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February 2024 by Judy Cheng
They are on time, organized, efficiency, careful and courteous. Their main office is responsive. Moving is painful no matter how you look at it but Patrick and the team make it so much better.
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February 2024 by Katie S
Lost items, broken items, incorrect billing / overbilling.Mastadon moving was contracted by ServPro for pack out and storage after a home fire. They were paid in advance by my homeowners insurance.When my belongings were moved back, several were broken or damaged, and several were missing. The prior condition of the belongings were documented by photos prior to the pack out. A couple of examples of several include: a broken and cracked kitchen table leaf rendering the table unusable; three bookshelves that are missing the shelves; missing heirloom wine glasses which were over a century old. Because these items were damaged and lost by Mastodon and not the fire, they are not covered by homeowners insurance. Mastodon was unresponsive and unapologetic about these issues.Also, despite being paid in advance for their services by my homeowners insurance, they twice tried to issue additional bills for both storage and for moving.While I didn't have a choice in selecting Mastodon moving, and while I generally try to hire local companies, I would warn others against using this company given the poor condition of my belongings following their services, the fact that several items went missing, and their multiple attempts at overbilling/duplicate billing.Updated: I was contacted by Mastodon Moving by phone within 10 minutes of posting the above review. We discussed the issues outlined above. I explained that when they did not respond to my initial emails reporting the lost shelves, I posted the review rather than making further attempts to contact them. I was recommended to fill out a claim form an submit photos, which I did the same day. However, I received no response within the timeframe that the form had advised. I therefore contacted Mastodon Moving again. I was told that they did not receive photos, so I immediately resent them. To my surprise, I was told that my items were "not new" and unlikely to be reimbursed by much. I next submitted an itemized list of the items missing and damaged, including bookshelf stereo speakers (wood and fabric damaged), the human-height bookshelf (missing two of five shelves), a second tall bookshelf (missing shelf attachments) (no photos sent as I already bought new shelf attachments; told them this via phone), heirloom kitchen table (unremovable black mark on table; newly cracked table leaf), heirloom wine glasses (lost; unable to submit photos for this and indicated this), and broken lamp (entire switch fractured off; unable to be fixed/replaced). I was then boldly accused of "seeking a bribe", and told (not asked) to remove this review. The company representative then went on to threaten me (via email) with legal action if I did not remove this review. Mastodon did agree to reimburse me by cents per pound for missing and damaged items.Given the highly unprofessional interactions I've had with this company, my experience with this company's services including missing and damaged items, (unsuccessful) attempts to bill me for additional services that my insurance already paid for or that I did not agree to, poor communication, and subsequent legal threats for posting an online review detailing my experiences, I would strongly warn others against using this company.
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January 2024 by Bryan Duarte
Excellent experience. I had them move a piano from my parents house to my house. Asked my parents to call when they were on the way and they said that the crew was very prompt, professional and extremely courteous during the pickup.Even though the piano is 70 years old and shows some of its age they had it all wrapped up carefully like it was brand new.They had it moved into my house in no time, unwrapped and ready to go. Everyone on the crew was very pleasant which made the entire experience great.I highly recommend them.
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December 2023 by Becky Mirabile
The crew that showed up on time, well equipped was truly my savior. I had my 2 small boys the day of my move and these guys were absolutely fantastic. They made my chaotic day turn into the most stress free day I could have ever asked for. Very efficient at what they do and you can tell they care highly about their customers and their belongings. Everything was wrapped and packed so neat and organized!! Mastodon Moving really was the perfect choice!!! Thank you all so much.
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November 2023 by Jared Rogers
I have used Mastodon Moving for two moves over the years, and I can't say enough about their professionalism and exceptional service. Both moves went smoothly, thanks to their expert crew. The peace of mind and quality they provide are worth every penny. If you want a stress-free move and your belongings treated with care, look no further.
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September 2023 by Reed Bixby
Mastodon Moving was excellent. They were extremely careful, professional, and efficient. I will use them again.
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September 2023 by Joseph Merullo
I recently used Mastodon Moving for my move and it was by far the best moving experience I have ever had. The movers showed up on time, were courteous and did an incredible job moving my furniture.I would only recommend Mastodon Moving to anyone I know.
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August 2023 by Stacy Ciesielski
I highly recommend Mastodon Moving. They packed and moved my 77 year old mom 150+ miles and they were absolute pros from start to finish. She didn't lift a finger. They took care of everything. They were patient with her and kind and they worked swiftly, minimizing the stress of moving. I will absolutely use them again and highly recommend them.
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June 2023 by Lee Larkin
We hired Mastodon to help us pack and move out of our home of 24 years, store all our furniture and belonging for 8 months in their warehouse, and move us into our new home. Throughout the entire process everyone on their team was professional, efficient and friendly. The owner was attentive to the details and flexible with scheduling. And nothing came back damaged! I highly recommend Mastodon Moving.
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June 2023 by Benjamin Seeley
We hired Mastodon to move our office and they did a great job and were competitively priced. They worked swiftly and efficiently. We are very pleased with their crews. We will recommend them to family and friends.Thank you, Mastodon!
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June 2023 by Vida Goldstein
We were very pleased with the moving process. We had to move our furniture into storage due to house repairs and both times we used Mastodon we were very pleased with the entire process. They were on time, worked quickly, masked without being asked to, and had very conscientious workers. Truly a 5 star experience.
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June 2023 by Katherine Wilkins
We moved from a semi furnished residence to a house and had belongings and furniture split between where we had been living and a remote storage unit. Mastodon Moving was fantastic! Professional and friendly, extremely efficient! I wouldn’t hesitate to use them again and/or recommend their services!
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June 2023 by a
We had a great experience with Mastodon moving out of our home, looking forward to scheduling them when we move into new! They were polite, professional, and extremely efficient! Highly recommend!!
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June 2023 by Fitz -Brian J- Fitzgerald
The team at Mastodon Moving is GREAT! We had a fantastic experience, HIGHLY recommend! We were coordinating a move for an elderly family member in Boston from out of state. Sarah in the office was so accommodating, helpful and great with follow up. Team was fantastic. No higher praise than the building we moved into in Beacon Hill complimented them being so efficient and conscientious. Made a challenging move seamless. Very very appreciative. Would highly recommend...I gave their info to our Realtor for his future clients.
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June 2023 by Phaedre Alvin
The guys were on time, friendly & careful with all my belongings. They listened to my concerns & made sure I didn’t worry.I have a huge ficus I was worried about transporting, they made it a priority for which I’m very grateful.I will & have recommended Mastodon Movers, if I ever move again this will be the company I will use again.Thank you for making this move so smooth.Phaedre