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October 2023 by Josh Christopher
I've been a customer for as long as I can remember. I'm old now lol. Don't get it twisted, I've had accounts with many other banks as I like to search out the best of everything in this life because, like most people, I'm never happy until I've looked around and made sure I've found the best food, job, etc. I've even had business accounts with other banks but Westfield Bank has surpassed all of them in that aspect as well. They've even let small charges slide and worked with me on overdraft fees that other banks wouldn't and would just charge me without caring about my financial situation. They actually care. This bank is hands down the best customer service, they make you feel like you matter even if you are a poor bloke like me lol. They give you their undivided attention even when there are other higher profile customers behind you waiting to be seen. They are all very courteous no matter how stressed you are in any situation and their fraud department is on top of things as I've been saved lots of money from scammers many times when they've tried to take money out of my account without my knowledge. I literally can't say enough about the staff and their work ethic. Whether you're a big baller or a small fish, you will still get treated with the utmost respect and given their undivided attention and help on every matter you have any issue or problem with. I'd easily give them 10 stars if there was the option lol. When it comes to your money, I wouldn't trust any other bank.
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April 2023 by Olga Stadnyk
I have had an account with this bank for years and what a joke. One time I need access to my money - their online systems is completely down, the customer service reps are absolutely not knowledgeable - everyone you talk to seems to give you a different answer and are unable to even transfer a phone call correctly. Will be definitely taking my business elsewhere.
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December 2022 by Cindy S.
I have been serviced by many banks in Agawam. Mostly moving CD's around from one bank to another chasing the highest rate. No more. Westfield may not always give the highest rate but the perks it gives makes up for it. I love my ATM as I no longer have to pay fees. The bank automatically takes it off. I have no problems getting to the bank because of its tremendous hours and I'm always treated with the utmost respect. I would certainly recommend this bank. When my father passed away closing out the accounts were a nightmare in the other banks. Social Security #'s were on the wrong accounts and they even questioned the death certificates. This is mainly why I'm now at Westfield Bank.
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September 2022 by Margaret Anderson
We have been doing business with Westfield Bank for 35 years. The bank has provided wonderful service supporting our varied financial needs. Hats off to Westfield Bank!!!
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August 2022 by P D
Great bank with helpful staff. Very convenient that these people work on a Sunday!
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February 2022 by Alek Ninub
Most staff is helpful unless you need any other help other than depositing or withdrawals
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February 2022 by Valera Samsonov
Don't try to come in if you need any customer service. Very long wait when no one is there
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February 2022 by Aleks Bunin
Customer service would rather chit chat with each other and close the door on you then help you out
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November 2021 by Paul D
Great bank with helpful staff. Very convenient that these people work on a Sunday!
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January 2021 by Logan Brunton
Terrible service, always a long wait, endless fees, useless bank.
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September 2020 by Eric W.
Of all the banks that I have done business with this branch of Westfield Bank is by far the very best. Not only are the employees personable and helpful but the hours are exceptional. I used to bank downtown next to the library at a different bank and after getting treated badly I changed banks and should have done it years sooner. I used to have to take time off work to get to my old bank on time but not this one. Not only are they open late but they are open on the weekends, both Saturday and Sunday. Boom. Done deal.
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July 2020 by Hajime98gang
This is the best bank. Deposit a check either with drive thru or from the app. Take a picture of your signed check and take a photo. Deposit it and in couple hours it’ll be in your account. The customer service is very helpful. If your card gets lost or stolen, they will issue a new car with no problems.
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May 2020 by Cheryl Wood
Bank is very up on safe gaurd on account.Very curtious staff.
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March 2020 by olga nikitchuk
Very friendly , helpful and professional staff.
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December 2019 by Janice Lafrance
Best bank around. Customer service is great