Edible, a local business, is known for its exceptional customer service and high-quality products. Customers have consistently praised the company's ability to address any issues that may arise, such as missed deliveries or inconveniences. When a customer's family was not home to receive a delivery of chocolate-covered strawberries, the staff, led by Pam, worked diligently to ensure a fresh set of strawberries was delivered the next day, much to the customer's delight. Similarly, when a bereavement arrangement was affected by the sun, the Westford location promptly replaced it with a larger, upgraded version, demonstrating their commitment to customer satisfaction. In another instance, the Westford store went above and beyond to assist a customer who needed a funeral arrangement delivered to New Jersey on short notice. The staff, particularly Maggie, ensured the order was processed and delivered in under an hour, allowing the customer's family to receive the arrangement before the funeral. Even when faced with staffing challenges, the Edible Arrangements team in Tewksbury remained helpful and understanding, working with the customer to find a solution. The company's dedication to providing exceptional service has earned them a loyal customer base, who consistently recommend their experiences with Edible.
Excellent service for even a small order with attention to detail
July 2026
The store has a really cool concept, but often the display cases are completely empty, and sometimes the staff don't even understand how to make the products. Overall, it's a decent store, but doesn't quite live up to it's hype.
March 2026
Everything went smoothly from order to delivery. I’m happy with the service and would recommend it.
