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December 2023 by Michael Cappabianca Jr
Recently moved and purchased our furniture through Ashley. We dealt with Melissa in the store and she was friendly and very helpful. One of the purchases for our couches needed to be exchanged for a sectional. I dealt with Michelle Canedo; who was very professional, courteous, and made the whole process easy and smooth. Highly recommend Ashley based on my experience with their friendly staff.
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December 2023 by Nico Osorio
Jeff was an amazing help and gave me so much information as well as advice. As a first time buyer I was hesitant but Jeff was kind and very attentive to my needs or criteria. 10/10 recommend this Ashley’s store!
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November 2023 by Aidan Mack
I had a terrible experience with this store. I ordered a couch and it was delivered in the wrong color. I had to request them to take it back and send the correct one. However, they delivered the wrong color of couch AGAIN. They offered me a refund, but after waiting four months for my couch, I wasn't satisfied with that. So, I insisted that they bring the couch with the right color immediately. We have to do all the dirty work to reschedule the couch all over again. WE will go to the store and deal with the manager! We are going to file a complaint against this store for the horrible service we received.
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November 2023 by Kurt
Travis was great greeted us from the door and helped us select a sofa set. He wasn’t pushy and allowed us the time to decide on our purchase. Caresha helped with the closing transaction she was nice and explained everything before we left. I’d definitely recommend this store.
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November 2023 by tracie ducharme
I have to say my visit to Ashley was above and beyond my expectations. I went to Ashley's looking for living room furniture and received the help of Michelle and her co-workers. They discussed helpful ways to maximize my space with great suggestions and expedited the delivery. The customer service i received was 5 star. I would highly recommend shopping here
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November 2023 by Mr Man
Great experience at this store recently. Wife and I purchased a new king size mattress. The sales rep Yash, was great throughout the process. We'll definitely visit again when we need new furniture for our home.
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November 2023 by Wellington DeLaCruz
Jeffrey was a great help in finding us a new couch and one at a deal no less! He was very professional, and answered all our questions diligently. I would come back again!
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November 2023 by ahunt1981
Love the furniture hate this location. I had nothing but trouble with this store. We originally ordered a table with 6 chairs a bench and a couch set. Order arrived and we got a table, 3 chairs and a bench with couch set. So I call the store and they said we didnt order 6 chairs. They emailed us the order. We reviewed called back and said that order agrees we should of got 6 chairs because the chairs are sold in pairs so a order of 3 should be 6. So they explain that a store can order just one even though sold in pairs and their sales person made a MISTAKE when they entered thinking was sold in pairs. Okay fine I am human we all make mistakes. So what is their solution to have me order through them again for full price minus $50 (thanks) in which I have to drive there order and then return pickup and put together. My original order arrived and shipping company assembled so basically if they got the order right first time I would of saved gas, time and frustration of me stripping a screw. Thanks that $50 went a long way. Oh wait thats right there was a sale when I ordered if they entered I would of gotten a $50 discount so basically I got nothing but hassle. I will never return to this store location again. You shouldn't either.
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September 2023 by Raju Alagawadi
Walk into this business, only if you're ready to get upset and fight back! beware!They would not take the sinking poor quality, mattress back nor exchange for even a higher ticked item, after they said they would. Untrained personnel don't deserve your goodness. So, you involve Better Business Bureau (BBB) to settle. Even after the settlement they don't pick up telephone. ...such is the business!
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September 2023 by Robert McLean
The customer service was fabulous. The Ashley team went above and beyond to ensure that we got the best deal possible on a sofa and even gave us an extra day to make sure the one we wanted could fit in our house. We really appreciate how the team took care of us.
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September 2023 by Victoria Prempeh
I was in a rush to pick up my children and Caresha was so helpful. She smiled and greeted me as soon as I entered the store. I told her what I was looking for and she immediately helped me order it. She was friendly and professional. I appreciate her service. Thank you, Caresha!
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September 2023 by Rajendra Patel
I bought the bed set, brought the wrong bed after three month wait, And i am still waiting for rt bed. No one have rt answer when they will pick up and bring the rt one.Also very bed experience with delivery people . Brought unwrap, damage products and damage walls and product while delivery then try to clean with wet towel.i would rate 0 star.
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September 2023 by Tashea M.
Ashley furniture was decent. Lots of nice choices. They were having a sale. Good for anyone who needs furniture for a new apartment but definitely should shop around before purchasing.
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September 2023 by Robin Schneider
I was drawn to Ashley furniture as it is a modern store. I was in there 3 different times and only wanted to work with Alex. He was so gracious ,attentive and genuinely wanted his advise while I was figuring out what was best for me. Just a great guy , low key and very informative. Everyone working there was great but I was just lucky that I got to meet Alex first. I am buying a sofa, dresser and a night table.
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August 2023 by Daniel Magee
This is a review of the delivery services for a mattress/frame. I understand this is a 3rd party contracted service….but Ashely is still responsible for whoever they contract in my opinion. I am sure the response from owner will ask for more feedback to their support email address but this is a warning message more than feedback. What a disaster this delivery was but let’s start with the positives, they showed up within the timeframe that was communicated and they assembled the bed/frame. Now to where the disaster begins: They parked a massive truck on my grass even though the driveway is more than large enough for the truck, they were rude to my wife, they would not take away the old mattress even though this was a service that was paid for (Ashley claims they have right of refusal, ok fine), they left packaging material all over the room, awful communication as to what services they were going to complete on site, and probably the one that made me want to write this warning was the lead delivery guy asked for my signature so he could leave and when I said I wanted to contact the store first to ensure I understood the services, he went ahead and scribbled on the signature block so he would not need my signature…and left.
Now to Ashely stores; you need to communicate better what services are being paid for and where the contracted team can refuse to provide services when someone is making this type of purchase with you.
