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October 2023 by Jonelle D.
I bought my very first Betta fish about 6 weeks ago at a different location. Since then I've been sampling other local pet shops, learning by browsing the isles to see what is out there for small aquariums. The other day I visited this location and WOW do they have a lot of fish supplies! Almost everything I have seen online! What I really liked was the selection of small live plants, way more that the other location I visit. Their selection of live Betta was also pretty good, considering they temporarily live in little containers. The store was clean and not stinky at all. Their parakeets were very active and chatty. Staff was so-so, but I didn't interact with them much. The parking lot is a nightmare, but that isn't their fault. Just keep a sharp eye out while navigating the lot...
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August 2023 by Lessia Shajenko
Fast and helpful service. All my questions got answered.
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June 2023 by Tichina Morrison
Left work early to bring my baby in for an appointment that was scheduled at 2:55pm and got there at 2:58 and was told they packed up and left.Do better.
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May 2023 by Gauravi P.
Came to Petco to have my dog groomed and her teeth cleaned. Alex was her stylist and she did an absolutely fabulous job! I was skeptical because I usually take my dog to non commercial groomers and this Petco didn't have good ratings. But, I was desperate since no other groomers were available nearby. It's safe to say Alex did a fantastic job and she even called 30 minutes before pickup time to give me a heads up, because I didn't have childcare that morning and was running around. I appreciate her and all the friendly staff.Thanks for taking such good care of my dog!! After tip and the teeth cleaning add on ($12), the total came out to $100. But, Alex did a fantastic job as comparatively any independently store owned groomers would so I was happy.I'd say other than the price, my only other complaint was that the entire process took about 2.5 hours. Grooming only usually takes max 1-1.5 hours. So, my dog was definitely waiting in a kennel with barking dogs around her for maybe an hour. Do I like that? No, but I had limited options and am hoping this facility can limit the dog waiting time in the future.
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February 2023 by Al R.
I have taken our dog here several times for grooming. The services are fine, but keeping their appointments is not so good. Today they called me and told me they need to cancel my appointment because the groomer they assigned to me is not available. This is the second time I had them cancel my appointment because of staffing. Why dont they assign me someone else. Great question and I asked it. I was told that all the other groomers were already assigned. How is this my fault and why am I being impcted? Don't have an answer for you. If you do not mind having your appointments get cancelled last minute, go to Petco for your grooming. They do a good job when they keep their appointments.
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November 2021 by Masha Z.
Bad bad experience with grooming services! Abusing dogs!!! Why this place keeps dogs in kennels?!?!? Waited in line for 30 min. Was told they won't accept me cause I'm 30 min late. Had me sign a new form confirming my dog has no anxiety, depression, heart, breathing issues. (So they can keep her in the kennel if needed) Asked to pay extra if I want my dog's nails shorter, not to polish, but just to cut short! Notified I can pick my dog in 2-3 hours, while she will be in kennel waiting for her turn? Can somebody explain why I made an appointment for grooming at all? stylist Kristen L. was extremely rude, and mad.
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October 2021 by Ruby B.
Went with my boyfriend to get a new catfish for out tank. By the way, our tank is 25 gallons. We asked for assistance when we chose the one we selected. He was small but adorable. We waited around 10 minutes after asking for help. Once a worker approached us, she seemed very unhappy. Once we selected what fish we wanted, she rolled her eyes and said: what size is your tank? We responded saying, "25 gallons." She responded meanly saying: "your tank isn't big enough. I'm not selling to you. Have a good day." we didn't say anything and just walked out. Confused on why a 25 gallon tank isn't big enough for a tiny catfish?
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January 2021 by Michela M.
Brought my dog in for grooming here for the first time today. Specifically asked them to trim the fur between her paws. They didn't do it. She wasn't even fully dry when we picked her up. I basically paid $85 for them to shampoo her. Never going back.
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August 2020 by Jeff M.
I come into the store on occasion and I have to say, the employee Alyssa always looks like she is going above and beyond. Whenever I am there she's always cleaning the reptile and fish tanks and is always super friendly, knowledgeable, and incredibly helpful
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June 2020 by Isabella C.
this establishment called me today to "regretfully inform me" that they will no longer take my dog for grooming, especially after a pandemic and as a customer of five years i would expect them to take my business. furthermore if my dog was an issue, i would expect them to bring something up 5 years ago when i brought him for the first time. on top of all of these issues the employees always have an attitude and the customer service is subpar. rather than supporting this far less than acceptable corporation, go literally anywhere else.
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April 2020 by Joseph C.
Unbelievable.. I call ahead... Because I've been driving all over looking for something.. guy assures me get has it.. I drive all the way there..(30 mins) for nothing.. as he either did t check to make sure.. or didn't grab it knowing i was on my way... cool... thanks for wasting my time.. won't come back
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January 2020 by Fei L.
Charge for Grooming service is random. I used to pay ~$40 for bathing my dog here. However they charged my husband $82 this time just for a dog bath. My husband didn't complain at check out because he didn't know how much is a dog bath. Will never come back again.
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October 2019 by Ruth M.
RuthM I brought my little corgi this week for grooming. They did a terrific job. He is shy but he was comfortable with the staff. No complaints..at least to me!...about the extra brushing a corgi requires. He had his furry butt trimmed a bit...perfect.
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May 2019 by Linda K.
Not happy with this grooming appointment. First off, the groomer dragged my dog after she planted herself not wanting to go with him. After repeatedly telling him not to drag her, he finally picked her up. Discussed the haircut and no mention was made of dematting for a fee. if I had known that I would have trimmed shorter. Lastly, her ear was not cleaned properly. The manager did take off the dematting fee and gave me A 25% discount but will not be having him or anyone other than Rebecca. The store is dirty and smelly.
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January 2019 by Catherine R.
The grooming salon here is wonderful. I've loved them since this store opened for my three dogs. They were wonderful with my elderly chihuahua, my sick, older, rescued (and kind of ornery) shiba inu, and now my rescued iced puppy. They just love dogs. We have loved each girl who has worked with us, but salon manager Rebecca is the best!
