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October 2023 by Brittney Jacobs
Connie is always so amazing. Walked in yesterday to upgrade, walked out with a Subaru Outback!Wanted to get something safer for New England winters because I am 9 months pregnant and wanna keep this baby safe! Connie made the process so fast and easy and was amazing with pricing as well, since we want to save as much as we can for the little one! She even called me later to make sure I got home safely because I live an hour away.If you make your payments, you’ll never have any issues here! Love it
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August 2023 by Kari Fig
I come here pick out a car I want put a deposit lady tells me I have to wait a few days for the "title" that they didn't have. a week pass I call they still didn't have it. I call few days later and still and when I would ask they would find it funny I would call. I needed a car ! I got tired of waiting and found a good dealer and very professional found me a good car that is in my budget Auto sales kept my deposit but that's fine i learned to never come here again !!! It was like a game to them .
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May 2023 by Melissa Miranda
I purchased a $10,000 vehicle and after 4 months the engine and transmission went . I called and asked they could help me fix it and they said no it was passed my warranty . After going back and forth for 3 weeks and them refusing to fix it even after our lawyer called them. The engine and the transmission was going to cost me $8,000 to fix that is with labor also . So after this experience I will never go back to them . The mechanic Joe is not a a mechanic at all took him 3 times to fix my gas tank problem on he same vehicle . Needless to say I have no vehicle and it was sent back to them now I'm stuck paying for a vehicle I no longer have.
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April 2023 by Abigail Nelson
That lady Jen was so nice and friendly with me. She helped me purchase my new Subaru WRX recently and it came with no issues. They did such a good job cleaning it and it smelt brand new. Jen was so nice helping me with payments and teaching me how to do it online. She was so clear about the repossession policy so I won’t be falling behind on my payments. I recommend state road! They are so awesome and Filipe was such a good salesman and really helped me with picking out the best car for me. Thank you!
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December 2022 by Jen Gagnon
Leased a 2020 Camry from state road auto have no issues as long as you communicate. The them if your late on payment they do try and help. I was informed of the buyout option at eThe end of the lease. Personal was friendly and efficient
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December 2022 by Mari Braga
So was in the middle of switching a truck out of my name into my ex's that we had got together a few years before. I went ahead of him to sign the paperwork so I didn't have to bump into him and state road auto was suppose to call me when he went there and did the rest of the paper work. Well needless to say they never called me and by the time I found out he had switched the plates he had got into another accident , and guess what the truck was still insured in my name. So thank you state road for not contacting me to let me know you got your truck back and I could cancel the insurance that y'all were so worried about.
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December 2022 by Natalie V.
this place is by far the worst , they recently came to my home and took my car without a notice or heads-up. inside the car were my belongings including a north faced jacket and some designer sun glasses that were clearly taken and now they have no idea where my things are or who could've took them. It's absolutely infuriating because all of this could've been prevented if they would've knocked on my door and had let me take my belongings out of the car.
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September 2022 by Vicki Brian DosSantos
Horrible customer service and horrible place to get a car.
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July 2022 by Antonio Castro
Never ever do business here never I should have learned from previous experience from family members but I had to bang my head myself before I learn. Hands down the worst place to buy a car worst can't wait to be done with them once and for all
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July 2022 by Rebecca Tavares
Leased a 2020 gmc Sierra, Connie was my sales person she was great . Office was so helpful with setting up auto pay !
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January 2022 by Corry Besse
Used to love this place until a salesman tried to hook up with my wife while we were trying to buy a newer van talked to management and nothing was done ...... so went to carmax and got a better deal
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October 2021 by Shawn K.
I dont even think there open or maybe they are but dont answer the phone i called every day for the past week and no answer... what kind of business doesn't answer there phone.
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September 2021 by Hasan Almefleh
Amazing people to deal with. I've bought two cars from them and couldn't be happier. When they buy there inventory they buy cars that are worthy and will last the customer. Price is below market.
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September 2021 by Joshua Chambers
If you go here, talk to Connie; she was great! I get a bit nervous walking into a dealership; but as soon as I walked through the door, she gave me a warm welcome; which made me feel a bit safer doing business here. She was a big help, through the whole buying process. Thank you so much Connie
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June 2021 by Jason French
Not a great place to look! I spoke with a nice saleswoman and told her I was looking for a second car with my poor credit I was rebuilding. After some back and forth we came to a verbal agreement on a 2500 down payment on a good car on the lot. I put down a deposit to hold the car and everything seemed fine then a few hours later I get a call saying that the down payment will now be 3800 despite already coming to an agreement on that car. I said absolutely not because that wasn't what we had already agreed upon. After this I was told to come in to get back the deposit and when I showed up to the finance office the very snippy woman told me I will not be getting my deposit back despite being literally told to come in to get it. After raising my voice and telling her that they were the ones that blew the deal they (reluctantly) refunded my deposit. VERY UNPROFESSIONAL and not the correct way to run a dealership. I went online to CarMax and had my new car delivered with registration and plates taken care of for a much lower down payment. This dealership is simply a waste of space. Sales woman was nice but obviously not on the same page as the airheads in the finance office.
