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August 2025 by Melissa Lund
Huge shoutout to Colman and Taylor, who helped me through the most stressful situation of my life with figuring out how to send some important paperwork internationally and under a time crunch. I was able to use a computer there to generate an international return label with Taylor’s help, which would have been super complicated to do on my own. Colman went above and beyond to help me again when I had to go back a second time to re-create a commercial invoice. I can’t recommend these folks enough, and am so grateful for their patience and help with my shipment.
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July 2025 by Congcolton Cong
It keeps on getting delayed because of “severe weather”, when there’s only heat advisory’s.
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May 2025 by Rebecca Jeppson
I find shipping packages stressful and Jennifer at the front desk was so helpful and made the whole process quick and easy. Thank you!
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March 2025 by Cris Stan
I've asked one of the staff members to help me get a package from my car and he did! I appreciate the extra steps and helping an injured woman.
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November 2024 by Hannah B
I cannot express enough gratitude for the incredible service I received from Theresa. I ordered business cards last minute for a conference, only to discover my design had serious sizing issues. Theresa personally called me to explain the problem and worked with me to find a solution. Despite my best efforts, the software I used was uncooperative, but Theresa didn’t just stop at pointing out the problem—she went above and beyond to help me fix it.
She invited me in at a time that worked for both of us and patiently walked me through the process of properly formatting my design. When I went to pick up my cards, she not only provided in-depth details on how to format them correctly in the future but also gave me printouts and written instructions to illustrate exactly where I went wrong. What truly amazed me was that she meticulously edited my design herself, ensuring it was perfect in time for my conference.
Theresa’s level of care, expertise, and willingness to go the extra mile far exceeded anything I could have expected. She took the time to educate me so that I wouldn’t face the same issues again and did so with kindness, patience, and incredible attention to detail.
This was hands down the best customer service experience I’ve ever had. Theresa is an absolute gem, and I am so grateful for her help. Thank you for saving the day and making what could have been a stressful situation so smooth and enjoyable!
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August 2024 by Marie Sylverton
The worst company/office to send packages with. They were supposed to send a package for me May 6 2024. In less than 24hrs, the package was in my door step. No refund til this day and they will not escalate it to a supervisor via calls. I have no way to be refunded because they’re claiming the package went to the sender and came back to me.. makes no sense. We’re now in August!!!! I will be reaching out to the Better business bureau because this kind of incompetence is stealing and carelessness. To top it off they also hung up in my face.
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October 2023 by Julian Zhu
Good experience there. Clean store. I used FedEx mobile app to generate shipping order and label. Printed label at home. The only reason to go to the store in person is to get a FedEx envelope for shipping my document.The overnight shipping was supposed to arrive at New York City destination before 12pm/noon, they missed the time and delivery was late for about 15 minutes, not a big deal. Happy with the tracking status and update/notification in the mobile app.
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May 2023 by Heather Laflamme
They refused to ship my re used box. Said it had to be in the original box or a completely blank brown box.
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January 2023 by Stacey
I went to get a return shipping label printed and mailed back.I was greeted by Myrna and there weren't any lines so I was taken care of immediately. She was quick efficient and polite. She also didn't take advantage of the fact that I didn't know I didn't need to pay for my return shipping. She just saw my cash and said it's been already paid for, your all set. She gave me an estimated time when I asked. That was it. Thank you.
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October 2022 by Suhaniya A.
I had the shipment placed outside my neighbors door and when I reported the problem no one came to pick it up and no one responded from the office awful experience use a different service if possible
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September 2022 by Luna Giggles
I went to get a return shipping label printed and mailed back.I was greeted by Myrna and there weren't any lines so I was taken care of immediately. She was quick efficient and polite. She also didn't take advantage of the fact that I didn't know I didn't need to pay for my return shipping. She just saw my cash and said it's been already paid for, your all set. She gave me an estimated time when I asked. That was it. Thank you.
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August 2022 by Aravind Natesan
Plz DONT GO for normal shipment with any of the fedex services. My package is supposed to be delivered 2 days back but the current status is delayed and worst thing is they dont have expected delivery date. If they cannot do a normal shipment on the expected delivery date they should inform their customers. I'm facing this issue for 2nd time and the worst thing last year was they updated me the package seem to have been lost. This is a mere shame on their normal shipment service. I should have learned lesson from last time. FEDUP WITH FEDEX.
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July 2022 by MJ H.
The team at FEDEX Westborough are my heroes. After my Canva order was lost then the printer in another FEDEX location broke...Merna and Teresa went above and beyond t make sure I had my cards for my father's funeral. It was not their problem to fix but they did it with empathy and warmth and I am forever grateful
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March 2022 by The human Bobcat
I got the worst service in the world at this FedEx from the lady Teresa behind the counter I use FedEx everyday and I give them great reviews they couldn't even scan a QR code to send my package out it's a simple task people in training have done it
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January 2022 by Philip Kenny
I rarely write reviews but... I feel compelled to compliment FedEx and the lone staff member (12/15/21 730pm) that patiently helped me print some cards . Just really friendly, helpful. I had tried 3 other places in Westborough but was unable to print my cards as I wanted. Thank you.
