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May 2024 by Kari
Mary was very friendly and informative. Best customer service I’ve had in a long time! Thank you Mary:)
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April 2024 by C D
Amazing people great attention detail they did not rush the sale or pressure anything more expensive the gentleman talked with my son found out exactly what he needed and set him up with the best birthday gift thankyou so much definitely recommend to anyone!!!! 10/10
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March 2024 by Peter D.
I brought in my hybrid bike for a tune up and a parts refresh before giving the bike to my son in law. It needed a kickstand, new handlebar grips, pedals, chain and kickstand. The service was done on time, the new parts are perfect, fit my budget and the bike is perfect. A great local bike shop with a wide range of bikes to choose from. I have bought several bikes here over the years from road, mountain, e-bike, kids. Always friendly sales and service.
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October 2023 by Becca Lyle
Road tripping across from Boston to Cali, we desperately needed a bike rack. New Horizon was the closest bike shop around and we are eternally grateful it was- from awesome customer service to a wide selection of products, we were able to find the perfect fit for our car. They went above and beyond to assemble the bike rack, install it, give a tutorial and even help fix our bike gears! We couldn't have asked for better service and friendliness.
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October 2023 by Sean McPherson
Drove up from Providence, RI for my first Great River Ride since before the pandemic, motivated in part by the resumption of the incredible after-ride feast. Suffered a catastrophic mechanical at the start line and thought we were going to have to slink back down to Providence without even one block of our planned century, when we were saved by Mary of New Horizons Bikes in Westfield! Although she was busy managing the start line and tons of other details - the shop run by Mary and her Dad Don has been forever the main organizer of the Great River Ride, which helps to fund the wonderful Columbia Greenway Rail Trail - she took time out from her duties to take us to the CLOSED shop and to switch out my wide-spindle pedals to a rental gravel bike that fit PERFECTLY and made the day an unforgettable adventure. I knew the shop well from doing the ride over a decade ago with my daughter on MTBs and on roadies, and then later with my wife on an MTB tandem, but this was the first time they saved me with more than last-minute bike clothes and bottles. New Horizons Bikes and the Great River Ride are the two best-kept secrets in East Coast cycling - the staff are knowledgeable and incredibly helpful, and their efforts to organize and run the GRR are nothing short of heroic. Check the shop out when you go to Westfield to access some of the awesome hilly terrain (for serious cyclists), or the Columbia Greenway Rail Trail for a more accessible ride that you can follow all the way to New Haven, CT! We usually do just the first fifteen miles of the Columbia Greenway and then stop in Westfield at Two Rivers Burritos or one of the other great local shops to eat, and starting this year we are definitely back to doing the GRR every year! Cannot recommend New Horizons Bikes highly enough - absolutely incredible family business and a great LBS! #newhorizonsbikes #greatriverride
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September 2023 by Hasan Kelly
Friendly and knowledgeable, well stocked for your biking needs.
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July 2023 by Jeremy H.
I've had my bike tuned up here and we just purchased a new cruiser bike for my wife. We couldn't be happier with the service, selection, and bikes themselves! My bike shifts like butter. My wife's bike arrived quickly from being ordered and was well-assembled when we picked it up. Really spoiled to have such a great bike shop so close, and so near so many trails!
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June 2023 by Jeffrey Arps
Knowledgeable staff, very helpful and very pleasant to deal with!
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May 2023 by Greg Richane
Friendly folks who seem to be serving all kinds of riders. No hard sell, but they know their products well.
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April 2023 by Mary A.
I brought my daughters bike in because the brakes weren't working. They told me that my daughter needed a bigger bike, there were a few things wrong with the bike and basically we'd be better off putting the money into a new bike. I explained we didn't have the money for a new bike right now and we want to just get the brakes fixed. They were very polite and didn't talk down to us because we couldn't afford one of their expensive bikes. They did a great job fixing my daughters bike and she is so happy. Great people and great shop. I highly recommend them!
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December 2022 by Donald Rippetoe
Wonderful people! Knowledgeable and super helpful! Great place!
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October 2022 by Bruce K.
A brief stop to see if the nice folks could take a look at my ebike and perhaps replace the bent sprocket. Friendly, helpful but they did not have the part in stock. They were sure that they could get it done in two weeks, which is nice but in two weeks I'll be three states from here. Bummer but they were very nice about it. [Review 18413 overall - 1133 in Massachusetts - 1935 of 2022.]
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October 2022 by Alex Anthony - Realtor William Raveis Real Estate
Mary was very knowledgeable and friendly, we had a great experience buying our new bikes here. I LOVE my new bike!!!
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May 2022 by Leon Stechenberg
I purchased an electric bike (Aventon pace 500) 7 months ago and was very pleased with the bike and the people at new horizon bikes. when I used the bike this spring the battery was very difficult to remove so I went to the bike shop on a Saturday and the owner immediately worked on the bike but could not get the battery to fit in the compartment with easy removal. He tried a new battery and it was perfect. No questioned asked, he traded the original battery for a brand new one. This review is to notify the public on what a gem this bike shop is and to rave about the owner and his crew.
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November 2021 by pete salomone
New Horizons is a great bike shop. They offer new and used bikes. They do a good job keeping your bicycle rolling. They donate proceeds from the Great River Ride to Friends of the Columbia Greenway.
