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January 2024 by Chetta D
First, I would like to say is the staff is extremely friendly, helpful and polite. Every time that I have had to go in for any type of transaction everyone always welcomes you with a smile. It is a pleasure having a bank that treats their customers as friends instead of just another people.
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January 2024 by Zachary Davidson
I’m 19 and don’t know anything about the differences of bank accounts and such. When Shanaz who is very warm and welcoming set up my account she bore with this and took time to explain things to me and made sure I got what I wanted and needed. Avidia and company is always nice when I visit and are always smiling.
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November 2023 by Nancy HILL
Though they were closingsoon, the gentleman who helped me could not have been nicer. He helped meW a fraudulent use of my card and correctedit immediately. Also received my new card within a few hours instead of 7--10Days. EXTREMELY helpful!!! THANK YOU VERY MUCH!
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October 2023 by Dan Fanselow
The tellers in Westboro are great. Ryan has gone above and beyond. He is so attentive and professional. Thanks
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September 2023 by Donna Towne
I recently worked with Shanaz, in customer service, on a few products and she was amazing. Very helpful, friendly and responsive. Exactly what you would expect from a local bank.
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August 2023 by Arthurina Gebhardt
They are amazing! The people who work they are awesome!
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May 2023 by Felicia Robinson
We had a great experience with Mimi from the westboro Aviadi bank, she was very kind and courteous with us, I recommend going to her.
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May 2023 by Yolanda Mojica
Hey Mrs Sandy’s is very nice customer service and great help and answering question customer need help Thanks you have her in here.I miss the another lady before too Thanks you for your time with customer
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March 2023 by Judith Nicholson
I am so pleased to work with Sandya Bayyana! She greets me with a welcoming smile and takes time to answer all my questions. She follows up and always makes me feel like I am her first priority. Thank you Sandya for all your help. I truly appreciate everything you’ve done for me.
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December 2022 by Robert Moss
We have done a lot of banking with Avidia in Westborough over the years and the staff is always very helpful. Sandra was particularly very helpful this past week with some complicated matters. I would recommend them as anyone's local bank.
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December 2022 by Bam Sander
The team at Avidia is wonderful, I really enjoyed their game at the winter stroll!
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August 2022 by Lauren Murphy
The Westborough branch has been fantastic. We use them for business checking for a location organization and they have answered all of my questions and helped set things up how we wanted them. They are great. I also use them for Girl Scout checking accounts and have always had great service as well.
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August 2022 by Victoria Silva
Everyone is very nice but the bank itself is not user friendly. I recently had multiple fraudulent charges on my debit card. They are not assisting me with this. They gave me a number to call and spent 45 minutes the phone putting in a “report”. It’s supposed to take a minimum of 30 days if not longer to get charges reversed. As a result they had to close out my debit card. That was 10 days ago and still no new debit card. They told me 10-14 days for a new card. That’s absolutely absurd. I don’t use credit cards so this is the only card I use. I’m closing my accounts today and will be opening new accounts at DCU which is where my husband moved his accounts to for similar issues and their turn around time and customer service is much better.
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June 2022 by Ed Murphy
I had great service today from Honey. I needed new copies of some mislaid documents. Honey quickly printed out what could be accessed locally, then got head office to send the rest by e-mail. All done in a couple of hours with a smile, when I had expected days and a lot of eye-rolling. Thanks!
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June 2022 by Yasser Salib
Katarina K was extremely patient and helpful the entire time. She explained everything to me thoroughly and made me feel valued, there is not much customer service like this lately so I am extremely thankful. She was super knowledgeable and kind. Thank you again Katarina.
