Nick is Completely unprofessional, disrespectful and miserable sad excuse for an individual. I highly advise /recommend that you to Bring your linens rather than rent from this company even if they are the only one on the island. The lady who was kind enough to deliver was nice, but her boss is miserable has horrible customer service ppl skills. Never again.Wish I could give them no stars.
