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February 2024 by Christ .A. Solano
Leasing manager was very nice and helpful in answering all my questions and maintenance was very quick in fixing my faucet
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February 2024 by Youssef Morkos
The place has insects, mice, and cockroaches, and the customer service does not cooperate with us. I would not prefer to live there
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January 2024 by Luciano Araújo
I'm adapting, but I'm sure it will be great.
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January 2024 by Faiz Ahmed
Roaches n Rats running between apartments via kitchen pipelines. Need to cover food always.
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January 2024 by Bruna Barbosa
I've had a very positive experience here at Park Village West specifically working with the office staff including Leanne, Herman, and Jenna. They have always worked to get my needs met and have overall always been very pleasant. Thank you for all your time and dedication!
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December 2023 by Loletta Loletta
I wish I could have given zero stars!!!Please, OWNER OR THE BIG BIG BOSS, one simple thing, we ask you kindly that we need as a residents here, TO CHANGE THE COMMUNITY MANAGER " LEANNE DEMARS" IN PVW (PARK VILLAGE WEST), she doesn't care, unprofessional, horrible and very rude!!If you need this community still beautiful as the neighbourhood and the residents here, you have to change this manager!!I think, almost all of the residents here want to change her, you can ask them not just me, we were talking about her way with most of us ( as a resident), AGAIN, SHE DOESN'T CARE, UNPROFESSIONAL, HORRIBLE, AND VERY RUDE!!She doesn't answer or help and doesn't care about any issues and complaints about the apartments and we are lucky if we can find her, and every time we can find her, she will be at the kitchen prepare the food for herself and her family, then she talk to us while she is preparing the food at the kitchen and sometimes when we done she close the office again and take the cooked food ( that she cooked it at the kitchen at the office building) with her and comeback after a few hours or doesn't back at all, because the office most of the time closed and she's out on her schedule and she is always put a paper clock that indicate that she will comeback on a specific time but she comes late more than 3-4 hours on this specific time!! I really can't imagine FOR WHAT, she gets her salary!!!Also, the maintenance worker Humberto isn't professional, rude, so slaw, and not respectful at all!!And please, provide the residents with the numbers and emails of the main managers, because unfortunately, we don't have any email or phone number to call or contact with the big boss!!Thanks for understanding and hopefully you can soon help with this big problem here!!
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December 2023 by Mirlind Hoxhaj
Jenna from leasing office is the worst employer ever. I moved here on March and now she is telling to fix my renters insurance and make minor change in the policy after 10 months, and threatening me if I don’t do it she will give me a penalty of 70$ each month. She had 10 months to look at my renters insurance and tell me, she hasn’t looked at it at all for 10 months and now she saw it and threaten to punish me. This is the worst management and place that I ever lived in, I can’t wait till the lease is over and leave.
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August 2023 by Prashant Patil
It was nice Experience, Coordinating with Park Village West Community MA 01581 during renting apartment. All process was completely explained and provide the best option as per my needs.Apartment are good and with reasonable charges around the corner. Good silent community, within range of 5 to 6 min we have all nearby shopping and Cuisine.
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August 2023 by Mariana Diniz
Manager Leane was extremely helpful to me! It's a very good place to live. Clean and calm.
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August 2023 by Heidi M
From my experience, I honestly love my location. Friendly, no noisy neighbors, building is well cleaned out. I love how they have WPD come to do Extra Attention to the neighborhood, makes me feel a lot safer and they sometimes do checks inside the building, would like more of that tbh. Actually made a few friends with the officers that come by! Really good/safe to raise a family. Prices are the best here out of all the other locations!!! Every time I have an issue, the maintenance team comes as soon as they can. Only tiny concern is the floors, mine gets a little spaced out and chipped, I don't think they let the floors sit before I moved in, but not a big deal as it was only two planks that have a little space. Property Manager is very friendly and helpful with me and my family.
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August 2023 by Halifer Melo
Lenna manager was unprofessional and horrible.This happened a month agoI got a call from the park village manager. last friday I was twice at park village, the first time she told me about that the first apartment had already been rented and if i would like to apply for another unit and gave me two documents to be filled, I filled these documents, one document was about my and my wife's signature, the other about the former renter, I got both documents. she also asked me for a photo of the “ID” on which I printed copies of my Massachusetts ID and passport and my wife's as well, later on Friday I came back to the same place with everything she asked for, but she was taking some copies of others documents and didn't even pay attention to the documents I showed her, saying I couldn't proceed because of the “date” on the money order, she was very rude and unprofessional. today she called me very rudely on the phone again, saying that I hadn't shown her the documents and that I couldn't give her an answer about the money order because she didn't have other documents in her hand, which I tried to leave with her already Friday.The main office which I called yesterday was very professional and helpful.
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August 2023 by Daniela De Oliveira Silva
This place has a TERRIBLE costumer service! My husband and I are trying to schedule a tour and nobody answer our request! Nobody answer the phone. I called and I talked to a person called July she was extremely RUDE definitely can’t work with people.I asked about the request and the only answer was “is up to them to reply to you, if they don’t want to they won’t do it” SERIOUSLY????Then she said “wait a second I will look it and hang up the phone” pls hire a better people to work there! So we lost interest because how can we be treating living in this place?Please people DON’T waste your time.
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August 2023 by L A
The customer service and management is very unprofessional at Park Village West . No matter on the phone or in person, negligence and ignorance against the current and future tenants are absolutely unacceptable. this business needs to be reported and I’m sure everyone else who gave one star in this list are agree with me. I spoke to both of these ladies Lianne and Judy on the phone to follow up on the application, after a few conversation I decided not to move forward with my application for this place.
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July 2023 by Robert M.
Does anyone work here? I have been reaching out for weeks trying to inquire on an apartment rental, as it is advertised that there are openings and not a peep. I have called, left voicemails, emails, and even stopped by during business hours and have not been able to come in contact with a soul. Pretty unprofessional. Judging by the reviews the employees don't give 2 craps about residents or potential residents
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July 2023 by Marla P.
Absolute nightmare with this property! Ladies at the office treat you very poorly. No communication & when you finally got a hold of someone it was always different information. My husband applied here twice because nowhere did it ask for an initial deposit while applying as a part of the application process, therefore had to apply again . While speaking to them myself i was asked if i even "make enough money to live there"in those exact words & the worst demeaning tone. NOW if we didn't make enough as listed on property website why would we even apply ? & twice at that ! While being on one of the phone calls i was always interrupted and could barely get my words in as this woman spoke to me as if i was a teenager with no job trying to move in. Thankfully i just gave up because i am now seeing these reviews and it all makes sense now. Kindness speaks volumes even if you had to most gorgeous place for rent maybe train leasing staff to learn to speak to the general public with respect. Do yourself the favor and do your research. Moving from CT and quickly learning that.